Category - VoiP
What Is a BYOD Policy and How To Implement It with VoIP
A Bring Your Own Device (BYOD) policy is a necessity in the modern workplace because it allows employees to use […]
Everything You Need to Know About Non-fixed VoIP
Are you tired of reading tons of articles about non-fixed VoIP filled with technical terminologies as dry as dust? Well, […]
5 Benefits of VoIP CRM Integration & How to Use It
VoIP software has been around for quite a while now and it’s evolved quite a bit. From a superb replacement […]
Phone Call Screening: How to Use it for Your Business
The only thing worse than waiting is waiting when you have a burning issue to solve. So who can blame […]
What is a call group and who should use them?
Customers’ patience is now shorter than ever before. When American Express asked in 2014 how long a caller was willing […]
What is a POTS line and Why Should you Get Rid of it?
Everything’s going digital – including the way we make calls. The good old copper phone lines haven’t completely vanished yet, […]
What is a Virtual Agent and How to Use One in your Call Center
We’ve all been there. You open an e-shop or a company site, when suddenly that little bubble pops up to […]
What is DID (Direct Inward Dialing)
Telecommunications have come a long way in the past few decades. It wasn’t too long ago that businesses had to […]
35+ Scripts for your Auto Attendant that Engage Customers
Would you like your customers to remember their first interaction with your business as pleasant and nice but don’t have […]
What is Call Bridging and How to Use it in Your Call Center
Virtual meetings help employees stay connected even if they’re far from each other. One piece of technology that helps make these […]
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