Les 9 meilleurs fournisseurs VoIP pour le Mexique en 2026 (testés et comparés)
En résumé : les meilleurs fournisseurs VoIP pour le Mexique
J'ai évalué les fournisseurs VoIP pour le Mexique en m'appuyant sur nos notes d'accords au Mexique, nos appels commerciaux, les pages de tarifs et centres d'aide de chaque éditeur, ainsi que les avis G2. Voici les 9 meilleurs :
- 01Idéal pour les équipes appelant le Mexique, les États-Unis et le Canada depuis une plateforme unique
- 02Aircall :Idéal pour les petites équipes utilisant déjà Aircall dans d'autres pays
- 03Idéal pour les entreprises recherchant une suite complète d'appels, vidéo et messagerie
- 04Dialpad :Idéal pour les équipes souhaitant des fonctionnalités d'IA pour les appels et réunions
- 05Idéal pour les équipes qui paient déjà pour Zoom
- 06JustCall :Idéal pour les équipes commerciales de PME axées sur la prospection téléphonique
- 07Twilio :Idéal pour les développeurs créant leur propre système d'appels
- 08Zadarma :Idéal pour obtenir des numéros virtuels économiques et payer à la consommation
- 098x8 :Idéal pour les équipes internationales souhaitant des appels illimités vers le Mexique
1. Lorsque des équipes nous sollicitent pour une solution VoIP professionnelle au Mexique, la demande la plus fréquente est simple : un numéro mexicain auquel les clients répondent vraiment. Juste après vient la possibilité de passer des appels au Mexique, aux États-Unis et au Canada dans un même forfait.
2. Les problèmes sont toujours les mêmes. Les clients mexicains ignorent les appels provenant de numéros étrangers, et les équipes basées au Mexique voient leurs appels vers les États-Unis signalés comme spam.
3. L'obtention de numéros mexicains nécessite des démarches administratives imprévues, et certaines équipes se retrouvent avec un fournisseur différent dans chaque pays, sans enregistrements ni journaux d'appels centralisés.
Voici comment ces 9 fournisseurs gèrent tout cela, côte à côte.
Fournisseurs VoIP pour le Mexique : tableau comparatif
Ce tableau compare les 9 fournisseurs VoIP pour le Mexique sur les numéros mexicains, les coûts d'appel, les intégrations CRM et les prix. CloudTalk figure en premier ; cliquez sur un nom pour lire son avis.
| Fournisseur | Idéal pour | Types de numéros mexicains | Appels au Mexique | Appels USA et Canada | Intégrations CRM | À partir de* | Note G2 |
|---|---|---|---|---|---|---|---|
| 1. CloudTalk | Mexique, USA et Canada sur une seule plateforme | Locaux, gratuits | 1 000 min (Essential), illimité (Expert) | Illimité | HubSpot, Salesforce, Pipedrive, Zoho + 100+ | €25 | 4.4/5 |
| 2. Aircall | Petites équipes utilisant déjà Aircall | Locaux, gratuits (limité) | 1 000 min (Essentials), illimité (Professional) | Sur devis pour le Mexique ; illimité pour les comptes US | HubSpot, Salesforce, Pipedrive, Zoho | €30 (3 licences min.) | 4.4/5 |
| 3. RingCentral | Acheteurs de suites UCaaS | Locaux, gratuits (option) | À la minute | Illimité | Salesforce, HubSpot + 600 (Advanced) | €20 | 4.2/5 |
| 4. Dialpad | IA intégrée aux appels et réunions | Locaux, gratuits | Crédits d'appel ou option | Illimité | HubSpot, Salesforce, Zoho (Pro) | €15 | 4.4/5 |
| 5. Zoom Phone | Équipes utilisant déjà Zoom | Locaux ; gratuits et virtuels en entrant seulement | À la consommation ou Global Select | Illimité sur forfaits US & CA | HubSpot, Salesforce | €10 (Metered) | 4.6/5 |
| 6. JustCall | Prospection commerciale pour PME | Locaux, gratuits | Paiement à la consommation sur crédits | Inclus dans le pack US/Canada | HubSpot, Salesforce, Pipedrive, Zoho | €29 (2 utilisateurs min.) | 4.3/5 |
| 7. Twilio | Développeurs | Locaux, mobiles, gratuits | €0.0160/min fixe | €0.0140/min | À développer via API | Paiement à la consommation | 4.1/5 |
| 8. Zadarma | Numéros et minutes économiques | Locaux (44 villes), mobiles, gratuits | 2 000 min Amériques (Office Amériques) | Inclus dans le forfait Amériques | HubSpot, Salesforce, Zoho, Pipedrive | EUR 18 par compte | 4.6/5 |
| 9. 8x8 | Équipes multi-pays | Locaux, gratuits | Illimité dès X3 (usage raisonnable) | Illimité dès X2 (usage raisonnable) | Salesforce, HubSpot, Zoho, Pipedrive | Sur devis uniquement | 4.2/5 |
Qu'est-ce que la VoIP au Mexique ?
La VoIP au Mexique désigne la téléphonie d'entreprise via Internet utilisant des numéros mexicains. Une équipe située n'importe où dans le monde peut passer et recevoir des appels comme une entreprise locale mexicaine, avec routage d'appels, enregistrement et intégration CRM inclus, sans louer de lignes fixes auprès d'un opérateur local.
Pour une entreprise, cela implique deux choses :
- 01Vos clients au Mexique voient un numéro local ou gratuit qu'ils reconnaissent,
- 02Et votre équipe répond depuis une application sur ordinateur ou smartphone, peu importe où elle se trouve.
