Speed Up Distribution & Deliver Excellent Customer Experiences

Stay in contact with your drivers, keep tabs on your shipments, and communicate with customers worldwide all from a single centralized solution.

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4,000+ innovative companies run on CloudTalk call center software

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CloudTalk offers a wide range of enterprise-level call center software features at a startup-friendly price.

Achieve a 98% Open Rate with SMS

Send personalized messages and unmissable alerts to your entire customer base with text messages powered by the Cloud. Achieve a 98% open rate and reduce average handle time with automation.

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Boost Productivity with Workflow Automation

Escape the ceaseless amount of repetitive tasks and mundane busy work. Leverage 75+ advanced automation features and unlock your company’s true efficiency and productivity.

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Transfer Numbers Immediately with Porting

Transfer your old business international, local, or mobile phone number to CloudTalk without any stress or downtime. Our easy number porting feature lets you continue business as usual.

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Never Miss a Call with Voicemail

Manage business voicemail messages with ease. Adapt your workflow and access voicemails wherever you are and whenever you need them. Alternatively, you can also improve your voicemail efficiency with automatic transcriptions.

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Boost ROI by <143% with Click-to-Call

Don’t waste agents’ time on repetitive tasks. Contact customers with a click from any site with C2C, personalize interactions with information from your call history, and boost your ROI by up to 143% in the process.

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Optimize Efficiency with Real-Time Insights

Spreadsheets and data are the bread and butter of every logistics operator. Ensure you and your staff have access to vital information and real-time insights with CloudTalk’s Analytics. Create personalized dashboards, export reports with a click, and optimize your processes.

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#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

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4.4/5 – 310 reviews

4.5/5 – 260 reviews

The Best Integrations for Call center solutions

Pipedrive

CRM

Zendesk Sell

CRM

Salesforce

CRM

Zoho CRM

CRM

Microsoft Dynamics 365

CRM

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How Businesses Use Logistics Phone Systems

Streamline Dispatch Operations

Give your dispatchers the tools to make and receive calls more efficiently. Coordinate pickup and delivery schedules, assign drivers to routes, and provide real-time updates.

Offer Order Tracking and Status Updates

You can use the VoIP system to provide customers with order tracking and status updates. Agents can answer inquiries regarding shipment progress, estimated delivery times, and potential delays, helping improve transparency and customer satisfaction.

Improve Supplier and Vendor Communication

Let your procurement teams call suppliers to place orders, discuss pricing or availability, and manage inventory levels. Ensure clear and reliable communication for smooth supply chain operations with a logistics phone system.

Simplify Warehouse Coordination

Leverage VoIP’s remote work capabilities and enable seamless communication between warehouse managers, pickers, packers, and shipping personnel. Ensure efficient order fulfillment and inventory management.

Optimize Distribution Routes Route

Integrate your logistics phone system with route optimization software to enhance efficiency. Let dispatchers call drivers, provide updated route information, and communicate any changes or additions to the delivery schedule. This helps optimize routes, minimize fuel consumption, and improve on-time performance.

Improve Customer Satisfaction

Give agents access to all the information they need to handle incoming calls, address customer concerns, provide shipment information, and resolve issues promptly. Integrate your logistics phone system with your favorite CRM and see the difference it makes in your operations.

Performance analytics and reporting

Managers can gain insights into call volumes, average call duration, customer wait times, and other key metrics. This information can help optimize resource allocation, identify training needs, and improve operational efficiency.

Get Inspired by the Succes of DiscoverCar

Read DiscoverCars’s case study

Helping DiscoverCars Boost Quarterly Calls by 100,000

Originating in Riga, Latvia, DiscoverCars has been making car rentals a breeze since 2013. As the company grew its influence to 500 partners across 10,000 global destinations, though, it quickly became evident DiscoverCars’ old call center system couldn’t keep up with the number of calls they needed to handle on a daily basis.

That’s when CloudTalk rose to the occasion. Nowadays, DiscoverCars enjoys 100,000 quarterly calls compared to 30,000 just 2 years ago. On top of that, the company expanded its global presence to 150 countries and offers customer support in 17 different languages.

How did they manage to achieve these lofty results, and how can you do the same? Find out the answer in the video here or the article down below.

Customer Stories

FAQ

What is the best way to communicate in logistics?

Communication is a critical element of logistics, and it plays a vital role in ensuring that goods and products are delivered on time and in the right condition. In logistics, effective communication involves sharing accurate information between different stakeholders in the supply chain, including suppliers, manufacturers, distributors, and customers.

Is communication an element of logistics?

Yes, communication is one of the key elements of logistics. Effective communication helps ensure that all logistics stakeholders are on the same page and that goods and products are delivered efficiently and cost-effectively.

What are examples of logistics?

Logistics refers to planning, implementing, and controlling the movement of goods and products from suppliers to customers. Examples of logistics activities include transportation, inventory management, warehousing, and order fulfillment. Logistics is essential for businesses that rely on efficiently moving goods and products to meet customer demand and maintain profitability.

What are the 4 types of logistics?

There are four main types of logistics: inbound logistics, outbound logistics, reverse logistics, and third-party logistics.

– Inbound logistics involves moving materials and goods from suppliers to manufacturers.
– Outbound logistics involves the movement of finished products from manufacturers to customers.
– Reverse logistics manages the return of products from customers to manufacturers.
– Third-party logistics involves outsourcing logistics functions to third-party providers.

What is logistics customer service?

Logistics customer service refers to providing excellent customer service during the logistics process, from order placement to delivery. This involves ensuring that customers receive accurate and timely information about their orders, that their products are delivered on time and in the right condition, and that any issues or concerns are addressed promptly and professionally. Effective logistics customer service can help to build customer loyalty and improve brand reputation.