Category - Service & Support


5 Ways to Take Full Advantage of AI’s Role in Customer Service

We’re in the midst of another technological revolution. ChatGPT’s public release in late 2022 has kicked off a wave of […]

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How to Raise Customer Satisfaction as an SMB in 2023

An age-old adage goes, “Customer is King”. Nowadays, that saying might even be more true than it used to be. […]

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How to Improve Customer Service on Social Media [Examples and Best Practices]

Back in 1990, could you think of a better way to get assistance from companies than via a phone call? […]


14 Ways to Reduce Customer Churn for SaaS During Economic Downturn

Are you struggling to retain customers in your SaaS business amidst the recession? You’re not alone. As interest rates rise, […]

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6 Business Communication Channels in 2023

Communication is at the heart of everything we do. It is what makes us human – no other species in […]

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Is your customer support ready for 2023? Here’s how to audit and improve it

A lot has changed in the last couple of years, to put it lightly. If your customer support strategy hasn’t […]

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Does Call Blasting Make Sense in 2023?

What do you do when sending numerous identical emails to multiple people? Send each message one by one? Of course […]

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Customer Service Tools to Consider in 2023

Customer service tools improve the quality of service provided by your agents. If you are wondering which ones are worth […]

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17 Customer Service Goals to Aim for in 2023

Making your customers happy should be one of your top business goals in the next year – but where do […]

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How to Treat Customers Professionally

What makes a customer service experience excellent? Ultimately, it all comes down to how you make your customers feel. Remember: […]