Comment fonctionne un numéro virtuel mexicain ?
Un numéro virtuel mexicain est hébergé chez votre fournisseur VoIP, et non sur une carte SIM ou une ligne en cuivre. Lorsqu'un client le compose, le fournisseur achemine l'appel via Internet vers la personne désignée :
- Une application de bureau
- Une application mobile
- Ou un téléphone fixe, dans n'importe quel pays
Cela fonctionne également dans l'autre sens. Lorsque votre conseiller passe un appel, le client voit s'afficher le numéro mexicain au lieu d'un numéro étranger.
Quels types de numéros de téléphone mexicains pouvez-vous obtenir ?
La plupart des fournisseurs proposent trois types de numéros mexicains, chacun répondant à un besoin précis :
| Type de numéro | Usage principal | À savoir |
|---|---|---|
| Local (géographique) | Afficher une présence locale dans une ville comme Mexico (55), Guadalajara (33) ou Monterrey (81) | Certaines options nécessitent des justificatifs d'immatriculation et une adresse dans la même ville |
| Numéro gratuit (800) | Un numéro vert mexicain pour le support client et les campagnes, sans frais pour les appelants | Généralement joignable uniquement depuis le Mexique ; vous payez les minutes entrantes |
| Mobile | Appels et SMS de personne à personne | Les opérateurs bloquent le trafic automatisé, ils ne conviennent donc pas aux composeurs automatiques |
Les documents requis dépendent du type de numéro et du fournisseur.
1. Le numéro local recommandé pour un identifiant d'appelant garanti nécessite votre attestation fiscale SAT (Constancia de Situación Fiscal) et un justificatif de domicile dans la même ville.
2. Les numéros gratuits ne demandent aucun justificatif, selon notre guide des exigences relatives aux numéros.
Comment j'ai sélectionné les meilleurs fournisseurs VoIP pour le Mexique
J'ai analysé nos comptes-rendus de ventes et réécouté des appels enregistrés avec des équipes vendant au Mexique ou appelant depuis ce pays. J'ai ensuite vérifié les tarifs, centres d'aide et notes G2 de chaque fournisseur. Sur cette base, j'ai évalué chaque service selon les six critères essentiels suivis par ces acheteurs :
- Numéros mexicains :Quels types sont disponibles et quels justificatifs sont requis
- Coûts d'appel :Au Mexique et vers les États-Unis et le Canada
- Taux de réponse :Identifiant d'appelant local et gestion du spam
- Intégration CRM :Connexions natives ou API pour les CRM locaux
- Portabilité :Possibilité de conserver vos numéros mexicains existants
- Support client :Horaires d'ouverture et langues proposées
Les 9 meilleurs fournisseurs VoIP pour le Mexique en 2026
Cette sélection s'adresse aux équipes vendant au Mexique depuis l'étranger, aux entreprises basées au Mexique qui appellent les États-Unis et le Canada, et aux sociétés qui se développent en Amérique latine.
Chaque fournisseur est évalué selon les mêmes critères :
- Fonctionnalités pour le Mexique
- Limites
- Pertinence
- Prix
- Avis des utilisateurs
1. CloudTalk : la meilleure solution VoIP tout-en-un pour appeler le Mexique, les États-Unis et le Canada
Qu'est-ce que CloudTalk ?
CloudTalk est un système téléphonique cloud pour les équipes commerciales et de support. Il propose des numéros locaux dans plus de 160 pays, dont le Mexique, et dispose d'un bureau à Mexico. Votre équipe peut passer et recevoir des appels comme une entreprise locale mexicaine, tout en profitant du routage, de l'enregistrement, de l'analytique et de la synchronisation CRM au même endroit.
Quelles sont les fonctionnalités VoIP clés de CloudTalk pour le Mexique ?
- Numéros mexicains locaux et gratuits :Numéros locaux pour des villes comme Mexico (55), Guadalajara (33) et Monterrey (81), ainsi que des numéros vert 800, afin que vos clients voient un numéro familier.
- Le Mexique inclus dans votre forfait :L'offre Essential inclut 1 000 minutes d'appels sortants vers le Mexique par utilisateur et par mois, et l'offre Expert propose les appels illimités vers le Mexique (usage raisonnable), les deux incluant les appels illimités vers les États-Unis et le Canada. Votre budget reste sous contrôle.
- Un numéro sortant mexicain sélectionné automatiquement :La fonctionnalité de numéro sortant automatique affiche le numéro correspondant au pays de chaque client. Ainsi, un appel vers Monterrey est émis depuis un numéro mexicain.
- Un routage sur mesure :SVI, horaires d'ouverture et routage par équipe via le Call Flow Designer, avec des applications ordinateur et mobile pour vos agents partout dans le monde.
- Appels sortants automatisés :Le Power Dialer et le Parallel Dialer basés sur l'IA passent des appels avec vos numéros mexicains pour que vos commerciaux passent leur temps à échanger plutôt qu'à composer.
- CRM et API :HubSpot, Salesforce, Pipedrive, Zoho et plus de 100 autres intégrations, ainsi qu'une API et des webhooks pour les CRM sans connexion native.
- Agents vocaux IA :Des agents virtuels capables de traiter les appels dans plus de 70 langues, dont l'espagnol, en dehors des heures d'ouverture ou en cas de fort volume.
Quels sont les points faibles de CloudTalk ?
