Smartest call center integration for Zendesk? Cloudtalk!
Leverage all the benefits of a call center software and helpdesk without any compromises. Integrate Zendesk with CloudTalk to:
deliver the highest level of customer care
reduce wasted time on unnecessary tasks
boost your performance with 100+ advanced features
2500+ call centers and phone systems powered by CloudTalk and counting
Quick integration overview
Connect your phone system with Zendesk
By using Zendesk CTI and our Click to Call feature, agents will no longer need to enter phone numbers manually. They can reach out to customers right from the Zendesk interface, and you can automatically access the previous tickets to have detailed information about your callers.
Surprise your customer with a personalized and quick response
The Zendesk + CloudTalk integration eliminates the need to switch between different tools or databases if the operator needs to find specific customer information. When receiving a call, your agent can easily access the caller’s profile in CloudTalk’s interface even before picking up the phone.
Outbound calling with click to call feature
logged as an activity
Automate your daily tasks with Workflow Automation
Searching for ways to automate your daily workflows in your customer support or contact center? Workflow Automation is an efficient way of streamlining business processes.
Create customer-specific business process flows even when using several different platforms
Automatic follow-up via SMS after completed inbound/outbound calls with a specific tag
Slack message notification after receiving SMS
Automatic ticket creation in Zendesk when a customer is not reached by an agent
Get the best form Zendsek+ CloudTalk integration
without any compromises
Synchronize SMS to your Zendesk
When using the SMS feature from CloudTalk, you can synchronize all of your messages to your Zendesk account. After this sync is activated, CloudTalk will simply synchronize SMS messages, so you won’t miss any important information when dealing with customers or prospects.
Keep an eye on important metrics
When you track important data like average wait time, maximum wait time, average abandoned call rate, and call queue statistics, you can easily identify the biggest pain points in your customer support operation. Moreover, you can recognize the agents that deliver the best results.