Support plans

Choose a package that fits your needs. Our rates are flexible, with no hidden fees.

Guaranteed Response

Guaranteed response times rely on an inquiry’s priority level. Your most critical issues will immediately move to the top of the list.

Dedicated Technical Account Manager

A dedicated Technical Account Manager that knows your setup and history, so no time is wasted in fixing problems that come up

24×7 Phone and Email Support

If your mission-critical services need immediate 24×7 support, we have a support plan built for you. Contact our support team via phone or email anytime, any day for urgent help.

Change Plans Anytime

Like everything else on CloudTalk, contracts or minimum commitments aren’t needed. You pay on an annual basis. Need to expand your team? Upgrade to the higher plan with a snap of finger. It’s that simple.

Package comparison

Compare the packages and find the right one for you

	Basic	Professional	Advanced
Price per Month	Included / Free	5% of monthly spend (or 200 Eur minimum)	8% of monthly spend (or 600 Eur minimum)
Guaranteed response time - TP1	N/A	3 business hours	1 hour (24/5)
Guaranteed response time - TP2	N/A	6 business hours	3 business hours
Guaranteed response time - TP3	N/A	9 business hours	6 business hours
Help center access	nbsp;	nbsp;	nbsp;
Status notifications	nbsp;	nbsp;	nbsp;
Email support (business hours 09:00 - 17:00)	nbsp;	nbsp;	nbsp;
Phone support (business hours 09:00 - 17:00)	N/A	nbsp;	nbsp;
Email and phone support (24/7)	N/A	N/A	nbsp;
Support escalation line	N/A	N/A	N/A
Quarterly status review	N/A	N/A	N/A

Please note that our prices are VAT exclusive. VAT will be billed to EU customers in line with the applicable rates of their member state unless a valid VAT number is provided.

Money-back guarantee

We’re here to help you succeed. If we fail to meet the average guaranteed response time in a given month, we’ll credit your account for 100% of your plan price for that month.

LEARN MORE ABOUT GUARANTEED RESPONSE TIMES