Google Voice vs Twilio
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Google Voice vs Twilio
and How They Compare to CloudTalk
|
Google Voice |
Twilio |
CloudTalk |
|
|---|---|---|---|
|
Annual price overview
(per user/per month) |
$10 - $30 | $150 per active user | $25 - $50 |
| Integrations | Integrates with all Google Workspace products but doesn’t currently integrate with external providers e.g. CMS systems. | Offers integrations such as Salesforce Zendesk SendGrid mail, WhatsApp. |
40+ integrations
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
|
| Open API | Does not mention this feature. | Yes | Yes |
| Extensions | Does not offer extensions. | All plans support extensions. |
Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Supported by the Google Search technology. | Yes, but has to be set up manually. |
Yes, from a starter pack. |
| Call recording | Available in all plans. | Available for a fee. | Available in all plans. |
| Local numbers |
Available as an add-on.
|
1 local number free for each plan.
|
1 local number free for each plan.
|
| Smart dialer | Does not mention this feature. | Yes |
Yes, also offers predictive and power dialers. |
| Mobile application | Yes | Yes | Yes |
| Customer support options | The Google Voice Help platform with FAQ pages. You can also get help from the Google Voice Community. | Depending on the plan, Twilio offers 24/7 live support, account managers, and quarterly status reviews. |
Customer support available 24/7.
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.
|
Google Voice vs Twilio
Pricing: Which Service Fits Your Budget?
Google Voice
3 plans, ranging in price from $10 to $30 per user/month paid monthly. There is no annual plan available.
Twilio
2 pricing options: a flat monthly rate of $150 per user/ month or $1 per active hour per user. Once you commit to a paid plan, you won’t be able to change it unless you create a new project altogether. A free trial is available.
Pricing winner:
Google Voice
From a purely monetary point of view, Google Voice is a significantly cheaper option. Read on to find out what value you get for your money.
Features: Which Providers Powers Your System Better?
Google Voice
Offers less than 20 features. The software is designed with the individual or small team in mind and focuses mainly on reliable phone calling. The solution only integrates with other Google Workspace products.
Twilio
Comes with 20+ features, like phone extensions, call routing, ACD, or smart dialers. Although we couldn’t get an exact number, Twilio claims to integrate with any CRM or customer database.
Features winner:
Twilio
Twilio has more features than Google Voice and offers more advanced tools. For example, ACD or integration with any CRM system.
Customer Satisfaction: Which Service Has the Happiest Customers?
Google Voice
Scored 4.5 / 5 on Capterra (230 reviews) and 4.2 / 5 on G2 (98 reviews). Users love the call quality and the fact that they can easily obtain new phone numbers from any country. But, many customers don’t always get alerts of incoming calls, or the call is not labeled. Clients were also dissatisfied with the lack of customer support.
Twilio
Rates 4.6 / 5 on Capterra (272 reviews) and 4.4 / 5 on G2 (381 reviews). Reviewers praised the service’s features, reliability, and customizability. But, many complain that Twilio could be very difficult to navigate and reaching customer service is hard.
Customer Satisfaction winner: Twilio
According to customer reviews on G2 and Capterra, most users prefer Twilio – especially because of its wider range of features, integrations, and flexibility.
Not Convinced? Meet CloudTalk
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to Google Voice and Twilio
While Twilio offers 20+ features and Google Voice less than 20, we have you covered with 70 advanced tools to serve and support all business needs.
CloudTalk provides you with advanced calling features compared to the basic Google Voice and Twilio calling options. With tools like Power Dialer, IVR, ACD, and skill-based routing, you can automate a large portion of your calling process, saving time and resources.
CloudTalk is significantly cheaper than Twilio.
Google Voice is lacking live agent support. At CloudTalk, we know that when you get stuck, you waste precious minutes away from your business. We offer 24/7 via phone, chat, and email, in more and more languages.
Pricing: Transparent memberships for
businesses of any size
With plans ranging between $25 and $50 user/month paid annually, CloudTalk offers high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Still not convinced?
Our results speak for themselves
14 days of free trial
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
24/7 Customer Support
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Set up in less than 5 minutes
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
9 globally distributed data centers
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
