Cut down resolution time for inbound customer support calls and win more sales deals with CloudTalk - the best rated cloud call center software for SMB in 2020.
With CloudTalk cloud call center software, all inbound calls are free.
Save up to 40% time by utilizing CloudTalk's smart IVR and Call Flow Designer.
Integrate your call center software with CRM or helpdesk to get full customer context before a call is picked up.
Setup voicemails and automatic call backs for when you're not available or your call center is too busy.
Utilize business hours, call recording, and smart dialing - some CloudTalk's most popular features.
Add comments on calls and update customer information during or after a call. 2-way sync will make sure all your systems are always up-to-date.
Service Level. Wait Times. Agent Status. Real-time call statistics keep Supervisors up-to-date.
Make data-driven decisions to improve your team's performance. Monitor your call center quality and customer experience.
Easy-to-use and intuitive user interface. History of phone calls, orders and tickets displayed in one place.
Using latest VoIP technologies, so the setup only takes a few minutes. The only thing a team needs to get started is an internet connection, a headset, and ears that are ready to listen.
Having the right tools is the key to keeping inbound phone support running smoothly.
Real-time customer card
Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat or notes. This allows them to deliver top-notch customer service.
CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.
Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.
If there are any unanswered phone calls, CloudTalk can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.
Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.
Interactive Voice Response (IVR)
Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right department, agent or group of agents and that they are receiving relevant information through customized messages.