Guaranteed 24/7 Appointment Scheduling

Timely responses are key to great customer experience in appointment-based businesses. Use CloudTalk to resolve reservation requests quickly and efficiently.

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Trusted by 4,000 companies worldwide

Maximize Appointment Scheduling Efficiency

Clearly Define Business Hours

Ensure customers know when you’re available. Use specialized messages, redirect incoming calls, and manage out-of-hours calls efficiently.

Improve Response & Efficiency

Reduce wait times with Auto-Answer, increasing CSAT and protecting your bottom line. Connect with customers quickly, without extra steps.

Never Miss a Call or Voicemail

Manage voicemails with ease. Access recordings anywhere, use automatic transcriptions, and enhance your workflow with CloudTalk’s tools.

Maximize Efficiency with Analytics

Running an excellent Appointment Scheduling Call Center requires constantly looking for new ways to streamline processes and improve results. Access in-depth insights into your calls and find room for improvement in real-time with Call Center Analytics.

It’s very easy to work with, the overview of the program is given. Basically once it is set, it’s hard to do anything wrong. I liked that when it is integrated with Pipedrive you can record and call right away with not much fuzz around it. So I would call it efficient in my workflow, and it does allow me to streamline the whole process.

Alexandros U., Sales Rep at Unger Academy

Integrate Your Tools for a Seamless Experience

See the difference integrations make for your First Call Resolution (FCR) rates. Install any of our 35+ single-click integrations in seconds (CRMs, Helpdesk, etc.), and make your agents’ work easier.

We have been using this software and it works great! We use the integration that it has with Front, and it is so easy to use that it makes it a nice experience. And not having to open another website to use it makes it so much better.

Cristian L., Senior Brand Manager at Brand Guarde

Plans worth every dollar

Monthly Annually

Bosnia and Herzegovina

Central African Republic

Democratic Republic of the Congo

Republic of the Congo

East Timor (Timor-Leste)

Saint Kitts and Nevis

Saint Lucia

Saint Vincent and the Grenadines

Samoa

San Marino

Sao Tome and Principe

Vatican City (Holy See)

Starter

$25

$34

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.

What’s included?

Unlimited inbound & intracompany calls

Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
International numbers (160+ countries)
Softphone for desktop, iOS, Android
Call recording
Click to call, Automated call distribution & Unlimited call queuing
Email & Chat support

Unlimited domestic calling within US & Canada

Domestic minutes apply to calls within the US and Canada. Contact us to apply.
Unlimited inbound & intracompany calls

Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
International numbers (160+ countries)
Softphone for desktop, iOS, Android
Call recording
Click to call, Automated call distribution & Unlimited call queuing
Email & Chat support

500 outbound minutes per user/month domestic

Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
Unlimited inbound & intracompany calls

Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
International numbers (160+ countries)
Softphone for desktop, iOS, Android
Call recording
Click to call, Automated call distribution & Unlimited call queuing
Email & Chat support

Contact Sales

Essential

$30

$39

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.

What’s included?

All Starter features, plus…
24/7 live human support
Advanced real-time analytics with unlimited history
Integrations to other systems & API
IVR, Skill-based routing, AI Smart queueing
Global SMS / MMS messages
Unlimited concurrent calls
Workflow Automation

All Starter features, plus…
Unlimited domestic calling within US & Canada

Domestic minutes apply to calls within the US and Canada. Contact us to apply.
24/7 live human support
Advanced real-time analytics with unlimited history
Integrations to other systems & API
IVR, Skill-based routing, AI Smart queueing
Global SMS / MMS messages
Unlimited concurrent calls
Workflow Automation

All Starter features, plus…
1,000 outbound minutes per user/month domestic

Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
24/7 live human support
Advanced real-time analytics with unlimited history
Integrations to other systems & API
IVR, Skill-based routing, AI Smart queueing
Global SMS / MMS messages
Unlimited concurrent calls
Workflow Automation

Contact Sales

Popular

Expert

$50

$69

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.

What’s included?

All Essential features, plus…
24/7 live agent support (incl. phone)
Salesforce integrations
Advanced support features

Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
Advanced sales features (Power dialer, Smart dialer)
Live call monitoring & wallboards
Mandatory call tagging
WhatsApp
Single Sign-On (SSO)

All Essential features, plus…
Unlimited domestic calling within US & Canada

Domestic minutes apply to calls within the US and Canada. Contact us to apply.
24/7 live agent support (incl. phone)
Salesforce integrations
Advanced support features

Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
Advanced sales features (Power dialer, Smart dialer)
Live call monitoring & wallboards
Mandatory call tagging
WhatsApp
Single Sign-On (SSO)

All Essential features, plus…
Unlimited outbound calls domestic (landline and mobile)

Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
24/7 live agent support (incl. phone)
Salesforce integrations
Advanced support features

Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
Advanced sales features (Power dialer, Smart dialer)
Live call monitoring & wallboards
Mandatory call tagging
WhatsApp
Single Sign-On (SSO)

Contact Sales

Custom

Contact us
for tailor-made offer

What’s included?

All Expert features, plus…
Unlimited worldwide call packages
Custom onboarding & Priority support
Custom reporting
Enterprise-level security
Developer support
SLA

All Expert features, plus…
Unlimited worldwide call packages
Custom onboarding & Priority support
Custom reporting
Enterprise-level security
Developer support
SLA

All Expert features, plus…
Unlimited worldwide call packages
Custom onboarding & Priority support
Custom reporting
Enterprise-level security
Developer support
SLA

Request a quote

AI Conversation
Intelligence

$19

/ month

Early bird price per agent/month.

What’s included?

Topic Extraction
Call Transcription
Automatic Summaries & Tags
Talk/Listen Ratio
Sentiment Analysis
Trending Topics Coming Soon
Transcript Keyword Search Coming Soon
CRM Integration Coming Soon
Keyword Monitoring Coming Soon
Call Scoring Coming Soon

Contact Sales

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

See customer story

"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

See customer story

"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

See customer story

"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

See customer story

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FAQs

How is scheduling done in a call center?

Scheduling in a call center involves a strategic process of organizing and managing the work schedules of customer service representatives (CSRs) to ensure optimal staffing levels and service delivery.

This includes forecasting call volume, determining call center capacity, and developing schedules that balance employee availability with business needs. Efficient scheduling requires the use of Call Center Analytics and helps to reduce wait times for customers, minimize staffing costs, and improve overall productivity and customer satisfaction.

What does “appointment scheduling” mean?

Appointment scheduling refers to the process of setting up meetings or appointments with customers, clients, or other stakeholders. It involves identifying the purpose and objectives of the appointment, selecting appropriate participants, and scheduling a time and date that works for everyone involved.

Effective appointment scheduling is a critical aspect of time management, as it helps to ensure that all necessary parties are available and prepared for the meeting, and that resources are utilized efficiently.