- Minutes vers le Mexique disponibles dès le forfait Essential :Le forfait Starter inclut les appels illimités vers les États-Unis et le Canada, mais pas de minutes vers le Mexique. Les appels illimités vers le Mexique nécessitent le forfait Expert, soumis à un minimum de 3 licences.
- Justificatifs requis pour certains numéros :Le numéro fixe mexicain recommandé par CloudTalk pour garantir l'affichage de l'identifiant nécessite votre certificat de situation fiscale SAT et un justificatif de domicile dans la même ville. La portabilité exige une autorisation signée et une procuration, ce qui peut ralentir le déploiement.
- Configuration requise pour les CRM locaux :Les CRM populaires au Mexique qui n'ont pas d'intégration native doivent se connecter via l'API ou Zapier, et les intégrations ne sont disponibles qu'à partir du forfait Essential.
À qui s'adresse CloudTalk ?
Les équipes commerciales et de support de 2 à 30 utilisateurs qui vendent au Mexique depuis l'étranger, les entreprises mexicaines qui appellent les États-Unis et le Canada, et les sociétés qui se développent progressivement en Amérique latine.
Les mêmes forfaits incluent :
- Le Brésil
- La Colombie
- Le Pérou
Cela permet de s'implanter sur un nouveau marché latino-américain sans changer de fournisseur.
How Much Does CloudTalk Cost for Mexico?
- CloudTalk pricing starts at:$25 per user per month billed annually ($34 monthly). VoIP calls to Mexico are included from Essential, at $29 per user per month billed annually.
- Mexican local numbers cost:$6 per month and toll-free numbers $15 per month, with no activation fee, according to CloudTalk's local number and toll-free number price lists.
- Inbound calls:Are free, except on toll-free numbers ($0.22 per minute).
| Plan | Price per month | Mexico calling | Numbers | Key inclusions |
|---|---|---|---|---|
| Starter | $25 annual / $34 monthly | Pay as you go; unlimited US and Canada | Local $6/mo, toll-free $15/mo | IVR, call recording, business hours, Call Flow Designer |
| Essential | $29 annual / $39 monthly | 1,000 outbound min + unlimited US and Canada | Local $6/mo, toll-free $15/mo | Everything in Starter, CRM integrations, API, webhooks |
| Expert | $49 annual / $69 monthly (3 licenses min.) | Unlimited (fair use) + unlimited US and Canada | Local $6/mo, toll-free $15/mo | Everything in Essential, Power Dialer, Salesforce Ecosystem |
| Custom | Tailored (25+ seats) | Tailored | Tailored | Custom pricing and onboarding |
Purchasable add-ons:
- Power Dialer: $15 per user per month
- Parallel Dialer: $39 per user per month
- AI Voice Agents: from $99 per month for 200 minutes
- AI Conversation Intelligence: $9 per user per month
Flexible Pricing Plans to Scale with You
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What Do Customers Say About CloudTalk on G2 and Reddit?
Here's CloudTalk's G2 rating, plus the pros and cons that matter most for Mexico.
What Is CloudTalk's G2 Rating?
CloudTalk is currently rated 4.4/5 on G2 based on 1960+ reviews.
CloudTalk Pros and Cons From G2 and Reddit
| Pros | Cons |
|---|---|
| Mexican local and toll-free numbers in the same account as US numbers | No Mexico minutes on Starter; unlimited Mexico calling needs Expert |
| Mexico minutes plus unlimited US and Canada calling on one plan | Integrations and the API start on Essential |
| Power and Parallel dialing with a Mexican caller ID | Some Mexican numbers need SAT and address documents |
2. Aircall: Best for Small Teams Already on Aircall Elsewhere
What Is Aircall?
Aircall is a cloud phone system for sales and support teams, sold per license with a 3-license minimum. It runs a Mexican Spanish site with local numbers for more than 50 Mexican cities.
What Are Aircall's Key VoIP Features for Mexico?
- Mexican local numbers:City numbers from Mexico City (55), Guadalajara (33) and Monterrey (81) to Mérida (999), plus toll-free numbers in limited stock.
- Calling within Mexico:Aircall's Mexican pricing page includes 1,000 domestic outbound minutes per user on Essentials and unlimited on Professional.
- Routing:IVR, business hours and call routing on every plan, with smart routing and queue callback on Professional.
- CRM:HubSpot, Salesforce, Pipedrive and Zoho CRM among 250+ integrations, plus a public API.
- Outbound:A Power Dialer on Professional for sales teams working call lists.
What Is Aircall Missing?
- No self-service Mexican numbers:You request them from Aircall Support, and local numbers need a Mexican address that matches the area code.
- Cross-border calls are quoted:Calls between Mexico and the US or Canada are "contact us for rates" below Enterprise, which needs 25 licenses.
- Three seats minimum:A 1 or 2 person team still pays for 3 licenses, and the Power Dialer and Salesforce need Professional.
Who Is Aircall Best For?
Teams of 3 or more already using Aircall in another country that want to add a Mexico office on the same account.
- Buyers who moved off Aircall told us they wanted easier access to Mexican numbers and a lower total price once they added dialer and AI features.
How Much Does Aircall Cost for Mexico?
Aircall pricing starts at $30 per license per month billed annually, with a 3-license minimum. Every plan includes one local or toll-free number, and extra numbers cost $6 per month each.
| Plan | Price per month | Mexico calling | Numbers | Key inclusions |
|---|---|---|---|---|
| Essentials | $30 annual (3 licenses min.) | 1,000 domestic outbound min (Mexico account) | 1 included, extra $6/mo | IVR, business hours, HubSpot, Pipedrive, Zoho |
| Professional | $50 annual (3 licenses min.) | Unlimited domestic outbound | 1 included, extra $6/mo | Power Dialer, Salesforce, smart routing |
| Enterprise | Custom (25 licenses min.) | Unlimited international | Custom | Advanced support and onboarding |
What Do Customers Say About Aircall on G2 and Reddit?
