Zoom vs. RingCentral: Which One Is Best For Your Business?

Zoom vs RingCentral

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Comparison Table
The best in Pricing, Features & Customer Satisfaction
The third solution you didn’t know you needed
Customer voice

Zoom vs RingCentral

and How They Compare to CloudTalk

	Zoom	Ringcentral	CloudTalk
Annual price overview (per user/per month)	$149.90 - $240	$19.99 - $49.99	$25 - $50
Free trial	On the Zoom website, you can request a demo.	Yes - 30 days. Trial is limited to a maximum of five users and two desktop phones.	Yes - 14 days. Doesn't require a credit card.
Integrations	Integrates with many CRM, Analytics, Customer Service and other tools.	Basic integrations from Standard plan. Advanced integrations from a Premium plan.	40+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Mobile application	Zoom offers several mobile applications for both iOS and Android.	Yes, compatible with both Android and iOS.	Yes, compatible with both Android and iOS. Available in a Starter plan.
Conference calling	Offers unlimited one-on-one and group meetings in all plans + Group Live Chat.	Offers both audio and video conference calling options.	You can schedule conference calls easily and invite external contacts. There is no set limit for CloudTalk conference calls.
Click to Call	Does not offer this feature.	Does not mention this feature.	Dial any phone number on the web with a single click. Available from a starter pack.
Call notes and tags	Does not mention this feature.	Does not mention this feature.	CloudTalk allows you to assign a custom tag to each call.
Advanced dialers	Does not mention any advanced dialing possibilities.	Does not mention any advanced dialing possibilities.	We offer Smart dialer, Power dialer and Predictive dialer.
Voicemail	Voicemail handling for queues and groups can't have their own shared voicemail box.	Offers Voicemail-to-text, Visual voicemail, and voicemail-to-email features.	Create individualized or group voicemail messages. You can play it directly from the internet browser.
Security	Zoom has SAML and full account control, AES 256-bit encryption to protect data and password protection for meetings.	RingCentral offers an extensive AICPA SOC 2 and SOC 3 compliance. It is also HIPAA ready.	CloudTalk is ISO 27001:2013 certified. Our system undergoes regular third-party independent audits.

Discuss the detailed comparison and choose your winner.

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Zoom vs RingCentral

Pricing: Which Service Fits Your Budget?

Zoom

4 plans – ranging from $14,99 to $19,99 per user/month paid monthly and $149,90 to $240 paid annually. The Basic plan comes for free, no matter if billed monthly or annually.

RingCentral

Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99 – $59.99 if paid monthly. That makes for an annual subscription discount of $10 per month.

Pricing winner:
RingCentral

Pricewise, RingCentral monthly subscription may be more expensive than Zoom’s. But RingCentral’s annual plan has much more reasonable price.

Features: Which Phone System Powers Your Team Better?

Zoom

Zoom offers many features that make everyday work easier, such as call logs, single sign-on, call forwarding, advanced analytics and integration with popular platforms.

RingCentral

RingCentral offers more call management features than Zoom. It has unlimited audio conferencing and HD video meetings with a maximum of 200 participants, depending on the plan you choose.

Features winner:
RingCentral

Although the TrustRadius review site shows that Zoom features are ranking slightly higher, if you need a robust calling system, we recommend going for RingCentral.

Customer Satisfaction: Which Service Has the Happiest Customers?

Zoom

Zoom achieved a 4.6 / 5 rating on Capterra (12,058 reviews). A G2 website awarded Zoom with the rating of 4.5 / 5 (40,486 reviews).

RingCentral

RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews).

Customer Satisfaction winner: Zoom

Based on overall reviews and ratings, people seem to evaluate Zoom higher than RingCentral.

The TrustRadius presents Zoom as a winner in “Likelihood to recommend”, “Usability” and “Support rating” categories.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced? Meet CloudTalk

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to Zoom and RingCentral

Unlike Zoom, CloudTalk was built solely as a complex all-in-one VoIP business telephony solution. That means we don’t focus on anything else than our system, leading it to its perfection.

Multiple Zoom users pointed out that their Salesforce integration isn’t very user-friendly. Voicemail and call logs may not show up in a native lightning case feed, but as a task. CloudTalk’s 40+ integrations work seamlessly with our system. Including Salesforce.

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Pricing: Transparent memberships for
businesses of any size

CloudTalk’splans range between $25 and $50 user/month paid annually, which makes us stand in between Zoom and RingCentral. Yet, we offer high-end services that clearly demonstrate our value for the price.

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Features

Out of CloudTalk’s 70+ features, Zoom and RingCentral users will certainly appreciate advanced routing options. Our Automatic Call Distribution (ACD) for inbound calls make sure that callers are always directed to the most qualified agent or agent group, based on available data.

EXPLORE FEATURES

4 More Reasons to Choose CloudTalk

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner.

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