Choosing Between CloudTalk and 8×8 for Call Recording?

Q: Can I use CloudTalk’s call recording in a HIPAA-compliant contact center?

Yes—CloudTalk supports HIPAA compliance , and recordings can be managed with strict access controls and consent settings.

Call recording isn’t just for compliance—it’s how teams coach reps, track deals, and resolve issues faster. But choosing the right system depends your team’s needs.

CloudTalk grows with you. 8×8 splits features across tools like 8×8 contact center call recording, which can slow you down.
CloudTalk suits SMBs. 8×8 virtual office call recording is for enterprise—and may be more than you need.
CloudTalk call recording pricing is clear. 8×8 call recording cost varies by product and plan.

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Ooma vs RingCentral and How They Compare to CloudTalk

8 companies

Property

Automatic Call Recording

Storage Capacity & Retention

Search & Playback

Recording Quality

Access Controls

Compliance Standards

CRM & QA Integration

Live Monitoring & Coaching

Download & Sharing

Cost & Plan Availability

Customer support

CloudTalk
Call Recording

Included for all inbound & outbound calls

Generous storage with clear retention options; unlimited storage with Essential Plan

Fast search by agent, number, or time

Crisp, HD-quality audio — ideal for QA

Role-specific access

Built-in GDPR, HIPAA, PCI-DSS support

Easily links recordings to 35+ CRM and QA tools

Pairs with listen-in features

Easy export for training or legal needs

You can schedule conference calls easily in a couple of minutes and invite external contacts. There is no set limit for CloudTalk conference calls.

Available in all plans (from 19/user/month) — see CloudTalk call recording pricing

Pinned

8×8
Call Recording

Available, but may require manual setup depending on product

Varies by plan — 8×8 call recording storage limits can apply

Available, but less intuitive UI

Mixed reviews on clarity — see reviews on community.8×8.com

Available, but more complex because it spans multiple products, and has a less intuitive UI

Varies by product and region — check legal fine print

Offers 35 integrations

Supported in 8×8 contact center call recording, not in all plans

Download available, but 8×8 virtual office pro call recording may limit access

Available in higher plans.

Not available on the website, but typically included in the higher-tier plans

See Why Fast-Growing Teams Choose CloudTalk Over 8×8 for Smarter, Simpler Call Recording.

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CLOUDTALK VS 8X8 CALL RECORDING

Pricing: Which Service Offers
the Best Value for Money?

Swipe to see the winner

Includes call recording in all plans, with generous storage and no hidden upgrade traps. Clear pricing for real-world team sizes.

Features like call recording often sit behind premium tiers. Pricing is complex and split across products, making true value hard to gauge.

Better value-per-feature, especially for SMBs and mid-sized teams that want transparency and flexibility.

Result

Built-In Compliance & Control

Swipe to see the winner

Supports GDPR, HIPAA, PCI-DSS. You can tailor call consent rules by country—no legal guesswork, even across global teams.

Compliance varies by product line. While standards are supported, consent settings are less flexible and require more admin setup.

More adaptable compliance tools built in from the start—ideal for distributed or regulated teams.

Result

Smarter Recording Automation

Swipe to see the winner

Automatically records all calls by default, with easy rules by agent, number, or direction. Files are searchable and instantly accessible.

Automation is possible, but setup can be manual and differs across platforms like Virtual Office and Contact Center.

Stronger out-of-the-box automation with less admin overhead—perfect for teams that want to move fast.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

CloudTalk is gaining serious ground in the call recording space—especially for HubSpot users.
We’re ranked #3 among the Top 30 HubSpot Integrations by G2 Industry Leaders, and unlike 8×8, CloudTalk works seamlessly across all HubSpot plans. If HubSpot is your sales team’s home base, CloudTalk is the call recording solution built to match.

How CloudTalk Stacks Up Against 8×8

CloudTalk and 8×8 both offer reliable calling solutions—but they’re built for different teams. From pricing to performance, here’s how CloudTalk pulls ahead:

Built for SMBs: CloudTalk is designed for growing teams; 8×8 leans enterprise.
Clearer pricing: Transparent plans vs. 8×8’s complex product bundles.
Top-rated on G2: CloudTalk outranks 8×8 in ease of use, setup, and support.

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Power Up Your Team’s Performance

CloudTalk’s platform is packed with powerful features that help teams work smarter, not harder. From advanced Call Recording to real-time coaching, we’ve got you covered.

AI Call Summaries & Tags: CloudTalk automatically generates summaries and tags for every call, helping your team stay organized and spot key insights.
Real-Time Coaching: Whisper, listen, or jump into live calls without disrupting the conversation. Perfect for hands-on training or making sure deals don’t slip.
Call Transcription & Sentiment Analysis: Get the full story behind every call. Our AI-powered tools transcribe conversations and track customer sentiment, so you can fine-tune your messaging.

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Integrate Seamlessly with Your Favorite Tools

CloudTalk connects with 35+ tools to keep your workflows flowing. From CRMs to helpdesks, our integrations make it easy to sync calls, data, and context—automatically.

CRM-ready: Native integrations with HubSpot, Salesforce, and Pipedrive—no dev work required.
Sales stack friendly: Connect CloudTalk with tools your reps already use for smoother call tracking and follow-up.
35+ integrations: From Zendesk to Intercom, explore all our CloudTalk integrations for a truly connected experience.

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Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround