Pocket-easy, yet smart Callfire Alternative for your call center

Call Quality: Globally distributed server infrastructure
Integrations: 40+ one-click CRM & helpdesk tools
Country Coverage: 160+ international numbers

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	Cloudtalk	CallFire
Pricing	Starting at $25 per user/month billed annually, with a number of advanced features.	Starts at $99 per month with 2500 minutes/texts.
Purpose	Virtual sales and support teams of any size.	Medium and enterprise business focused on SMS marketing.
Work Administration
International Numbers	160 countries	The US and Canada
CRM	40+	26+
Analytics and Reporting		Analytics reports provide you with a holistic view of your advertising performance that can be linked to Google Analytics.
Transfers		To transfer the call, a direct phone number is required. Redirecting the call to a specific person is hard.
Caller ID		You need to use your own number for your Caller ID.

3,000+ call centers and phone systems powered by CloudTalk and counting

“Better” has no boundaries.
So shouldn’t your customer support

Don’t look just for any messaging tool alternative.
Imagine working with software that opens new doors to success. Pick a software that lets you focus on growth.

Personalized service with real-time data and Caller ID

Surprise your customer with personalized communication from the very beginning of an interaction. Our Caller ID feature shows you the name of the caller, their phone number, and much more. Even before the call connects. Want to go even further? A real-time dashboard offers overall information about what is going on in your call center.

Mix and match cold texts with a warm voice

Provide better service with both call center and automated SMS messaging. Create a custom call flow. Send your customers personal messages or general notifications. Automatic text messages save time and facilitate the work of your agents.

Resolve more issues with advanced IVR and routing

Nothing pleases the customers more than quick response and immediate solution. To increase clients’ happiness levels, we have created a call flow designer with multi-level IVR. These, combined with skills-based routing, connect callers with the right department, agent, or group of agents who are most qualified to meet their needs.

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.5/5 – 225 reviews

4.3/5 – 347 reviews

4.5/5 – 272 reviews

4.5/5 – 225 reviews

Integrate CloudTalk with tools
you love the most

Connect CloudTalk with powerful and easy one-click CRM and helpdesk integrations. Automatic 2-way synchronization makes that all your data are always up-to-date.

Hubspot

Salesforce

Zendesk

Intercom

Pipedrive

Playvox

Slack

Freshdesk

Zoho CRM

MORE INTEGRATIONS

CHOOSE YOUR INTEGRATIONS

Calling or texting outside the US?

No problem. Spread your brand voice globally with local or toll-free phone numbers from 160+ countries or port your existing numbers. All CloudTalk’s plans include international numbers without additional fees. Just pick one and get ready to excel on a global level.

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With CloudTalk, you will forget what robocall sounds like

CloudTalk makes sure that all our carriers are certifying calls and combating fraudulent robocalls. We are also fully compliant with STIR/SHAKEN, a social program that screens phone numbers before they reach your business.

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Watch how CloudTalk works

we will show you how to use the Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features.

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TALK TO SPECIALIST

How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.