HIPAA-Compliant Call Tracking for Healthcare Teams

Protect patient data while optimizing every call. Ensure seamless, HIPAA-compliant phone calls with secure healthcare call tracking designed for healthcare teams.

Safeguard patient information with encrypted, HIPAA-compliant call tracking requirements.
Ensure regulatory compliance with audit logs and access controls.
Streamline healthcare operations with CloudTalk’s secure, trusted call center solution.

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Over 4,000 businesses use CloudTalk to have MORE and BETTER calls

81.7%

Increase of call volume

Call volume got 81.7%↑, missed calls got 23.7%↓.

2.5X

Outbound success rate

Doubled their outbound success & halved lost deals.

80%

Decrease in wait time

Wait times cut by 80% and call handling time by 25%.

HOW WE HELP

Eliminate HIPAA
Compliance Risks

Imagine Every Patient Call Completely Protected.

Encrypt stored and transmitted call data to meet HIPAA standards.
Control access with permissions and audit logs to track user activity.
Ensure compliance with Business Associate Agreements (BAAs) for vendors.

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Turn Every Patient Call into Actionable Insights for Better Care.

Analyze call trends to improve patient communication and service.
Track marketing efforts to identify high-performing campaigns.
Reduce missed appointments with proactive engagement insights.

Learn more about how power dialers can improve your care.

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Connect Patient Calls with Your Healthcare Systems Seamlessly.

Sync with CRMs, and scheduling tools for secure data flow.
Automate call tracking to streamline patient interactions.
Customize workflows for hospitals, clinics, and private practices with healthcare phone systems.

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Why HIPAA-Compliant Call Tracking Matters

Improve Patient Experience & Communication

Optimize call handling in your support center to improve response times, reduce missed calls, and streamline appointment scheduling—ensuring patients get the support they need. Find out more about call center software for healthcare.

Avoid Costly HIPAA Violations & Fines

Protect patient data with encrypted call storage, access controls, and audit logs. Not having compliant call tracking can lead to fines of up to $1.5 million per year. Find out more about HIPAA compliance in call centers.

Gain Actionable Insights While Staying Compliant

Analyze call performance to track marketing success, enhance engagement, and identify communication gaps that impact patient care. Read more about HIPAA-compliant VoIP.

Why CloudTalk

We get it—there are lots of options out there. So, why CloudTalk?

Secure Every Patient Call with Confidence.

HIPAA-Compliant & Secure: Protect patient data with end-to-end encryption, audit logs, HIPAA-compliant call recording, and strict access controls.
24/7 Customer Support: Get round-the-clock assistance from experts who understand healthcare compliance and call tracking needs.
AI-Powered Call Insights: Analyze patient interactions in real time to enhance communication, optimize engagement, and improve efficiency.

HIPAA-Compliant & Secure

Protect patient data while ensuring full compliance with HIPAA regulations.

End-to-End Encryption: Secure all call data in transit and at rest to prevent unauthorized access.
Strict Access Controls: Restrict call data access to authorized personnel only with permissions and audit logs.
Business Associate Agreements (BAA): Ensure compliance with vendors handling Protected Health Information (PHI).

We had issues with call quality and connectivity, which were major pain points for us. Calls would sometimes intertwine, meaning agents could hear each other’s conversations, which was not only confusing but also compromised client privacy. We no longer have issues with intertangled calls, and our agents can manage their leads more effectively.

Ahmed A., Data Management and Reporting Specialist, Dentakay

Seamless Healthcare Integrations

Connect patient calls with your existing healthcare systems — effortlessly.

CRM Sync: Automatically link call data to patient records for better continuity of care.
Automated Workflows: Reduce manual entry with real-time updates across scheduling and patient management tools.
Customizable API: Adapt CloudTalk to fit your hospital, clinic, or practice’s unique calling needs.

Our CRM is at the heart of our operations, and CloudTalk’s integration has made it easy to keep everything centralized.

Ahmed A., Data Management and Reporting Specialist, Dentakay

AI-Powered Call Insights

Turn every patient interaction into valuable, actionable insights.

Conversation Intelligence: Analyze call transcripts to identify trends, detect risks, and improve communication.
Real-Time Monitoring: Track call performance with smart calling as it happens to enhance quality and compliance.
Predictive Analytics: Use AI to optimize staffing, reduce missed calls, and enhance patient engagement.

CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.