Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
|
Vonage Business |
RingCentral |
CloudTalk |
|
|---|---|---|---|
| Annual price overview (per user/per month) | $19.99 - $39.99 | $19.99 - $49.99 | $25 - $50 |
| Integrations | Include Bullhorn, G-Suite, Hubspot, Office 365, Salesforce, Sugar CRM, Zendesk, Clio, Connectwise, JobDiva, Microsoft Dynamics, and Zoho. | Basic integrations from second - Standard plan. Advanced CRM integrations from a Premium plan (Salesforce Zendesk..) | 40+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom. |
| Open API | Mentions a standard API. | Yes | Yes |
| Extensions | Yes | Included in all plans. | Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Does not mention this feature. | Does not mention this feature. | Yes, from a starter pack. |
| Call recording | On demand in an Advanced plan – 15 hours. | On demand in Essential and Standard, included only in Premium and Ultimate plans. | Available in all plans. |
| Local numbers | Yes, U.S. + 50 international locations. | Available as an add-on. | 1 local number free for each plan. |
| Smart dialer | Does not mention this feature. | Does not mention this feature. | Yes, also offers predictive and power dialers. |
| Mobile application | Yes | Yes | Yes |
| Customer support options | 24/7 Vonage customer support via live chat or their toll-free number. | Offers live chat, community forums, online support case, and FAQ. | Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager. |
3 plans, ranging in price from $19.99 to $39.99 per user/month paid monthly. Does not mention an option of annual subscription.
4 plans, ranging in price from $19.99 to $49.99 per user/month paid annually and $29.99 to $59.99 per user/month paid monthly.
From a purely monetary view, Vonage Business is a cheaper solution than RingCentral. But an absence of an annual subscription can be a disadvantage. Mainly for businesses that are planning to use the solution on long-term.
Offers 50+ features, such as Call Flip, Voicemail to Email, and Visual Voicemail. A “Work from Anywhere” tool enables users to operate the system wherever. The only requirement is a high speed internet.
RingCentral excels in call management. Multi Level IVR is one of the key features, together with overflow call queues or real-time call analytics. Each RingCentral plan also lets you assign extensions.
RingCentral offers more advanced functionalities, which is better for larger businesses. Furthermore, a fair few of Vonage Business’ key features are only available as add-ons.
Achieved ratings of 4.3 / 5 with 384 total reviews on G2, while Capterra reached 4.1 / 5 with 242 reviews. Users evaluated the software as convenient for businesses on the go. In contrast, some customers complained about the 15 hours/month call recording limitation.
Scored 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Some RingCentral customers reported that the system occasionally does not alert them to missed calls or voicemails.
Based on G2’s and Capterra’s findings, most users prefer to work with Vonage Business.
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
RingCentral users miss a certain level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?
Vonage Business’ customers claim that calls disconnect easily with low internet service. CloudTalk has built strong relationships with telco partners all across the world. It helps us secure better calling routes and offer stronger connections.
While both RingCentral and Vonage Business offer around 50 features, CloudTalk has you covered with 70 tools that adapt to all business needs.
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 140 international numbers.
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
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