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CloudCall Review 2026:
Features, Pricing & User Feedback
Exploring CloudCall? Discover what real users say about call quality, support, and integrations—plus see how CloudTalk compares.
What is CloudCall?
CloudCall is a cloud-based business phone system built primarily for staffing, recruiting, and CRM-first sales teams. The platform embeds calling, SMS, and call recording directly inside CRMs like Bullhorn, Vincere, JobDiva, Tracker, and Salesforce, so recruiters can log conversations and open candidate records without leaving their workflow.
For staffing agencies that live inside Bullhorn, CloudCall covers the basics: Click-To-Call, screen pops, SMS, and AI-generated call summaries.
However, as customer feedback shows, teams that need rock-solid call quality or 24/7 support frequently report friction.
What are CloudCall's Key Features?
- Cloud-based VoIP and SMS across desktop, web, and mobile
- Click-to-call, screen pops, and automatic call logging inside the CRM
- Real-Time Coach: Monitor, Whisper and Barge on live calls
- Local Presence and Campaign Management
- CRM integrations with Bullhorn, Vincere, JobDiva, Salesforce, Tracker, LaborEdge
- AI-Enhanced Call Summaries
What Users Say About CloudCall?
Based on 100+ verified reviews from G2, Capterra, and Trustpilot
😊 What Users Love
- Easy, intuitive setup
- Native Bullhorn click-to-call and automatic note logging
- Mobile app supports after-hours calling for recruiters in healthcare and staffing
- SMS integration is straightforward to configure out of the box
- Live dashboards refresh frequently—useful for sales floor visibility
"Straightforward to set up and packed with features. It was incredibly simple to get our sales team up and running with both the app and the desk phone."
😤 What Users Hate
- Frequent call drops and connection issues—the #1 complaint across G2 and Trustpilot
- Audio problems where customers can't hear agents (or vice versa)
- Significant and recurrent service outages have been reported
- No 24/7 support—some tickets have been reported as unresolved for days
"We switched to CloudCall from our previous provider specifically for their CRM integration. Unfortunately, within the first three months, we experienced three major outages of the classic system, as well as consistently poor audio and connection quality."
What Are People Talking about CloudCall on G2?
See what real users are saying about CloudCall's product on G2—honest reviews, real experiences, and feedback from teams who have used it.
CloudCallCloudcall Review Insights
Aggregated ratings from leading B2B software review platforms
Cloudcall G2 Review
Cloudcall Capterra Review
Cloudcall Trustpilot Review
Cloudcall GetApp Review
Cloudcall Software Advice Review
2025 Winter LeaderLooking for a CloudCall Alternative?
See why 5,500+ businesses switched to CloudTalk for superior call quality and AI-powered features.
Top-rated on G2
Consistently rated highly on G2, CloudTalk helps teams ramp faster, avoid complexity, and rely on a phone system that works as expected from day one.
100+ integrations
Your CRM, helpdesk, and sales tools already talk to each other. CloudTalk just joins the conversation and makes it way more productive.
Coverage in 160+ countries
From next door to across the globe, CloudTalk keeps your calls clear, local, and ready to grow with your business.
CloudTalk vs CloudCall: Side-by-Side
See how CloudTalk delivers superior performance where it matters most
Why Choose CloudTalk Over CloudCall
Discover why CloudTalk’s features outperform the competition.
Businesses That Switched to CloudTalk
Real results from real companies that made the move—and never looked back.
“In the old platform, there was no automatic ticket creation. We had to manually check the logs to see which calls were missed and whether they were followed up. It made it difficult to track exactly how many calls we missed or managed to handle.”
“Once we switched to CloudTalk, our missed calls dropped by 23%. That’s not just a number; that’s customers we’re able to connect with before it’s too late.”
Vendor Operations Manager at Aspire
Before: “It was a combination of dropped calls, long connection times, and support that just wasn’t available when we needed it”
“I literally made a telephony comparison spreadsheet. If a solution didn’t tick all our boxes, I didn’t even want to talk to them.”
The choise was clear: CloudTalk.
Customer Experience Manager (Global) at RateMyAgent
“We were stuck at a 20–30% pickup rate with our previous provider. With CloudTalk, we’ve hit 40–50%. That’s made all the difference.”
"We use the tag feature a lot to track where leads are in the funnel. And the dashboard helps each rep see where they’re at."
Chief Marketing Office at Velu
Frequently Asked Questions
Yes. CloudTalk runs on a multi-carrier infrastructure with 99.99% uptime. Unlike Aircall, which users report drops and audio issues during high-traffic periods, CloudTalk is consistently rated for stable, crystal-clear call quality.
No. CloudCall's website and many CloudCall reviews mention that support is not 24/7, leaving teams stuck without a resolution on weekends or outside standard hours.
CloudCall offers tiered plans starting at $10/user/month (o1 Starter) and $23/user/month (o1 Pro). While the entry price may seem low, scaling advanced features often leads to frustration.
CloudCall handles basic click-to-call, but it lacks the high-velocity tools modern sales teams need. If you need to hit daily quotas, CloudTalk’s Dialer automates the calling process, skipping voicemails and letting your reps focus on closing deals rather than manual clicking.
Teams typically switch to CloudTalk for three reasons: reliability (ending the cycle of dropped calls), outbound productivity (using AI-driven dialers), and simplicity (managing call flows via drag-and-drop rather than cumbersome admin portals).
Still have questions?
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Get in touchReady to Experience Superior Call Quality?
Join 5,500+ businesses that trust CloudTalk for their sales and support calls. See why CloudTalk delivers better results than CloudCall.
Reviews
1,500+
Reviews
260+
Customers
5,500+