Category - Service & Support

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How to Treat Customers Professionally

What makes a customer service experience excellent? Ultimately, it all comes down to how you make your customers feel. Remember: […]

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Customer Service Philosophy: What It Is + 7 Tips on How To Create One

Lots of factors go into making a great customer service philosophy. You need to have the right attitude, be organized, […]

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6 Amazing Communication Channels for Your Business in 2022

Communication is at the heart of everything we do. It is what makes us human – no other species in […]

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Customer Retention – Small Tweaks To Keep Your Customers Coming For More

Research by Forbes shows that 20% of your customers contribute to 80% of your profits (a.k.a the Pareto Principle). It takes […]

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Top 6 Communication Channels to Grow your Business

To get new customers, the first step is to communicate with them in some way – through writing, videos or […]

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4 Most Common Communication Issues Customer Support Teams Have

Although customer service plays an essential role in business, it is often overlooked or taken for granted. Companies tend to […]

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How to use an Escalation Matrix in your Remote Call Center

Dealing with  customer queries takes up most of a call center agent’s time. And sometimes, the agent gets stuck and […]

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17 Customer Service Goals to Aim for in 2022

Making your customers happy should be one of your top business goals in the next year – but where do […]

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Call Center Monitoring: 7 Best Practices for Call Center Managers

Call centers are critical for many different operations ranging from sales to customer support. The right monitoring and management practices […]

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Customer service tools you should use in 2022

Customer service tools improve the quality of service provided by your agents. If you are wondering which ones are worth […]