Your Full Guide to Sangoma Plans & Pricing in 2025

Looking for a modern, AI-powered phone system that scales with your team—not your IT headaches? Then pricing clarity and flexibility matter more than ever.

Sangoma offers VoIP and PBX solutions for businesses needing infrastructure control, but there’s a catch—its pricing isn’t publicly available. You’ll need to book a consultation to get quotes, and total costs can vary depending on setup, hardware, and licensing.

For fast-growing teams, that lack of transparency—plus potential setup fees and add-ons—raises a key question: Is Sangoma the best value, or are modern alternatives a better fit?

Let’s break it down.

Key takeaways:

• Sangoma provides flexible telephony solutions, including on-premise, hybrid, and cloud setups—but often requires in-house IT expertise and reseller involvement for setup and management.
• Sangoma’s pricing structure lacks transparency, with no published per-user rates, and potential hidden costs like setup fees, hardware, and add-ons that can impact total cost of ownership.
• CloudTalk leads on usability, AI, and integrations, offering a plug-and-play experience with 35+ native integrations, real-time analytics, and AI tools that drive productivity right out of the box

Overview of “Sangoma” Plans and Pricing

Unlike many modern VoIP providers, Sangoma does not list clear pricing on its website. To get accurate details on Sangoma plans and pricing, per-user costs, or call center software pricing, you’ll need to contact their sales team or go through a certified reseller.

This makes it difficult to estimate the total Sangoma subscription cost, especially when factoring in potential setup fees, hardware, and paid add-ons.

Sangoma has three primary deployment models—pure cloud UCaaS, hybrid UCaaS, and on-premise systems. 

Pure Cloud Plan

Sangoma’s Pure Cloud UCaaS platform is designed to streamline business communications—combining voice, video, messaging, and call center features into a single interface. 
Sangoma claims 99.999% uptime, 24/7 support, and end-to-end management. Pure Cloud is particularly suited for SMBs seeking reliability, mobility, and scale. It runs on Business Voice, CommUnity, or Switchvox Cloud—offering flexibility based on your business’s needs.

Hybrid UC Plan

Sangoma’s Hybrid UCaaS is backed by Business Voice Plus, and combines the flexibility of the cloud with the reliability of an on-site system—perfect for SMBs that need to stay connected, even during internet disruptions.

With voice-optimized routing and built-in business continuity, Hybrid UC is especially valuable for organizations with multiple locations or in areas with unstable internet connections. The StarBox® appliance keeps internal communications running.

On-Prem UC Plan

Sangoma’s on-premises UC solution, powered by Switchvox, gives businesses complete control over their phone system. It’s a fully-featured VoIP system hosted on-site, offering customization and the freedom to manage updates, integrations, and security in-house.

CloudTalk vs. “Sangoma” Comparison Table

When it comes to balancing price, performance, and productivity, CloudTalk wins on value—especially for companies looking for a cloud-first, modern calling solution.

While Sangoma offers a range of VoIP and PBX products (like FreePBX, Asterisk, and Switchvox), it leans heavily on technical setups, legacy infrastructure, and reseller-driven deployments. CloudTalk, on the other hand, delivers scalable call center functionality with AI features, real-time analytics, and native CRM integrations, all in one elegant SaaS platform

Top 4 Benefits of CloudTalk Over Sangoma

1. AI-Powered Productivity (Out of the Box)
   
   CloudTalk brings in tools like AI call summaries, speech analytics, and smart routing—with no need for manual setup or custom dev work. Sangoma has little to no AI-native capabilities in this space.
   
2. Designed for Sales and Support Teams
   
   Every feature in CloudTalk—from the Power Dialer to real-time agent dashboards—is purpose-built for revenue and customer success teams. Sangoma, by contrast, was built for IT teams managing infrastructure.
   
3. Seamless CRM & Helpdesk Integrations
   
   CloudTalk integrates natively with Salesforce, HubSpot, Zendesk, Intercom, Pipedrive, and 35+ others. Sangoma often requires third-party middleware or manual integrations.
   
4. Global Coverage, No Telecom Complexity
   
   CloudTalk offers phone numbers in 160+ countries and handles infrastructure behind the scenes. No dealing with SIP trunks, resellers, or PBX hardware like with Sangoma.

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva – Head of Commercial Peformance at Poliglota

CloudTalk Plans and Pricing

CloudTalk offers flexible, transparent pricing designed to scale with your business—whether you’re a small team or a global operation.

