RingCentral vs Google Voice

Name: RingCentral vs Google Voice: Which One Is Best For Your Business? - CloudTalk
Brand: CloudTalk

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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RingCentral vs Google Voice and How They Compare to CloudTalk

8 companies

Property

Annual Price Overview

Free Trial

Integrations

Mobile Application

Min/Max amount of users

Extensions

Click to Call

Call recording

Call tagging

Local numbers

Toll-free numbers

Smart dialer

Automated Call Distribution (ACD)

Open API

Customer support options

Cloudtalk

$25 – $50

Yes – 14 days.

Doesn’t require a credit card.

35+ CRM, Helpdesk, E-commerce, Sales Automation, Business Intelligence, and other integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.

Yes, compatible with both Android and iOS.

Available in Starter plan.

One user within all plans.

Up to 8-digit extensions with site codes from a Premium plan.

Yes, from a starter pack.

Available in all plans.

1 local number free for each plan.

Available in all plans.

Yes, also offers predictive and power dialers.

Customer support available 24/7.

We offer email, phone, chat support, and an option of a dedicated account manager.

Pinned

RingCentral

$19.99 – $49.99

Yes – 14 days.

Requires a credit card.

Standard includes basic integrations, such as Microsoft 365, Google Workspace or Slack.

Yes, compatible with both Android and iOS.

One user within all plans.

Included in all plans.

Does not mention this feature.

Missing in Essential plan, on-demand in Standard.

Does not mention this feature.

Available as an add-on.

Does not mention this feature.

Offers live chat, community, online support case, and FAQ.

Google Voice

$26 – $80

Yes – 7 days.

Doesn’t require a credit card.

Integrates with 8 external tools, including Zapier and Livechat.

Yes, compatible with both Android and iOS.

One user within all plans.

No maximum limit.

Extensions available in all plans.

3 in Solo plan,

6 in Partner plan,
unlimited in Small Business plan.

Does not mention this feature.

Available in all plans.

Does not mention this feature.

Customer support handled by the GoTo platform. Phone support + Knowledge Base available.

Discuss the detailed comparison and choose your winner.

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RingCentral vs Google Voice

Pricing: Which Service
Fits Your Budget?

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RingCentral has 4 plans that range in price from $19.99 at the cheapest to $49.99 at the most expensive, billed per user per month annually. If you’d rather pay month-to-month, those price points become $29.99 at the cheapest and $59.99 at the most expensive.

Google Voice offers a 3-tiered pricing system, starting with its $10-per-month “Starter” package and scaling up towards its $30-per-month “Premier” package.

While it certainly lacks some business-oriented features, Google Voice simply can’t be beat regarding affordability.

Result

Features: Which Phone System
Powers Your Team Better?

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RingCentral offers an impressive lineup of features designed to make call center agents’ work more efficient and enjoyable. Unlimited video conferencing and visual voicemail perks are just a few notable ones.

Google Voice leaves much to be desired in a lot of areas. For example, the interface doesn’t offer any extensions. This can be an issue for small business owners, as extensions conveniently connect callers to different departments and personnel.

RingCentral comes out on top when it comes to features. Things like extension availability and visual voicemail perks really set it apart from Google Voice.

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

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RingCentral, earned a 4.3 out of 5 on Capterra and a 4.0 out of 5 on G2.

According to reviews on Capterra’s platform, Google Voice has an overall customer satisfaction score of 4.5 out of 5. Google Voice earned a score of 4.2 out of 5 on G2.

Google Voice is the Customer Satisfaction winner, as it had higher overall scores on both review platforms.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to RingCentral and GoogleVoice

While RingCentral offers 48 features, CloudTalk has you covered with 100 tools that adapt to all business needs.

RingCentral users miss a certain level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?

CloudTalk is the winner in terms of advanced analytics. With Custom reporting from CloudTalk, you can filter any data, search by agent, phone number, queue, timeframe, etc.

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Pricing: Transparent memberships for businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while Dialpad and RingCentral are extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

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Features

Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround

RingCentral vs Google Voice