Twilio vs RingCentral

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

Twilio vs RingCentral

and How They Compare to CloudTalk

Twilio RingCentral CloudTalk
Annual Price Overview N/A $19.99 - $49.99 $25 - $50
Free Trial No.
Yes - 30 days. Requires a credit card.
Yes - 14 days. Doesn't require a credit card.
Integrations
CRMs include Salesforce
Zendesk
SendGrid Email API
WhatsApp API
 
Claims possible integration with any CRM
Basic integrations from second - Standard plan.
 
Advanced CRM integrations from a Premium plan (Salesforce Zendesk..)
40+ integrations
 
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Mobile Application Yes, compatible with both Android and iOS. Yes, compatible with both Android and iOS. Yes, compatible with both Android and iOS.
Minimum Amount of Users
One user within all plans.
 
No maximum number of users. Twilio charges for each one separately.
One user within all plans.
One user within all plans.
 
CloudTalk has no maximum number of users.
Extensions Yes. Yes.
Up to 8-digit extensions with site codes from a Premium plan.
Click to Call
Yes, users need to set it up themselves.
Yes.
Yes, from a starter pack.
Call Recording Yes.
On demand in Essential and Standard, included only in Premium and Ultimate plans.
Yes, available in all plans.
Call Tagging
Yes.
 
Focuses only on tracking call quality.
Does not mention this feature. Yes.
Local Numbers Yes.
Available as an add-on.
1 local number free with each plan.
Toll-free Numbers Yes. Yes. Yes, available in all plans.
Smart Dialer Yes. Does not mention this feature.
Yes, also offers predictive and power dialers.
Automated Call Distribution (ACD) Yes. Yes. Yes.
Open API Yes. Yes. Yes.
Customer Support Options
Offers live chat, FAQs, online documentation. 
 
Based on the plan, 24/7 live support, technical account manager, and quarterly status review available.
Offers live chat, community forums, online support cases, and FAQs.
Customer support available 24/7. 
 
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Read our detailed comparison and choose your winner

Twilio vs RingCentral

Pricing: Which Service Fits Your Budget?

Twilio

Offers 2 plans. A flat monthly rate of $150 per user per month, or $1 per user hour.

RingCentral

Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99$59.99 if paid monthly.

Pricing winner:
RingCentral

Twilio is the more affordable solution for startups and small businesses.

Features: Which Service Fits Your Budget?

Twilio

Twilio’s biggest draw is its high customizability, allowing users to create an experience best-suited for their business and customers. It also offers a wide range of tools to meet nearly all of your needs.

RingCentral

RingCentral’s flagships include toll-free and local numbers, unlimited faxing, as well as advanced video and audio conference calls. 

Features winner:
Twilio

Although RingCentral might be more user-friendly, Twilio’s programmability steals the show in this round. 

Customer Satisfaction: Which Service Has the Happiest Customers?

Twilio


Scored 4.6 / 5 on Capterra (284 reviews) and reached a 4.2 / 5 rating on G2 (385 reviews). Customers valued Twilio’s wide selection of features, reliability, and vast customizability. The only notable issue was poor customer support.

RingCentral

RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Users mainly value advanced texting, audio quality, and number porting. On the contrary, RingCentral occasionally does not alert customers to missed calls or voicemails.

Customer Satisfaction winner: Twilio

With overwhelmingly glowing reviews, Twilio takes this round.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

CloudTalk: The third solution you didn’t know you needed

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to Twilio and RingCentral

While RingCentral offers 48 features and Dialpad 25, CloudTalk have you covered with 70 tools that adapt to all business needs.

Compared to Twilio, CloudTalk is a winner in terms of user experience. Our software was created with you in mind, meaning you can always find and achieve what you’re looking for in a matter of a few seconds.

RingCentral lacks strong automation and collaboration tools. CloudTalk works with 40+ strong integration partners and offers a high level of automation. Such as plenty of customizable routing options or automatic callback. 

Pricing: Transparent memberships for
businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while Dialpad and RingCentral are extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Download full comparison

Still not convinced?
Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Read our detailed comparison and choose your winner

So, who is the overall winner of the best VoIP alternative?

We vote for CloudTalk.
Give CloudTalk a Go.