• Lite: 19/user/month: Ideal for smaller teams getting started with cloud calling. Includes essential features like call queuing, IVR, and basic analytics.
• Essential Plan: 29/user/month: Adds smart routing, real-time dashboards, integrations (like HubSpot & Pipedrive), and more productivity tools.
• Expert Plan: 49/user/month: Best for scaling teams. Includes advanced analytics, Salesforce integration, and unlimited call recording.
• Custom Solutions: For enterprises needing tailored setups, dedicated support, or high-volume calling.

Add-on phone numbers are available from just $6/month, and you can scale up or down anytime—no long-term contracts required.

Sangoma’s Best Features

Sangoma is best known for its strong technical backbone in VoIP and telephony infrastructure, offering a variety of business communication solutions—from Sangoma softphones and business phone systems to full call center software.

 Its open-source roots (like FreePBX and Asterisk) give it flexibility that appeals to IT-savvy teams looking to build or customize their own system.

• PBX & Telephony Flexibility
  Sangoma’s platform supports both on-premise and cloud deployments, giving businesses more control over how they build their communications stack. It’s ideal for those with internal IT resources to manage and maintain it.
• Switchvox Contact Center Capabilities
  For businesses using Sangoma contact center software, there’s value in customizable call queues, IVRs, and reporting tools. However, Sangoma contact center pricing can vary widely depending on deployment type and features needed.
• Global VoIP Services
  With Sangoma international rates and global SIP trunking, the company supports calling around the world—but pricing transparency can be a challenge. Many Sangoma reviews mention the need to contact sales for detailed quotes, especially for international calling.
• Softphone & Mobile Access
  The Sangoma softphone app gives users mobility, which is a nice addition to the core Sangoma VoIP offering. However, reviews¹ suggest the experience is more functional than user-friendly, especially when compared to modern cloud-based platforms.

What Could Be Better?

While Sangoma offers strong infrastructure, its subscription cost and per-user pricing aren’t always straightforward. Things like setup fees, Sangoma VoIP pricing, and feature licenses are often handled through resellers—making it harder to predict the true Sangoma monthly pricing or evaluate Sangoma features and cost at a glance.

If you’re looking for a plug-and-play solution with transparent plans and pricing, fewer moving parts, and more modern UX, you may find Sangoma’s business phone system more complex than it needs to be.

Sangoma Add-ons

Sangoma offers several add-ons that extend the functionality of its VoIP and business phone systems—especially when using FreePBX, Switchvox, or other Sangoma-powered platforms. 

However, many of these come at an additional cost, which can affect the overall Sangoma subscription cost and monthly pricing.

Here are some commonly used Sangoma add-ons:

• Call Recording Module
  Enables automatic or on-demand call recording with storage options. Often not included in base Sangoma VoIP pricing.
• CRM Integration Module
  Adds integrations with popular CRMs (like Salesforce), but may require custom setup or an additional license.
• Fax Pro Module
  Allows sending and receiving faxes via the user interface. Useful for industries that still rely on fax but sold separately.
• Queue Pro & Call Center Add-Ons
  Unlock advanced call center software features like queue reporting, caller position announcements, and agent alerts. These are usually extra on top of Sangoma contact center pricing.
• Sangoma Phone Hardware
  Sangoma also sells VoIP desk phones and conference devices, which can increase upfront setup fees if you’re not already equipped.

Sangoma Pros and Cons

Many Sangoma reviews highlight strong customization options—but also point out that ease of use and pricing transparency can be sticking points.

Sangoma vs. CloudTalk: CloudTalk Takes the Lead on Pricing

When it comes to value for money, CloudTalk is the clear winner for growing sales and support teams.

Unlike Sangoma’s pricing model, which often includes hidden setup fees, hardware costs, and separate licensing for advanced features, CloudTalk offers transparent, all-in-one pricing—starting at just 19per user/month with no long-term contracts.

CloudTalk gives you:

• 100+ features included by default (no extra modules required)
• Phone numbers in 160+ countries
• Built-in CRM integrations (HubSpot, Salesforce, etc.)
• Real-time dashboards, call analytics, and AI tools—all ready out of the box

While Sangoma’s business phone system can be powerful, it often requires in-house IT or reseller support to manage. And with Sangoma VoIP pricing varying by deployment and reseller, true costs are harder to predict.

Sources:

1. G2.com