Dialpad vs Google Voice

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Dialpad vs Google Voice and How They Compare to CloudTalk

8 companies

Property

Annual price overview
(per user/per month)

Integrations

Open API

Extensions

Click to Call

Call recording

Local numbers

Smart dialer

Mobile application

Customer support options

Cloudtalk

$25 – $50

35+ integrations

CRM integrations include industry leaders like HubSpot, Zapier or Intercom.

Up to 8-digit extensions with site codes from a Premium plan.

Yes, from a starter pack.

Available in all plans.

1 local number free for each plan.

Yes, also offers predictive and power dialers.

Customer support available 24/7.

Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Pinned

Dialpad

$15 – $25

Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan.

Standard offers G Suite and Office 365 integrations.

Does not mention this feature.

Only supports extensions on its Enterprise package.

Available in all plans.

1 local number free for each plan.

Does not mention this feature.

Standard plan offers 24/5 chat and web help.

Pro and Enterprise customers receive 24/7 coverage and phone support.

Google Voice

$10 – $30

Integrates with all Google Workspace products but doesn’t currently integrate with external providers e.g. CMS systems.

Does not mention this feature.

Does not offer extensions.

Supported by the Google Search technology.

Available in all plans.

Available as an add-on.

Does not mention this feature.

Google Voice Help support services with FAQ pages. You can also get help from the Google Voice Community

Discuss the detailed comparison and choose your winner.

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Dialpad vs Google Voice

Pricing: Which Service
Fits Your Budget?

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3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly.

3 plans, ranging in price from $10 to $30 per user/month paid monthly. There is no annual plan available.

From a purely monetary view, Google Voice is the clear winner. The recurring membership costs and the per-minute call rates are lower than in the case of the Dialpad software.

Result

Features: Which Phone System
Powers Your Team Better?

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Comes with 25+ features and 40+ integrations. Call transfer, voicemail, or voicemail transcription are some of the features Dialpad offers.

Offers less than 20 features. The software is designed with the individual or small team in mind and the focus is on enabling reliable phone calls. The solution only integrates with other Google Workspace products.

When it comes to features, the clear winner is Dialpad. Individuals looking for a telephony solution might not need a wide range of tools. Yet for businesses, Dialpad is a significantly better fit.

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

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Achieved ratings of 4.4 out of 5 with 1,160 total reviews on G2, while Capterra reached 4.3 out of 5 with 427 reviews.

Users found Dialpad easy to set up, use, and optimize. The pleasant UI and user-friendliness are also a plus.

Scored 4.5 / 5 on Capterra (230 reviews) and 4.2 / 5 on G2 (98 reviews).

Users love the call quality and the fact that they can easily obtain new phone numbers from any country. But, many users don’t always get alerts of incoming calls, or the call is not labeled. Many users were dissatisfied with the lack of customer support.

According to customer reviews, most users prefer Dialpad when it comes to ease of use and call quality. Businesses that need to make and receive a large number of calls also need regular access to easily accessible customer support, which Google Voice doesn’t provide.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk Compares to Dialpad and Google Voice

While Dialpad offers 25 features and Google Voice less than 20, we have you covered with 100 advanced tools to serve and support all business needs.

CloudTalk provides you with advanced calling features compared to the basic Google Voice calling. With tools like ACD, IVR, call recording, and skill-based routing, you can automate a large portion of your calling process, saving time and resources.

Compared to Dialpad, CloudTalk is a winner in terms of advanced analytics. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.

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Pricing: Transparent memberships for businesses of any size

CloudTalk may be on the pricier side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

Using our Call Notes and Tags makes your reps better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround