Google Voice vs Twilio
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Google Voice vs Twilio and How They Compare to CloudTalk
| Property | Cloudtalk | Google Voice | Twilio |
|---|---|---|---|
| Annual price overview (per user/per month) | $25 - $50 | $10 - $30 | $150 per active user |
| Integrations | 100+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom. | Integrates with all Google Workspace products but doesn’t currently integrate with external providers e.g. CMS systems. | Offers integrations such as Salesforce Zendesk SendGrid mail, WhatsApp. |
| Open API | Does not mention this feature. | ||
| Extensions | Up to 8-digit extensions with site codes from a Premium plan. | Does not offer extensions. | All plans support extensions. |
| Click to Call | Yes, from a starter pack. | Supported by the Google Search technology. | Yes, but has to be set up manually. |
| Call recording | Available in all plans. | Available in all plans. | Available for a fee. |
| Local numbers | 1 local number free for each plan. | Available as an add-on. | 1 local number free for each plan. |
| Smart dialer | Yes, also offers predictive and power dialers. | Does not mention this feature. | |
| Mobile application | |||
| Customer support options | Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager. | The Google Voice Help platform with FAQ pages. You can also get help from the Google Voice Community. | Depending on the plan, Twilio offers 24/7 live support, account managers, and quarterly status reviews. |
Discuss the detailed comparison and choose your winner.
Google Voice vs Twilio
| Google Voice | Twilio | Result | |
|---|---|---|---|
| Pricing: Which Service Fits Your Budget? | 3 plans, ranging in price from $10 to $30 per user/month paid monthly. There is no annual plan available. | 2 pricing options: a flat monthly rate of $150 per user/ month or $1 per active hour per user. Once you commit to a paid plan, you won’t be able to change it unless you create a new project altogether. A free trial is available. | Pricing winner Google Voice From a purely monetary point of view, Google Voice is a significantly cheaper option. Read on to find out what value you get for your money. |
| Features: Which Phone System Powers Your Team Better? | Offers less than 20 features. The software is designed with the individual or small team in mind and focuses mainly on reliable phone calling. The solution only integrates with other Google Workspace products. | Comes with 20+ features, like phone extensions, call routing, ACD, or smart dialers. Although we couldn’t get an exact number, Twilio claims to integrate with any CRM or customer database. | Features winner Twilio Twilio has more features than Google Voice and offers more advanced tools. For example, ACD or integration with any CRM system. |
| Customer Satisfaction: Which Service Has the Happiest Customers? | Scored 4.5 / 5 on Capterra (230 reviews) and 4.2 / 5 on G2 (98 reviews). Users love the call quality and the fact that they can easily obtain new phone numbers from any country. But, many customers don’t always get alerts of incoming calls, or the call is not labeled. Clients were also dissatisfied with the lack of customer support. | Rates 4.6 / 5 on Capterra (272 reviews) and 4.4 / 5 on G2 (381 reviews). Reviewers praised the service’s features, reliability, and customizability. But, many complain that Twilio could be very difficult to navigate and reaching customer service is hard. | Customer Satisfaction winner Twilio According to customer reviews on G2 and Capterra, most users prefer Twilio – especially because of its wider range of features, integrations, and flexibility. |
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to Google Voice and Twilio
While Twilio offers 20+ features and Google Voice less than 20, we have you covered with 100 advanced tools to serve and support all business needs.
CloudTalk provides you with advanced calling features compared to the basic Google Voice and Twilio calling options. With tools like Power Dialer, IVR, ACD, and skill-based routing, you can automate a large portion of your calling process, saving time and resources.
CloudTalk is significantly cheaper than Twilio.
Google Voice is lacking live agent support. At CloudTalk, we know that when you get stuck, you waste precious minutes away from your business. We offer 24/7 via phone, chat, and email, in more and more languages.
Pricing: Transparent memberships for businesses of any size
With plans ranging between $25 and $50 user/month paid annually,CloudTalk offers high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
G2 Reviews proof
G2 ranked us among the Top 50
Customer Service Products for 2026.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today