RingCentral vs Google Voice
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
RingCentral vs Google Voice and How They Compare to CloudTalk
| Property | Cloudtalk | RingCentral | Google Voice |
|---|---|---|---|
| Annual Price Overview | $25 - $50 | $19.99 - $49.99 | $26 - $80 |
| Free Trial | Yes - 14 days. Doesn’t require a credit card. | Yes - 14 days. Requires a credit card. | Yes - 7 days. Doesn’t require a credit card. |
| Integrations | 100+ CRM, Helpdesk, E-commerce, Sales Automation, Business Intelligence, and other integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom. | Standard includes basic integrations, such as Microsoft 365, Google Workspace or Slack. | Integrates with 8 external tools, including Zapier and Livechat. |
| Mobile Application | Yes, compatible with both Android and iOS. Available in Starter plan. | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. |
| Min/Max amount of users | One user within all plans. | One user within all plans. | One user within all plans. No maximum limit. |
| Extensions | Up to 8-digit extensions with site codes from a Premium plan. | Included in all plans. | Extensions available in all plans. 3 in Solo plan, 6 in Partner plan, unlimited in Small Business plan. |
| Click to Call | Yes, from a starter pack. | Does not mention this feature. | Does not mention this feature. |
| Call recording | Available in all plans. | Missing in Essential plan, on-demand in Standard. | |
| Call tagging | Does not mention this feature. | Does not mention this feature. | |
| Local numbers | 1 local number free for each plan. | Available as an add-on. | Available in all plans. |
| Toll-free numbers | Available in all plans. | Does not mention this feature. | Available in all plans. |
| Smart dialer | Yes, also offers predictive and power dialers. | Does not mention this feature. | Does not mention this feature. |
| Automated Call Distribution (ACD) | Does not mention this feature. | Does not mention this feature. | |
| Open API | Does not mention this feature. | ||
| Customer support options | Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager. | Offers live chat, community, online support case, and FAQ. | Customer support handled by the GoTo platform. Phone support + Knowledge Base available. |
Discuss the detailed comparison and choose your winner.
RingCentral vs Google Voice
| RingCentral | Google Voice | Result | |
|---|---|---|---|
| Pricing: Which Service Fits Your Budget? | RingCentral has 4 plans that range in price from $19.99 at the cheapest to $49.99 at the most expensive, billed per user per month annually. If you’d rather pay month-to-month, those price points become $29.99 at the cheapest and $59.99 at the most expensive. | Google Voice offers a 3-tiered pricing system, starting with its $10-per-month “Starter” package and scaling up towards its $30-per-month “Premier” package. | Pricing winner Google Voice While it certainly lacks some business-oriented features, Google Voice simply can’t be beat regarding affordability. |
| Features: Which Phone System Powers Your Team Better? | RingCentral offers an impressive lineup of features designed to make call center agents’ work more efficient and enjoyable. Unlimited video conferencing and visual voicemail perks are just a few notable ones. | Google Voice leaves much to be desired in a lot of areas. For example, the interface doesn’t offer any extensions. This can be an issue for small business owners, as extensions conveniently connect callers to different departments and personnel. | Features winner RingCentral RingCentral comes out on top when it comes to features. Things like extension availability and visual voicemail perks really set it apart from Google Voice. |
| Customer Satisfaction: Which Service Has the Happiest Customers? | RingCentral, earned a 4.3 out of 5 on Capterra and a 4.0 out of 5 on G2. | According to reviews on Capterra’s platform, Google Voice has an overall customer satisfaction score of 4.5 out of 5. Google Voice earned a score of 4.2 out of 5 on G2. | Customer Satisfaction winner Google Voice Google Voice is the Customer Satisfaction winner, as it had higher overall scores on both review platforms. |
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk compares to RingCentral and GoogleVoice
While RingCentral offers 48 features, CloudTalk has you covered with 100 tools that adapt to all business needs.
RingCentral users miss a certain level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?
CloudTalk is the winner in terms of advanced analytics. With Custom reporting from CloudTalk, you can filter any data, search by agent, phone number, queue, timeframe, etc.
Pricing: Transparent memberships for businesses of any size
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Furthermore, while Dialpad and RingCentral are extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.
Features
Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
G2 Reviews proof
G2 ranked us among the Top 50
Customer Service Products for 2026.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today