Dialpad
3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly.
Google Voice
3 plans, ranging in price from $10 to $30 per user/month paid monthly. There is no annual plan available.
Pricing winner:
Google Voice
From a purely monetary view, Google Voice is the clear winner. The recurring membership costs and the per-minute call rates are lower than in the case of the Dialpad software.
Dialpad
Comes with 25+ features and 40+ integrations. Call transfer, voicemail, or voicemail transcription are some of the features Dialpad offers.
Google Voice
Offers less than 20 features. The software is designed with the individual or small team in mind and the focus is on enabling reliable phone calls. The solution only integrates with other Google Workspace products.
Features winner:
Dialpad
When it comes to features, the clear winner is Dialpad. Individuals looking for a telephony solution might not need a wide range of tools. Yet for businesses, Dialpad is a significantly better fit.
Dialpad
Achieved ratings of 4.4 out of 5 with 1,160 total reviews on G2, while Capterra reached 4.3 out of 5 with 427 reviews.
Users found Dialpad easy to set up, use, and optimize. The pleasant UI and user-friendliness are also a plus.
Google Voice
Scored 4.5 / 5 on Capterra (230 reviews) and 4.2 / 5 on G2 (98 reviews).
Users love the call quality and the fact that they can easily obtain new phone numbers from any country. But, many users don’t always get alerts of incoming calls, or the call is not labeled. Many users were dissatisfied with the lack of customer support.
Customer Satisfaction winner: Dialpad
According to customer reviews, most users prefer Dialpad when it comes to ease of use and call quality. Businesses that need to make and receive a large number of calls also need regular access to easily accessible customer support, which Google Voice doesn’t provide.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to Dialpad and Google Voice
While Dialpad offers 25 features and Google Voice less than 20, we have you covered with 70 advanced tools to serve and support all business needs.
CloudTalk provides you with advanced calling features compared to the basic Google Voice calling. With tools like ACD, IVR, call recording, and skill-based routing, you can automate a large portion of your calling process, saving time and resources.
Compared to Dialpad, CloudTalk is a winner in terms of advanced analytics. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.
Pricing: Transparent Memberships for Businesses of Any Size
CloudTalk may be on the pricier side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
Using our Call Notes and Tags makes your reps better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Support & Sales
Inbound
Outbound
Business system
Remote teams
E-commerce
IT
Financial Services
Health Care
Travel & Hospitality
Enterprise
Medium & Large
Small
HubSpot
Zendesk
Pipedrive
Salesloft
