RingCentral vs Google Voice

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

RingCentral vs Google Voice

and How They Compare to CloudTalk

RingCentral Grasshopper CloudTalk
Annual Price Overview $19.99 - $49.99 $26 - $80 $25 - $50
Monthly Price Overview $29.99 - $59.99 $29 - $89 $30 - $60
Free Trial
Yes - 14 days.
Requires a credit card.
Yes - 7 days.
Doesn’t require a credit card.
Yes - 14 days.
Doesn’t require a credit card.
Integrations
Standard includes basic integrations, such as Microsoft 365, Google Workspace or Slack. 
Integrates with 8 external tools, including Zapier and Livechat.
40+ CRM, Helpdesk, E-commerce, Sales Automation, Business Intelligence, and other integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Mobile Application Yes, compatible with both Android and iOS. Yes, compatible with both Android and iOS.
Yes, compatible with both Android and iOS.
Available in Starter plan.
Min/Max amount of users One user within all plans.
One user within all plans.
 
No maximum limit.
One user within all plans.
Extensions Included in all plans.
Extensions available in all plans.
 
3 in Solo plan,
6 in Partner plan,
unlimited in Small Business
plan.
Up to 8-digit extensions with site codes from a Premium plan.
Click to Call Does not mention this feature. Does not mention this feature. Yes, from a starter pack.
Call recording
Missing in Essential plan, on-demand in Standard.
No. Available in all plans.
Call tagging Does not mention this feature. Does not mention this feature. Yes.
Local numbers Available as an add-on. Available in all plans.
1 local number free for each plan.
Toll-free numbers Does not mention this feature. Available in all plans. Available in all plans.
Smart dialer Does not mention this feature. Does not mention this feature.
Yes, also offers predictive and power dialers.
Automated Call Distribution (ACD) Does not mention this feature. Does not mention this feature. Yes.
Open API Does not mention this feature. Yes. Yes.
Customer support options Offers live chat, community, online support case, and FAQ. Customer support handled by the GoTo platform. Phone support + Knowledge Base available.
Customer support available 24/7.
 
We offer email, phone, chat support, and an option of a dedicated account manager.

Discuss the detailed comparison and choose your winner

RingCentral vs Google Voice

Pricing: Which Service Fits Your Budget?

RingCentral

RingCentral has 4 plans that range in price from $19.99 at the cheapest to $49.99 at the most expensive, billed per user per month annually. If you’d rather pay month-to-month, those price points become $29.99 at the cheapest and $59.99 at the most expensive. 

Google Voice

Google Voice offers a 3-tiered pricing system, starting with its $10-per-month “Starter” package and scaling up towards its $30-per-month “Premier” package.  

Pricing winner:
Google Voice

While it certainly lacks some business-oriented features, Google Voice simply can’t be beat regarding affordability. 

Features: Which Phone System Powers Your Team Better?

RingCentral

RingCentral offers an impressive lineup of features designed to make call center agents’ work more efficient and enjoyable. Unlimited video conferencing and visual voicemail perks are just a few notable ones. 

Google Voice

Google Voice leaves much to be desired in a lot of areas. For example, the interface doesn’t offer any extensions. This can be an issue for small business owners, as extensions conveniently connect callers to different departments and personnel. 

Features winner:
RingCentral

RingCentral comes out on top when it comes to features. Things like extension availability and visual voicemail perks really set it apart from Google Voice. 

Customer Satisfaction: Which Service Has the Happiest Customers?

RingCentral

RingCentral, earned a 4.3 out of 5 on Capterra and a 4.0 out of 5 on G2.

Google Voice

According to reviews on Capterra’s platform, Google Voice has an overall customer satisfaction score of 4.5 out of 5. Google Voice earned a score of 4.2 out of 5 on G2. 

Customer Satisfaction winner: Google Voice

Google Voice is the Customer Satisfaction winner, as it had higher overall scores on both review platforms. 

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced? Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to RingCentral and GoogleVoice

While RingCentral offers 48 features, CloudTalk has you covered with 70 tools that adapt to all business needs. 

RingCentral users miss a certain level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?

CloudTalk is the winner in terms of advanced analytics. With Custom reporting from CloudTalk, you can filter any data, search by agent, phone number, queue, timeframe, etc.

Pricing: Transparent memberships for
businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while Dialpad and RingCentral are extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Still not convinced?
Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner

So, who is the overall winner of the best VoIP alternative?

We vote for CloudTalk.
Give CloudTalk a Go.