Here's Aircall's G2 rating, plus the pros and cons that matter most for Mexico.
What Is Aircall's G2 Rating?
Aircall is currently rated 4.4/5 on G2 based on 1687+ reviews.
Aircall Pros and Cons From G2 and Reddit
| Pros | Cons |
|---|---|
| Local numbers for more than 50 Mexican cities | Mexican numbers go through Support and need a matching local address |
| Domestic Mexico minutes bundled on every plan | Mexico to US and Canada calls are quote-only below Enterprise |
| HubSpot, Salesforce, Pipedrive and Zoho integrations | 3-license minimum; Power Dialer needs Professional |
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3. RingCentral: Best for Companies Standardized on a UCaaS Suite
What Is RingCentral?
RingCentral RingEX is a cloud business phone system that combines calling, SMS, team messaging and video in one app, from $20 per user per month billed annually. Mexico is covered through its global add-ons rather than the base plan.
What Are RingCentral's Key VoIP Features for Mexico?
- Mexican numbers as an add-on:Local and toll-free international numbers for Mexico, or full local service for a Mexico-based team through Global RingEX.
- US and Canada calling:Unlimited US and Canada calls on every RingEX plan.
- One app for everything:Calls, video meetings and team chat, with the apps available in Latin American Spanish.
- Integrations:600+ pre-built integrations, including Salesforce and HubSpot, from the Advanced plan, plus open APIs.
What Is RingCentral Missing?
- Mexico calls cost extra:Unlimited calling covers only the US and Canada; calls to Mexico are billed per minute from RingCentral's international rate table.
- Mexico-based teams go through sales:A RingCentral community manager said in 2025 that adding Mexican lines to a North American account isn't self-service and runs through your account team.
- No dialer in RingEX:Power and predictive dialing sit in RingCX, a separate contact center product from $65 per user.
Who Is RingCentral Best For?
Mid-size companies already standardized on RingCentral for video and messaging that need a Mexico presence with account-team support.
- A team that replaced RingCentral told us it wanted easier Mexico and international numbers, stronger outbound dialing and a tighter HubSpot integration.
How Much Does RingCentral Cost for Mexico?
RingCentral pricing starts at $20 per user per month billed annually ($30 monthly). Additional international numbers cost from $5.99 per user per month, and international toll-free numbers $14.99 per month plus a $25 one-time fee.
| Plan | Price per month | Mexico calling | Numbers | Key inclusions |
|---|---|---|---|---|
| Core | $20 annual / $30 monthly | Per minute; unlimited US and Canada | International from $5.99/mo | Unlimited US and Canada calling, recording, SMS |
| Advanced | $25 annual / $35 monthly | Per minute; unlimited US and Canada | International from $5.99/mo | CRM integrations, multi-site |
| Ultra | $35 annual / $45 monthly | Per minute; unlimited US and Canada | International from $5.99/mo | Analytics, unlimited storage |
What Do Customers Say About RingCentral on G2 and Reddit?
Here's RingCentral's G2 rating, plus the pros and cons that matter most for Mexico.
What Is RingCentral's G2 Rating?
RingCentral is currently rated 4.2/5 on G2 based on 248+ reviews.
RingCentral Pros and Cons From G2 and Reddit
| Pros | Cons |
|---|---|
| Mexico covered for local, toll-free and full local service | Calls to Mexico billed per minute |
| Calls, video and chat in one app, in Latin American Spanish | Mexican lines for a North American account go through the account team |
| 600+ integrations and open APIs | No dialer in RingEX; CRM integrations start on Advanced |
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4. Dialpad: Best for Teams That Want AI Features Across Calls and Meetings
What Is Dialpad?
Dialpad is an AI-powered communications platform with calls, meetings and messaging in one app, sold as Connect for business phone. Mexico is on its coverage list for local presence.
What Are Dialpad's Key VoIP Features for Mexico?
- Mexican numbers:Geographic and toll-free Mexican numbers, with porting for both.
- US and Canada calling:Unlimited calls within your billing country and to the US and Canada on Connect.
- AI in Spanish:Real-time transcripts and call summaries, with Spanish (Mexico) IVR and voicemail prompts.
- Routing:Multi-level auto attendant with separate rules for business hours, after hours and holidays.
- CRM:HubSpot, Salesforce and Zoho CRM integrations on the Pro plan.
What Is Dialpad Missing?
- Mexico calls use credit:For a US or Canada account, calls to Mexico draw on prepaid call credit or a Global Unlimited add-on whose price isn't published.
- No Mexican mobile numbers:Mobile numbers aren't available for Mexico.
- No dialer in Connect:The power dialer sits in Dialpad's Support product, from $89 per user per month.
Who Is Dialpad Best For?
Teams of any size that run calls and meetings in one app and want AI transcripts and summaries on every call, with occasional calls to Mexico.
How Much Does Dialpad Cost for Mexico?
