CloudTalk helps you maintain operational efficiency by ensuring the right number of agents, with the right skill sets, at the right time.
Run a call center from anywhere in the world with a fraction of the cost.
Modify agent information anytime based on your evolving business needs.
Deliver an exceptional customer experience with smart routing features.
Managing a contact center workforce can be a complicated process with a ton of considerations needed to maintain operational efficiency. To ease cost optimization and move your business forward, CloudTalk is ready to support your progress.
Contact Center Workforce Software from CloudTalk uses smart automation to remove unnecessary manual tasks, calculations, and adjustments. With our advanced analytics, you can make data-driven decisions and predict trends and development based on additional insights. Furthermore, with our Online Agent Management feature, you can modify agent information anytime based on your evolving business needs.
Deliver the best customer experience while earning brand loyalty among your employees.
The performance of an organization depends upon the performance of its employees. Proper staffing ensures not only higher performance by placing the right person on the right job, but also gains valuable competitive advantage. Workforce Software from CloudTalk helps you scale your team according to current business needs by adding and managing agents from all over the world. No need to invest in phone hardware or work with IT experts. All you need is your internet browsers.
Forecasting the future trends is the foundation of Contact Center Workforce Software. By monitoring and analyzing the most important customers’ touchpoints, including historical call volumes, call arrival patterns, average handling time, and even emotional analytics you are able to predict future customer interaction.
Based on the data collected by your forecasts, you should have all the information you need to determine which shifts and hours will need coverage. Forecasting workload helps contact center managers with their long-term strategic planning in terms of budgeting and recruiting.
Create an effective work schedule with CloudTalk’s Workforce Software by adding the flexibility to customize your team’s working hours as you need and allowing your center to handle more customer calls.
Use CloudTalk to route any calls coming to your PBX outside of your business hours. For example, you can add an automated customized greeting, or decide that calls will be redirected to another phone number, and go into voicemail.
Have all your key metrics right at your fingertips. In a user-friendly and intuitive CloudTalk interface, all available metrics are displayed in a separate Real-time Wallboard tab. Gain insights into average waiting times, the number of calls in the queue, average abandoned call rate, active calls, and even more.
These metrics help managers make key decisions in real-time and increase call center efficiency and customer satisfaction.
Here is our answer. Try the software from CloudTalk and find your own.
Create a positive experience for customers right from the first moment they become interested in a product or service. With Workforce Software, you are able to route callers to the most suitable agent based on their skill sets and therefore solve their issues in a faster and more effective way.
Make your agents feel supported and trusted in doing their job. With WFS from CloudTalk, you can monitor their calls and deliver more specific feedback, give additional training, and use proper working schedules to maintain a healthy work-life balance.
CloudTalk’s Workforce Software allows you to deliver the most exceptional customer experience while maintaining lower operating costs. By automating manual tasks of forecasting, scheduling, and managing service levels, workforce management software helps call centers to save their time by 25%.
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
4.4/5 – 260 reviews
4.4/5 – 840 reviews
4.4/5 – 310 reviews
4.5/5 – 260 reviews
How do free trials work?
Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.
How often can I change my billing plan?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
How else can I use CloudTalk?
CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.
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