Smartest call center integration for Zendesk? Cloudtalk!
Leverage all the benefits of a call center software and helpdesk without any compromises. Integrate Zendesk with CloudTalk to:
deliver the highest level of customer care
reduce wasted time on unnecessary tasks
boost your performance with 100+ advanced features
2500+ call centers and phone systems powered by CloudTalk and counting
Quick integration overview
Surprise your customer with a personalized and quick response
The Zendesk + CloudTalk integration eliminates the need to switch between different tools or databases if the operator needs to find specific customer information. When receiving a call, your agent can easily access the caller’s profile in CloudTalk’s interface even before picking up the phone.
Outbound calling with click to call feature
logged as an activity
Automate your daily tasks with Workflow Automation
Searching for ways to automate your daily workflows in your customer support or contact center? Workflow Automation is an efficient way of streamlining business processes.
Create customer-specific business process flows even when using several different platforms
Automatic follow-up via SMS after completed inbound/outbound calls with a specific tag
Slack message notification after receiving SMS
Automatic ticket creation in Zendesk when a customer is not reached by an agent