Dialpad pricing starts at $15 per user per month on Connect Standard. Pro, at $25, adds CRM integrations, extra and international numbers, and 24/7 support. Calls to Mexico from a US or Canada account are billed per minute from call credit.
| Plan | Price per month | Mexico calling | Numbers | Key inclusions |
|---|---|---|---|---|
| Standard | $15 | Call credit (US/Canada account) | 1 local number per user | AI transcripts and summaries |
| Pro | $25 | Call credit or Global Unlimited add-on | Extra and international numbers | CRM integrations, 24/7 support |
| Enterprise | Contact sales | Custom | Custom | SSO, unlimited office locations |
What Do Customers Say About Dialpad on G2 and Reddit?
Here's Dialpad's G2 rating, plus the pros and cons that matter most for Mexico.
What Is Dialpad's G2 Rating?
Dialpad is currently rated 4.4/5 on G2 based on 4258+ reviews.
Dialpad Pros and Cons From G2 and Reddit
| Pros | Cons |
|---|---|
| Mexican geographic and toll-free numbers | Calls to Mexico draw on call credit for US accounts |
| AI transcripts and Spanish (Mexico) prompts | No Mexican mobile numbers |
| Low entry price with US and Canada calls included | No power dialer in Connect |
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5. Zoom Phone: Best for Teams Already Paying for Zoom
What Is Zoom Phone?
Zoom Phone is Zoom's cloud phone system, with calling, SMS, recording, auto receptionists and call queues, sold alone or bundled with Zoom Workplace. Zoom publishes Mexico number requirements and supports Mexican numbers.
What Are Zoom Phone's Key VoIP Features for Mexico?
- Mexican numbers:Geographic numbers for inbound and outbound calls, plus toll-free and virtual numbers for inbound calls.
- One admin portal:Phone, meetings and chat managed together, which suits teams already on Zoom.
- Routing:Auto receptionists, IVR, call queues and business, holiday and break hours on all plans.
- CRM:Native HubSpot and Salesforce apps with click-to-call and call logging, plus a Phone API.
What Is Zoom Phone Missing?
- Address rules:Geographic Mexican numbers need an address in Mexico matching the area code, plus proof of address no older than 3 months.
- No Mexico unlimited plan:Regional unlimited plans cover the US and Canada, the UK and Ireland, and Australia and New Zealand, so Mexico calls are metered or on Global Select.
- Limited dialing for Mexico:Zoom's Auto Dialer add-on lists no Mexico option, and Zoho CRM and Pipedrive integrations aren't published.
Who Is Zoom Phone Best For?
Teams already paying for Zoom Workplace that want phone service in the same portal and mostly take inbound calls in Mexico.
How Much Does Zoom Phone Cost for Mexico?
Zoom Phone pricing starts at $10 per user per month on the Metered plan, with outbound calls billed per minute. US & CA Unlimited costs $16 per user per month billed annually ($18 monthly), and Global Select starts at $20.
| Plan | Price per month | Mexico calling | Numbers | Key inclusions |
|---|---|---|---|---|
| Metered | From $10 | Per minute | 1 number per license | Auto receptionist, call queues |
| US & CA Unlimited | $16 annual / $18 monthly | Metered international | 1 number per license | Unlimited US and Canada calling |
| Global Select | From $20 | Unlimited domestic in a covered country | 1 local number | Calling in 40+ countries |
What Do Customers Say About Zoom Phone on G2 and Reddit?
Here's Zoom Phone's G2 rating, plus the pros and cons that matter most for Mexico.
What Is Zoom Phone's G2 Rating?
Zoom Phone is currently rated 4.6/5 on G2 based on 2691+ reviews.
Zoom Phone Pros and Cons From G2 and Reddit
| Pros | Cons |
|---|---|
| Published Mexico number requirements and lead times | Geographic numbers need a matching Mexican address |
| Phone, meetings and chat in one admin portal | Toll-free and virtual Mexican numbers are inbound only |
| Routing and business hours on all plans | No unlimited calling plan for Mexico |
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6. JustCall: Best for SMB Sales Teams Focused on Outbound
What Is JustCall?
JustCall is a cloud phone system and sales dialer for SMB sales and support teams, with a 2-seat minimum. It lists Mexican local and toll-free numbers in its help center.
What Are JustCall's Key VoIP Features for Mexico?
- Mexican numbers:Local numbers for voice, or voice and SMS, plus toll-free numbers for calling.
- Sales Dialer:A Power Dialer from Pro, with predictive and dynamic dialing on SalesPro.
- CRM:Native HubSpot, Salesforce, Pipedrive and Zoho CRM integrations, plus a REST API and webhooks from Team.
- Routing:IVR menus and business hours per number, built in Workflows.
- AI transcripts in Spanish:JustCall AI transcribes calls in Latin American Spanish from Team.
What Is JustCall Missing?
- Mexico calls come from credits:Plan bundles cover regions like the US and Canada, so calls to or from Mexico are paid from prepaid credit.
- Number paperwork and wait:Mexican numbers need business registration and proof of a local address, and voice plus SMS numbers take 2 to 3 weeks.
- No Mexico porting guide:JustCall's help center doesn't document porting Mexican numbers.
Who Is JustCall Best For?
SMB outbound sales teams of 2 to 30 reps that want a Power Dialer and native CRM integrations, and can budget Mexico minutes separately.
- A buyer who switched from JustCall told us they needed to dial Mexican leads with a power dialer and Mexican numbers on one plan.
How Much Does JustCall Cost for Mexico?
