Level up your call center with the best Daktela alternative
- Features: Advanced productivity features, such as Callback and advanced dialers
- Integrations: 40+ one-click CRM & helpdesk tools
- Country Coverage: 160+ international numbers
Let’s talk! Book a strategy call today!
Cloudtalk |
Daktela |
|
|---|---|---|
| Pricing | Starts at $25 per user/month | Starts at £7.50 per user/month |
| International Numbers | 160 | 60 |
| Set-up | Onboarding specialist or detailed onboarding portal | PDF documents with setup instructions |
| Analytics and Reporting |
 |
Only for additional price |
| Phone apps (iOS + Android) |
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| Caller ID |
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| Dialers |
|
Missing power dialer |
| Productivity Features | Campaigns, smart detection of resolved missed calls, callback, and click-to-call feature | Only the three dialers, click-to-call, and chatbot features |
| Routing |
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Only IVR |
| CRM Integrations (Hubspot, Pipedrive, etc.) |
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2500+ call centers and phone systems powered by CloudTalk and counting
“Better” has no boundaries.
So shouldn’t your customer support
Don’t look just for any messaging tool alternative.
Imagine working with software that opens new doors to success. Pick one that lets you focus on growth
Automate your work to enhance the productivity
Automation is a must-have when it comes to making your customers happy. Properly crafted call flow through our Call flow designer ensures that callers are attended even when agents are busy or unavailable. We recommend connecting this feature with our dialers, the callback feature, and IVR.
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Resolve more issues with advanced IVR and routing
Nothing pleases the customers more than quick response and immediate solution. To increase clients’ happiness levels, we have created a call flow designer with multi-level IVR. These, combined with skills-based routing, connect callers with the right department, agent, or group of agents who are most qualified to meet their needs
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#1 Rated call center software
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
4.4/5 – 253 reviews
4.2/5 – 527 reviews
4.4/5 – 305 reviews
4.5/5 – 253 reviews
Integrate CloudTalk with tools
you love the most
Connect CloudTalk with powerful and easy one-click CRM and helpdesk integrations. Automatic 2-way synchronization makes that all your data are always up-to-date.
CloudTalk is 100% cloud-based
You will no longer need to troubleshoot virtual server issues, shutdowns on updates, or choose from hardwares.
Of course, we can provide CloudTalk on your own infrastructure as well, if necessary
Be closer to your customers
Deliver personalized customer service with modern features. Thanks to our skills-based and caller-based routing, your customers are always connected with the right agent, who can fulfill their needs the most effectively.
When using CloudTalk, all customer calls ring for multiple or all agents at once. This shortens the response time and improves your customer support.
Curious how does it look inside CloudTalk?
CloudTalk is a user-friendly cloud-based phone software for sales and support teams. It is used by startups, scale-ups, SMEs, or eCommerce to improve customer experiences and team performance.
Have a question you need answered?
If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at
How does the free trial work?
Simply send us your contact information, and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user, you can imagine your agent, supervisor, analyst, administrator, etc.
Can I change my subscription plan anytime?
Plans billed annually can only upgrade to a higher tier plan (e.g., From Essential to Expert). It’s not possible to downgrade annual billing.
Can I use CloudTalk for more activities?
Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system, or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. The interface is accessed through an encrypted SSL connection. You can read more on our page dedicated to Security.
