Category - Service & Support
Customer Service Philosophy: What It Is + 7 Tips on How To Create One
Lots of factors go into making a great customer service philosophy. You need to have the right attitude, be organized, […]
6 Amazing Communication Channels for Your Business in 2022
Communication is at the heart of everything we do. It is what makes us human – no other species in […]
Customer Retention – Small Tweaks To Keep Your Customers Coming For More
Research by Forbes shows that 20% of your customers contribute to 80% of your profits (a.k.a the Pareto Principle). It takes […]
Top 6 Communication Channels to Grow your Business
To get new customers, the first step is to communicate with them in some way – through writing, videos or […]
4 Most Common Communication Issues Customer Support Teams Have
Although customer service plays an essential role in business, it is often overlooked or taken for granted. Companies tend to […]
How to use an Escalation Matrix in your Remote Call Center
Dealing with customer queries takes up most of a call center agent’s time. And sometimes, the agent gets stuck and […]
17 Customer Service Goals to Aim for in 2022
Making your customers happy should be one of your top business goals in the next year – but where do […]
Call Center Monitoring: 7 Best Practices for Call Center Managers
Call centers are critical for many different operations ranging from sales to customer support. The right monitoring and management practices […]
Customer service tools you should use in 2022
Customer service tools improve the quality of service provided by your agents. If you are wondering which ones are worth […]
What is a Virtual Agent and How to Use One in your Call Center
We’ve all been there. You open an e-shop or a company site, when suddenly that little bubble pops up to […]
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