JustCall pricing starts at $29 per user per month billed annually ($39 monthly), with a 2-seat minimum. Most international numbers cost $6 to $10 per month, and calls to Mexico are billed per minute from credits.
| Plan | Price per month | Mexico calling | Numbers | Key inclusions |
|---|---|---|---|---|
| Team | $29 annual / $39 monthly | Pay as you go from credits | 2 included per account | IVR, 100+ integrations, API |
| Pro | $49 annual / $69 monthly | Pay as you go from credits | International $6 to $10/mo | Power Dialer, Salesforce CTI, queue callback |
| Pro Plus | $89 annual / $109 monthly | Pay as you go from credits | International $6 to $10/mo | Everything in Pro |
| SalesPro | Custom | Custom | Custom | Predictive and dynamic dialer |
What Do Customers Say About JustCall on G2 and Reddit?
Here's JustCall's G2 rating, plus the pros and cons that matter most for Mexico.
What Is JustCall's G2 Rating?
JustCall is currently rated 4.3/5 on G2 based on 2396+ reviews.
JustCall Pros and Cons From G2 and Reddit
| Pros | Cons |
|---|---|
| Mexican local and toll-free numbers with clear document rules | Calls to or from Mexico paid from credits |
| Native HubSpot, Salesforce, Pipedrive and Zoho integrations | Voice plus SMS Mexican numbers take 2 to 3 weeks |
| Power Dialer from Pro | Predictive dialing only on quote-based SalesPro |
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7. Twilio: Best for Developers Building Their Own Calling Setup
What Is Twilio?
Twilio is a communications API platform: you rent phone numbers, pay per minute and build your own calling app, IVR and routing with code or the Studio visual builder. Twilio Flex is its separate programmable contact center.
What Are Twilio's Key VoIP Features for Mexico?
- Mexican numbers:Local, mobile and toll-free Mexican numbers, with published prices and regulatory rules.
- Low published rates:Calls to Mexican landlines cost $0.0160 per minute and to Mexican mobiles $0.0473, with US and Canada calls at $0.0140.
- Full control:Build any routing, IVR or business-hours logic in TwiML or Studio, and connect it to any CRM through the API.
- Porting:Local and toll-free Mexican numbers can be ported, with documents in Spanish.
What Is Twilio Missing?
- Everything is a build:There's no ready-made phone app, dialer or native HubSpot, Pipedrive or Zoho integration; developers build them.
- Address and use limits:Local numbers need an address inside the number's area, texts from Mexican local numbers are limited to one-time passwords, and emergency calls aren't allowed.
- Support costs extra:Paid support plans start at $250 a month or 4% of spend.
Who Is Twilio Best For?
Teams with in-house developers that want to build their own calling product or contact center on per-minute pricing.
- A multi-country group we spoke with left a Twilio-based contact center its team found complex to run, and moved Mexico first.
How Much Does Twilio Cost for Mexico?
Twilio has no per-user plan for Programmable Voice: Mexican local numbers cost $6.25 per month, mobile $15 and toll-free $30, and every minute is billed separately. Twilio Flex starts at $35 per monthly active user plus usage.
| Plan | Price per month | Mexico calling | Numbers | Key inclusions |
|---|---|---|---|---|
| Programmable Voice | Pay as you go | $0.0160/min landline, $0.0473/min mobile | Local $6.25, mobile $15, toll-free $30/mo | APIs, Studio, recording $0.0025/min |
| Flex (user + usage) | $35 per active user | Usage billed separately | Billed separately | Agent desktop, TaskRouter routing |
| Flex (named user) | From $150 (contract) | Usage billed separately | Billed separately | Agent desktop, contract pricing |
What Do Customers Say About Twilio on G2 and Reddit?
Here's Twilio's G2 rating, plus the pros and cons that matter most for Mexico.
What Is Twilio's G2 Rating?
Twilio is currently rated 4.1/5 on G2 based on 544+ reviews.
Twilio Pros and Cons From G2 and Reddit
| Pros | Cons |
|---|---|
| Local, mobile and toll-free Mexican numbers with published prices | No ready-made app, dialer or native CRM connectors |
| Low per-minute rates to Mexico, the US and Canada | Local numbers need an address in the number's area |
| Full control over routing and integrations | Paid support plans on top of usage |
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8. Zadarma: Best for Low-Cost Virtual Numbers and Pay-as-You-Go Calling
What Is Zadarma?
Zadarma is a cloud telephony provider with a free cloud PBX, virtual numbers in many countries and low per-minute rates. It sells Mexican numbers in 44 cities and prices plans per account, not per user.
What Are Zadarma's Key VoIP Features for Mexico?
- Wide Mexican coverage:City numbers in 44 Mexican cities, plus mobile and 800 toll-free numbers, with no connection fee.
- Bundled Americas minutes:Office Americas includes 2,000 minutes to Mexico, the US and Canada for up to 10 users.
- Free cloud PBX:IVR, call queues, recording and an off-hours auto-responder on every plan.
- Free CRM integrations:HubSpot, Salesforce, Zoho and Pipedrive, plus an open API.
What Is Zadarma Missing?
- You can't pick your number:Mexican numbers are assigned at random, and each one carries 2 concurrent lines unless you pay for more.
- No dialer:There's no power, predictive or auto dialer for outbound teams.
- Documents and porting:City and 800 numbers need a company certificate or ID plus an address, and Mexico porting isn't documented.
Who Is Zadarma Best For?
Very small or budget-conscious teams that mainly need Mexican numbers and cheap minutes, not a sales dialer.
How Much Does Zadarma Cost for Mexico?
