Level up your call center with the best Daktela alternative

01

Features: Advanced productivity features, such as Callback and advanced dialers

02

Integrations: 40+ one-click CRM & helpdesk tools

03

Country Coverage: 160+ international numbers

Let’s talk! Book a strategy call today!

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Daktela

Pricing

Starts at $25 per user/month

Starts at £7.50 per user/month

International Numbers

160

60

Set-up

Onboarding specialist or detailed onboarding portal

PDF documents with setup instructions

Analytics and Reporting

Only for additional price

Phone apps
(iOS + Android)

Caller ID

Dialers

Missing power dialer

Productivity Features

Campaigns, smart detection of resolved missed calls, callback, and click-to-call feature

Only the three dialers, click-to-call, and chatbot features

Routing

Only IVR

CRM Integrations (Hubspot, Pipedrive, etc.)

4,000+ call centers and phone systems powered by CloudTalk and counting

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5

260 reviews

4.3/5

840 reviews

4.4/5

310 reviews

4.5/5

260 reviews

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can
be easily integrated into your existing CRMs, ecommerce or helpdesk tools,
like Salesforce, Freshdesk, Help Scout, and dozens more.

call center in the cloud

CloudTalk is 100% cloud-based

You will no longer need to troubleshoot virtual server issues, shutdowns on updates, or choose from hardwares.

Of course, we can provide CloudTalk on your own infrastructure as well, if necessary

Be closer to your customers

Deliver personalized customer service with modern features. Thanks to our skills-based and caller-based routing, your customers are always connected with the right agent, who can fulfill their needs the most effectively.

When using CloudTalk, all customer calls ring for multiple or all agents at once. This shortens the response time and improves your customer support.

IVR
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Curious how does it look inside CloudTalk?

CloudTalk is a user-friendly cloud-based phone software for sales and support teams. It is used by startups, scale-ups, SMEs, or eCommerce to improve customer experiences and team performance.

How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.

GET STARTED

Connect agents, customers and other software, together in the cloud

Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today

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