Service & Support Archives

2023-06-23

We’re in the midst of another technological revolution. ChatGPT’s public release in late 2022 has kicked off a wave of […]

2023-04-27

An age-old adage goes, “Customer is King”. Nowadays, that saying might even be more true than it used to be. […]

2023-04-18

Back in 1990, could you think of a better way to get assistance from companies than via a phone call? […]

2023-03-16

Are you struggling to retain customers in your SaaS business amidst the recession? You’re not alone. As interest rates rise, […]

2023-01-01

Communication is at the heart of everything we do. It is what makes us human – no other species in […]

2023-01-01

A lot has changed in the last couple of years, to put it lightly. If your customer support strategy hasn’t […]

2023-01-01

What do you do when sending numerous identical emails to multiple people? Send each message one by one? Of course […]

2023-01-01

Customer service tools improve the quality of service provided by your agents. If you are wondering which ones are worth […]

2023-01-01

Making your customers happy should be one of your top business goals in the next year – but where do […]

2022-11-02

What makes a customer service experience excellent? Ultimately, it all comes down to how you make your customers feel. Remember: […]

Category - Service & Support