Zadarma pricing starts at EUR 0 on the Standard plan, with calls billed per minute. Office Americas costs EUR 18 per month paid yearly (EUR 22 monthly) for the whole account, and Mexico City, Guadalajara and Monterrey numbers cost from EUR 2 per month. Prices exclude VAT.
| Plan | Price per month | Mexico calling | Numbers | Key inclusions |
|---|---|---|---|---|
| Standard | EUR 0 per account | Pay as you go | From EUR 2/mo each | Free PBX, 5 users |
| Office Americas | EUR 18 yearly / EUR 22 monthly per account | 2,000 min to Mexico, US, Canada | 1 included | 10 users, IVR, recording |
| Corporation Americas | EUR 36 yearly / EUR 44 monthly per account | 4,000 min to Mexico, US, Canada | 2 included | 20 users, more IVR menus |
What Do Customers Say About Zadarma on G2 and Reddit?
Here's Zadarma's G2 rating, plus the pros and cons that matter most for Mexico.
What Is Zadarma's G2 Rating?
Zadarma is currently rated 4.6/5 on G2 based on 32+ reviews.
Zadarma Pros and Cons From G2 and Reddit
| Pros | Cons |
|---|---|
| Numbers in 44 Mexican cities, plus mobile and toll-free | Mexican numbers assigned at random |
| Low per-account pricing with bundled Americas minutes | No outbound dialer |
| Free PBX and free CRM integrations | No published Mexico porting process |
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9. 8x8: Best for Multi-Country Teams That Want Unlimited Calling to Mexico
What Is 8x8?
8x8 is a cloud communications platform with business phone, contact center and communications APIs, sold through custom quotes. Mexico is one of the 55+ countries where 8x8 replaces local phone lines.
What Are 8x8's Key VoIP Features for Mexico?
- Local phone service in Mexico:Local caller ID, local dialing without extra prefixes and access to emergency numbers, through local carrier interconnection.
- Unlimited calling to Mexico:X3 includes unlimited calling to 32 countries and X4 and above to 48, Mexico included, landlines and mobiles, subject to fair use.
- Mexican numbers:Geographic DID and toll-free numbers, part of 8x8's number coverage in 100+ countries.
- CRM:Integrations with Salesforce, HubSpot, Zoho, Pipedrive, Zendesk and Microsoft Dynamics.
- Porting:Mexico is on 8x8's porting list for geographic and non-geographic numbers.
What Is 8x8 Missing?
- No public pricing:Every plan is sold by quote, so you can't compare costs before a sales call.
- Mexico calling needs X3 or higher:The X1 and X2 calling lists don't include Mexico.
- Numbers go through sales:Local number licenses are country-specific, and extra Mexican numbers are ordered through your 8x8 account team.
Who Is 8x8 Best For?
Mid-size and larger companies with offices in several countries that want unlimited calling to Mexico and don't mind buying through a sales quote.
How Much Does 8x8 Cost for Mexico?
8x8 doesn't publish its prices: every plan is quote-based, and Mexico sits in the unlimited calling lists from X3 up. Our 8x8 pricing guide collects the figures buyers report.
| Plan | Price per month | Mexico calling | Numbers | Key inclusions |
|---|---|---|---|---|
| X2 | Quote | Not in the unlimited calling list | Country-specific number licenses | Unlimited calling in 14 countries, US and Canada included |
| X3 | Quote | Unlimited (32-country list) | Country-specific number licenses | Business phone, unlimited calling in 32 countries |
| X4 | Quote | Unlimited (48-country list) | Country-specific number licenses | Business phone, unlimited calling in 48 countries |
| X6 to X8 | Quote | Unlimited, pooled 4,000 min per user | Country-specific number licenses | Contact center |
What Do Customers Say About 8x8 on G2 and Reddit?
Here's 8x8's G2 rating, plus the pros and cons that matter most for Mexico.
What Is 8x8's G2 Rating?
8x8 is currently rated 4.2/5 on G2 based on 962+ reviews.
8x8 Pros and Cons From G2 and Reddit
| Pros | Cons |
|---|---|
| Full local phone service in Mexico, with local caller ID | No public pricing; every plan is quoted |
| Unlimited calling to Mexican landlines and mobiles from X3 | X1 and X2 don't include unlimited Mexico calling |
| Salesforce, HubSpot, Zoho and Pipedrive integrations | Extra Mexican numbers are ordered through sales |
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Why Do Businesses Use VoIP for Mexico?
La présence locale au Mexique revient plus souvent que tout le reste.
Mexican local presence came up more than any other.
- 01Calls get answered:Mexican customers are more likely to pick up a number with a Mexican area code than a foreign one.
- 02One bill for three countries:Mexico, US and Canada calling sit on one plan, instead of a carrier contract per country.
- 03The team works from anywhere:Agents in Mexico, the US or Europe use the same numbers from an app, with no office lines to install.
- 04Every call is on record:Recordings and call logs land in the CRM, so managers can coach and nothing depends on a rep's notes.
- 05The next country is a setting:Adding Colombia or Peru means buying a number, not signing with another provider.
How Do You Choose a VoIP Provider for Mexico?
Voici les points vérifiés par nos clients avant de signer.
These are the checks buyers ran before they signed.
Can You Get Mexican Numbers, and Which Types?
Confirm the provider sells Mexican numbers today, in the cities you need, as local, toll-free or both.
What Does Calling Within and Into Mexico Cost?
Check whether calls within Mexico are included minutes or charged per minute, and whether calls to Mexican mobiles cost more than calls to landlines. If your team also calls the US and Canada, find out if that's unlimited, capped or billed separately.
Will Your Calls Get Answered?
