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Boost Team Efficiency Today
CloudTalk ensures operational efficiency with the right number of agents, possessing the right skills, at the right time.
Trusted by 230 companies worldwide
We Pave Your Path to Success
Streamline work process
Automate tasks in CloudTalk or other tools with Workflow automation. Manage contacts, tickets, tasks, or orders directly in CloudTalk.
Smart data analysis
Forecasting trends is crucial for WFM. CloudTalk offers advanced analytics, providing real-time data for workload anticipation.
Endless options, low costs
Cloud software eliminates hardware costs and IT involvement. Just use your browser and a headset to start making calls.
Monitor contact center performance
Access all essential metrics instantly via CloudTalk’s user-friendly interface. The Real-time Wallboard tab conveniently displays metrics like average wait times, queue size, abandoned call rates, and active calls. These insights empower managers for real-time decision-making, enhancing call center efficiency and customer satisfaction.
CloudTalk provides comprehensive analytics and reporting, enabling businesses to gain insights into call metrics, agent performance, and customer behavior. This data-driven approach can lead to better decision-making and process improvements.
Predict trends, optimize work
Forecasting future trends is vital for Contact Center Workforce Software. By monitoring key touchpoints, like call volumes, arrival patterns, handling times, and emotional analytics, you predict customer interactions. Using this data, plan shifts and coverage, aiding long-term budgeting and recruitment.
Now we have charts and can change the way we see things. We can monitor and compare stats whenever we choose and this has helped us a lot. We can find discrepancies between our agents. If someone takes 1 call while their colleague takes 20 calls, we need to solve that and change the way we work.
Maximize caller value, optimize hours
Scaling your team is crucial for organizational success. With proper staffing through CloudTalk’s Workforce Software, you gain a competitive edge and ensure efficiency. Flexibility in scheduling empowers your team to handle calls effectively, even beyond regular business hours.
CloudTalk’s essential benefit is its unparalleled flexibility in handling our requests. Whether we needed new numbers, verified caller ID or setting up number porting, they made it incredibly easy and efficient. Their streamlined processes and quick response times saved us a lot of time and resources, allowing us to focus on our core business operations.
Plans worth every dollar
Remarkable CX
Ensure excellent customer experiences from the first interaction. Workforce Software directs callers to skilled agents, resolving issues swiftly and effectively
Boost agent loyalty
Empower agents with CloudTalk’s WFS to monitor calls, provide feedback, offer training, and ensure work-life balance thanks to proper working schedules.
Elevate Efficiency Levels
CloudTalk helps deliver exceptional CX while cutting costs. Save 25% of your time by automating forecasting and scheduling.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
FAQs
How do free trials work?
Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.
How often can I change my billing plan?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
How else can I use CloudTalk?
CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
