Category

Service & Support

customer-churn-rate
Call CenterCustomer Experience

14 Ways to Reduce Customer Churn for SaaS During Economic Downturn

M. Vozník | 16. March 2023
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Communication

6 Business Communication Channels in 2024

N. Mrázová | 1. January 2023
customer support audit
Service & SupportCustomer Support

Is your customer support ready for 2024? Here’s how to audit and improve it

Q. Malloy
illustration call blasting 2022 SHARE
Communication

Does Call Blasting Make Sense in 2024?

N. Mrázová
illustration customer service tools
Customer SupportService & Support

Customer Service Tools to Consider in 2024

Q. Malloy
illustration customer service goals 2022 SHARE
Customer Service

17 Customer Service Goals to Aim for in 2024

N. Mrázová
photo business group
Customer ExperienceService & Support

How to Treat Customers Professionally

A. Kozma | 2. November 2022
illustration customer service philosophy MAIN
Customer Service

Customer Service Philosophy: What It Is + 7 Tips on How To Create One

N. Mrázová | 25. July 2022
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Customer Experience

Customer Retention – Small Tweaks To Keep Your Customers Coming For More

N. Mrázová | 27. June 2022
illustration top communication channels SHARE
Communication

Top 6 Business Communication Channels for Success

N. Mrázová | 20. June 2022
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Communication

4 Most Common Communication Issues Customer Support Teams Have

N. Mrázová | 13. June 2022
illustration escalation matrix SHARE
Customer Service

Guide to Escalation Matrix in your Remote Call Center

N. Mrázová | 1. June 2022
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Customer Experience

35+ Scripts for your Auto Attendant that Engage Customers

N. Mrázová | 9. May 2022
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Communication

12 Phrases Every Customers Service Agent Should Know

N. Mrázová | 4. May 2022
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Business Phone SystemCustomer Service

What is Call Bridging and How to Use it in Your Call Center

N. Mrázová | 27. April 2022

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