Category - Service & Support
17 Customer Service Goals to Aim for in 2022
Making your customers happy should be one of your top business goals in the next year – but where do […]
Call Center Monitoring: 7 Best Practices for Call Center Managers
Call centers are critical for many different operations ranging from sales to customer support. The right monitoring and management practices […]
What is a Virtual Agent and How to Use One in your Call Center
We’ve all been there. You open an e-shop or a company site, when suddenly that little bubble pops up to […]
35+ Scripts for your Auto Attendant that Engage Customers
Would you like your customers to remember their first interaction with your business as pleasant and nice but don’t have […]
12 Phrases Every Customers Service Agent Should Know
Providing great customer services requires a lot of care in many different aspects. Of course, it’s all worth it in […]
8 Ways to Improve the Work Performance of your Call Center Agents
In today’s world, customer service is a key driver of a company’s success. Until a few years ago, customers used […]
What is Call Bridging and How to Use it in Your Call Center
Virtual meetings help employees stay connected even if they’re far from each other. One piece of technology that helps make these […]
Best 11 Customer Service Games, Activities, and Training Ideas
Many people will tell you that work is not all fun and games, but in reality, this can’t be further […]
How to Provide Excellent Customer Service?
We are living in customer-centric times. Creating a positive experience for the customer from the moment they get interested in […]
Does Call Blasting Make Sense in 2022?
What do you do when sending numerous identical emails to multiple people? Send each message one by one? Of course […]
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