Ask how the provider sets your caller ID. A Mexican number on calls to Mexico helps, and a US number on calls to the US matters just as much for Mexico-based teams. Then ask what it does about spam labels: number registration, reputation monitoring, or spreading calls across several numbers.
Does It Connect to Your CRM?
Check for a native integration with your CRM, and which plan it needs. Many CRMs popular in Mexico have no native connection with international providers, so ask whether the provider offers an API, webhooks or a Zapier app, and who builds the sync.
Can You Keep Your Existing Numbers?
Ask whether the provider ports Mexican numbers from your locality, and whether it ports numbers for companies registered outside Mexico. Mobile numbers often can't be ported to VoIP at all.
Is Support Available in Spanish and in Your Hours?
Ask which languages support covers, during which hours in Mexico's time zone, and over which channels.
How Much Does VoIP Cost for Mexico?
Les fournisseurs combinent généralement quatre modèles tarifaires :
Providers mix four pricing models:
- Per-user plans with included minutes:A monthly price per agent that covers calls to set countries.
- Pay as you go:A rate per minute, which suits low or uneven volume.
- Per-number fees:A monthly price for each local or toll-free number.
- Add-ons:Dialers, AI voice agents, branded caller ID or spam remediation.
For a quick estimate, use:
| Users × Plan price + Numbers × Number fee + Minutes outside the included country × Per-minute rate |
A 5-person team on CloudTalk Essential with one Mexican local number would pay 5 × $29 + $6 per month billed annually, with 1,000 outbound Mexico minutes per user and unlimited US and Canada calling included.
How Do You Get a Mexican Virtual Number?
Here's how to get a Mexican phone number for your business, from choosing a new Mexico phone number for business calls to porting one you already have:
- 01Pick the number type and area:Local for a city, toll-free for nationwide inbound, and the area codes your customers know.
- 02Prepare your documents:Usually, business registration, such as the SAT Constancia de Situación Fiscal, and proof of address for local numbers.
- 03Choose new or ported:To port a Mexican number, you'll need a letter of authorization signed by your legal representative, with the company name and address matching your current carrier's records, plus a recent invoice.
- 04Set up routing:Business hours, an IVR menu if you need one, and which team gets each call.
- 05Test calls:Call in from a Mexican landline and mobile, and call out to check the caller ID customers see.
- 06Go live:Update the number on your website, ads, and email signatures.
Teams that couldn't get a legal signature quickly often bought new Mexican numbers first and ported later.
Porting requests start in the Dashboard under Numbers > Port existing number, following its Mexico porting guide.
Which VoIP Setup Fits Your Business?
The right setup depends on where your team sits and who it calls. These are the four situations we see most on Mexico deals.
Companies Selling Into Mexico From Abroad
Get Mexican local numbers in the cities you sell to, and make Mexico your plan's included country so calls to customers don't run up per-minute charges.
Mexican Teams Calling the US and Canada
For VoIP from Mexico to the US, give reps US numbers for US prospects so the caller ID looks local on both sides of the border.
Teams Expanding Across Latin America
Keep every country in one account, with numbers per country and one set of reports. Use included minutes for your main market and pay as you go for low-volume countries.
Outbound Sales and Contact Centers in Mexico
Use power or parallel dialing with a Mexican caller ID, record every call, and let an AI voice agent take repetitive calls such as reminders. Before you dial consumers, check numbers against Profeco's REPEP do-not-call registry. This isn't legal advice.
Get Your Mexican Numbers Live Without the Guesswork
Decide which number types you need, check the documents for each one, and test real calls before you roll out. Calling your own customers during a trial shows whether they pick up and whether every call reaches your CRM.
Frequently Asked Questions
CloudTalk is the best VoIP provider for most teams calling Mexico, the US and Canada from one platform. Aircall suits small teams already on it, RingCentral companies on a UCaaS suite, and JustCall outbound SMB sales teams. Twilio fits developers. See the comparison table for all 9.
Usually, yes. Many providers sell Mexican numbers to foreign companies, but some number types need Mexican business registration and a local address. Ask for the document list per number type before you plan the rollout. CloudTalk's Mexico number page lists its options.
Expect a per-user plan, a monthly fee per number and per-minute charges outside the plan. CloudTalk starts at $25 per user per month billed annually, and Essential, at $29, includes 1,000 outbound Mexico minutes. See the cost section for an estimate.
Yes, with most providers in this list. CloudTalk Essential and Expert include Mexico minutes plus unlimited US and Canada calling on the same plan, so one account covers all three countries. See the buying checks for what to compare.
Usually, if it's a landline or VoIP number. Porting needs an authorization signed by your legal representative, with company details matching your current carrier, plus a recent invoice. If that stalls, new numbers are faster. Read the Mexico porting guide.
Yes. Many providers sell Mexican 800 numbers. The caller pays nothing and you pay for incoming minutes, and the number is usually reachable only from inside Mexico. CloudTalk's toll-free numbers cost $15 per month, with no documents listed.
They're more likely to when the caller ID is a Mexican number. A VoIP number looks the same as any other local number to the person you call. Test answer rates during a trial with a local number before you scale. See how CloudTalk's automatic outbound numbers work.
Yes. CloudTalk's AI voice agents handle calls in 70+ languages, Spanish included, which suits after-hours lines and overflow calls. Compare options in our guide to the best AI voice agents.
Call from US numbers, keep your caller ID consistent and spread volume across several numbers. Ask your provider about number registration and spam remediation. No provider can guarantee a number won't be flagged. See CloudTalk's spam protection.
