Level up your call center with the best Daktela alternative

Explore the full potential of your support and sales team with the right calling software. Try CloudTalk for 14 days for free.

Clear interface dashboard, desktop, and mobile app

Advanced productivity features, such as Callback and advanced dialers

Easy import and export of data

40+ CRM and helpdesk integrations

High quality calls secured by global server infrastructure

2500+ call centers and phone systems powered by CloudTalk and counting

Let’s move forward together.
See what CloudTalk brings to you.

CloudTalk vs. Daktela

cloudtalk
Daktela
Pricing Reasonable price and multiple options. Our prices start at $25 per user/month billed annually. The tailor-made option is available. Daktela has 4 pricing editions, from £8.0 to £52.0
Set up Easy set up within 5 minutes with our onboarding specialist or detailed onboarding portal. Offers several PDF documents with setup instructions.
Work administration Complete all follow-up tasks right after your call ends. Take notes, add tags, and evaluate your call with the ACW (After Call Work) feature. Knowledge base
International numbers CloudTalk allows you to expand your business globally, with international numbers from over 140 countries. Daktela offers only a half of Cloudtalk's international numbers.
IVR Create your multi-level IVR (interactive voice response) menu to guide the caller through different options. Make sure they are always directed to the right department, agent, or group of agents. Voice prompts are custom recorded to suit your application exactly. IVR trees and queue announcements are available in both male and female voiceovers.
Analytics and reporting CloudTalk offers advanced analytics and monitoring tools. All Call monitoring, real-time dashboard, agent reporting, emotional analytics, and custom reporting features can be exported with a snap of your fingers. For an additional price, you can get access to creating the custom reports, building graphs, and programming API interface.
Caller ID The Outbound caller ID is automatically based on the call destination country. Therefore, your customers will see the local number, not the international one. Does not offer this feature.
Productivity features Except for the three types of advanced dialers, CloudTalk boosts your productivity Campaigns, Smart detection of resolved missed calls, Callback, and click-to-call feature. Offers only the three dialers, click-to-call, and chatbot features. None of the other productivity features are available.
Routing CloudTalk has a Call flow designer, automated call distribution, IVR, skills-based routing, caller-based routing, VIP queues, ring groups, and others. Daktela offers fewer routing options, such as IVR.

Comparison data is based on an analysis from Q4, 2021.


“Better” has no boundaries.
So shouldn’t your customer support

Don’t look just for any messaging tool alternative.
Imagine working with software that opens new doors to success. Pick one that lets you focus on growth.

agents illustration small

Automate your work to enhance the productivity

Automation is a must-have when it comes to making your customers happy. Properly crafted call flow through our Call flow designer ensures that callers are attended even when agents are busy or unavailable. We recommend connecting this feature with our dialers, the callback feature, and IVR.

Call center software

Choose CRM that suits you the best

Integrate your CloudTalk account with the right CRM. Choose your favorite CRM such as HubSpot, Salesforce, Zapier, or Pipedrive. Store all customers’ activity, manage their orders or sales process. Make your conversations more productive

Dashboard

Resolve more issues with advanced IVR and routing

Nothing pleases the customers more than quick response and immediate solution. To increase clients’ happiness levels, we have created a call flow designer with multi-level IVR. These, combined with skills-based routing, connect callers with the right department, agent, or group of agents who are most qualified to meet their needs


Meet CloudTalk from inside


Be closer to your customers

Deliver personalized customer service with modern features. Thanks to our skills-based and caller-based routing, your customers are always connected with the right agent, who can fulfill their needs the most effectively.

When using CloudTalk, all customer calls ring for multiple or all agents at once. This shortens the response time and improves your customer support.

IVR

Be amazed by what you can do with over 40+ integration


call center in the cloud

CloudTalk is 100% cloud-based

You will no longer need to troubleshoot virtual server issues, shutdowns on updates, or choose from hardwares.

Of course, we can provide CloudTalk on your own infrastructure as well, if necessary


capterra review Bela B.

Have a question you need to be answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

How does a free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Yes. With CloudTalk, there are no strings attached. Your plan can be upgraded or downgraded anytime you need.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.

Do you provide discounts for new customers?

Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.