Zoom vs RingCentral

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Zoom vs RingCentral and How They Compare to CloudTalk

8 companies

Property

Annual price overview
(per user/per month)

Free trial

Integrations

Mobile application

Conference calling

Click to Call

Call notes and tags

Advanced dialers

Voicemail

Security

Cloudtalk

$25 – $50

Yes – 14 days. Doesn’t require a credit card.

40+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom.

Yes, compatible with both Android and iOS. Available in a Starter plan.

You can schedule conference calls easily and invite external contacts. There is no set limit for CloudTalk conference calls.

Dial any phone number on the web with a single click. Available from a starter pack.

CloudTalk allows you to assign a custom tag to each call.

We offer Smart dialer, Power dialer and Predictive dialer.

Create individualized or group voicemail messages. You can play it directly from the internet browser.

CloudTalk is ISO 27001:2013 certified. Our system undergoes regular third-party independent audits.

Pinned

Zoom

$149.90 – $240

On the Zoom website, you can request a demo.

Integrates with many CRM, Analytics, Customer Service and other tools.

Zoom offers several mobile applications for both iOS and Android.

Offers unlimited one-on-one and group meetings in all plans + Group Live Chat.

Does not offer this feature.

Does not mention this feature.

Does not mention any advanced dialing possibilities.

Voicemail handling for queues and groups can’t have their own shared voicemail box.

Zoom has SAML and full account control, AES 256-bit encryption to protect data and password protection for meetings.

RingCentral

$19.99 – $49.99

Yes – 30 days. Trial is limited to a maximum of five users and two desktop phones.

Basic integrations from Standard plan. Advanced integrations from a Premium plan.

Yes, compatible with both Android and iOS.

Offers both audio and video conference calling options.

Does not mention this feature.

Does not mention any advanced dialing possibilities.

Offers Voicemail-to-text, Visual voicemail, and voicemail-to-email features.

RingCentral offers an extensive AICPA SOC 2 and SOC 3 compliance. It is also HIPAA ready.

Discuss the detailed comparison and choose your winner.

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Zoom vs RingCentral

Pricing: Which Service
Fits Your Budget?

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4 plans – ranging from $14,99 to $19,99 per user/month paid monthly and $149,90 to $240 paid annually. The Basic plan comes for free, no matter if billed monthly or annually.

Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99 – $59.99 if paid monthly. That makes for an annual subscription discount of $10 per month.

Pricewise, RingCentral monthly subscription may be more expensive than Zoom’s. But RingCentral’s annual plan has much more reasonable price.

Result

Features: Which Phone System
Powers Your Team Better?

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Zoom offers many features that make everyday work easier, such as call logs, single sign-on, call forwarding, advanced analytics and integration with popular platforms.

RingCentral offers more call management features than Zoom. It has unlimited audio conferencing and HD video meetings with a maximum of 200 participants, depending on the plan you choose.

Although the TrustRadius review site shows that Zoom features are ranking slightly higher, if you need a robust calling system, we recommend going for RingCentral.

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

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Zoom achieved a 4.6 / 5 rating on Capterra (12,058 reviews). A G2 website awarded Zoom with the rating of 4.5 / 5 (40,486 reviews).

RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews).

Based on overall reviews and ratings, people seem to evaluate Zoom higher than RingCentral.

The TrustRadius presents Zoom as a winner in “Likelihood to recommend”, “Usability” and “Support rating” categories.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to Zoom and RingCentral

Unlike Zoom, CloudTalk was built solely as a complex all-in-one VoIP business telephony solution. That means we don’t focus on anything else than our system, leading it to its perfection.

Multiple Zoom users pointed out that their Salesforce integration isn’t very user-friendly. Voicemail and call logs may not show up in a native lightning case feed, but as a task. CloudTalk’s 40+ integrations work seamlessly with our system. Including Salesforce.

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Pricing: Transparent memberships for businesses of any size

CloudTalk’splans range between $25 and $50 user/month paid annually, which makes us stand in between Zoom and RingCentral. Yet, we offer high-end services that clearly demonstrate our value for the price.

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Features

Out of CloudTalk’s 70+ features, Zoom and RingCentral users will certainly appreciate advanced routing options. Our Automatic Call Distribution (ACD) for inbound calls make sure that callers are always directed to the most qualified agent or agent group, based on available data.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround