Category - Service & Support

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illustration customer service goals 2022 SHARE
2022-05-25

17 Customer Service Goals to Aim for in 2022

Making your customers happy should be one of your top business goals in the next year – but where do […]

illustration POTS SHARE
2022-05-24

Call Center Monitoring: 7 Best Practices for Call Center Managers

Call centers are critical for many different operations ranging from sales to customer support. The right monitoring and management practices […]

illustration virtual agent SHARE
2022-05-16

What is a Virtual Agent and How to Use One in your Call Center

We’ve all been there. You open an e-shop or a company site, when suddenly that little bubble pops up to […]

illustration auto attendant script SHARE
2022-05-09

35+ Scripts for your Auto Attendant that Engage Customers

Would you like your customers to remember their first interaction with your business as pleasant and nice but don’t have […]

illustration 12 perfect phrases for CS SHARE
2022-05-04

12 Phrases Every Customers Service Agent Should Know

Providing great customer services requires a lot of care in many different aspects. Of course, it’s all worth it in […]

illustration 8 ways to improve work performance SHARE
2022-05-02

8 Ways to Improve the Work Performance of your Call Center Agents

In today’s world, customer service is a key driver of a company’s success. Until a few years ago, customers used […]

illustration call bridging SHARE
2022-04-27

What is Call Bridging and How to Use it in Your Call Center

Virtual meetings help employees stay connected even if they’re far from each other. One piece of technology that helps make these […]

illustration call center activities SHARE
2022-04-25

Best 11 Customer Service Games, Activities, and Training Ideas

Many people will tell you that work is not all fun and games, but in reality, this can’t be further […]

illustration how to provide excellent customer service SHARE
2022-04-19

How to Provide Excellent Customer Service?

We are living in customer-centric times. Creating a positive experience for the customer from the moment they get interested in […]

illustration call blasting 2022 SHARE
2022-03-01

Does Call Blasting Make Sense in 2022?

What do you do when sending numerous identical emails to multiple people? Send each message one by one? Of course […]