CloudCall Review 2026: 
Features, Pricing & User Feedback

Exploring CloudCall? Discover what real users say about call quality, support, and integrations—plus see how CloudTalk compares.

Get CloudTalk Demo

CloudCall Alternatives →

Table of contents

What is CloudCall?

What are CloudCall's Key Features?

What Users Say About CloudCall?

What is CloudCall?

CloudCall is a cloud-based business phone system built primarily for staffing, recruiting, and CRM-first sales teams. The platform embeds calling, SMS, and call recording directly inside CRMs like Bullhorn, Vincere, JobDiva, Tracker, and Salesforce, so recruiters can log conversations and open candidate records without leaving their workflow.

For staffing agencies that live inside Bullhorn, CloudCall covers the basics: Click-To-Call, screen pops, SMS, and AI-generated call summaries.

However, as customer feedback shows, teams that need rock-solid call quality or 24/7 support frequently report friction.

What are CloudCall’s Key Features?

Cloud-based VoIP and SMS across desktop, web, and mobile
Click-to-call, screen pops, and automatic call logging inside the CRM
Real-Time Coach: Monitor, Whisper and Barge on live calls
Local Presence and Campaign Management
CRM integrations with Bullhorn, Vincere, JobDiva, Salesforce, Tracker, LaborEdge
AI-Enhanced Call Summaries

What Users Say About CloudCall?

Based on 100+ verified reviews from G2, Capterra, and Trustpilot

😊 What Users Love

Easy, intuitive setup
Native Bullhorn click-to-call and automatic note logging
Mobile app supports after-hours calling for recruiters in healthcare and staffing
SMS integration is straightforward to configure out of the box
Live dashboards refresh frequently—useful for sales floor visibility

“Straightforward to set up and packed with features. It was incredibly simple to get our sales team up and running with both the app and the desk phone.”

Michael M.

Business Systems Analyst – Mid-Market

Full Review

😤 What Users Hate

Frequent call drops and connection issues—the #1 complaint across G2 and Trustpilot
Audio problems where customers can’t hear agents (or vice versa)
Significant and recurrent service outages have been reported
No 24/7 support—some tickets have been reported as unresolved for days

“We switched to CloudCall from our previous provider specifically for their CRM integration. Unfortunately, within the first three months, we experienced three major outages of the classic system, as well as consistently poor audio and connection quality.”

Dan

Full Review

What Are People Talking about CloudCall on G2?

See what real users are saying about CloudCall’s product on G2—honest reviews, real experiences, and feedback from teams who have used it.

Calls drop often and are not reliable. It does not receive updates.

Verified UserMid-Market

Company Name

Staffing & Recruiting

The seamless integration with Bullhorn makes it easy to track all candidate and client communication without extra clicks.

Abby R.Mid-Market

Applications Software Support

Support is a nightmare, and isn't 24/7, so if you have an issue on the weekend, you're stuck!

Adam M.Small Business

Project Manager

Founded2012

Team Size51-200 Employees

Coverage200+ Countries

G2 Rating4.4/5

Starting Price$10/user

2025 Winter Leader

Looking for a CloudCall Alternative?

See why 5,500+ businesses switched to CloudTalk for superior call quality and AI-powered features.

Get Demo

Add favourite Integrations

Get a Local Numbers

Add AI Voice Agents

Top-rated on G2

Consistently rated highly on G2, CloudTalk helps teams ramp faster, avoid complexity, and rely on a phone system that works as expected from day one.

100+ integrations

Your CRM, helpdesk, and sales tools already talk to each other. CloudTalk just joins the conversation and makes it way more productive.

Coverage in 160+ countries

From next door to across the globe, CloudTalk keeps your calls clear, local, and ready to grow with your business.

Call Quallity

Poor call quality and call drops are the top two cons on CloudCall's G2 profile.

CloudTalk runs on multiple Tier-1 carriers with intelligent failover, so your team doesn't lose a call when one route is congested.

Customer Support

Multiple reviewers report no weekend support and tickets that take "over a day" to resolve.

24/7 proactive support to ensure your team is never stuck.

Dialing

Relies on click-to-call and Power dialing.

Multimode dialing (Power, Smart, Parallel, Preview) helps you deliver 80+ conversations/agent/day

CRM Integrations

Recruitment-focused, but often struggles with broader SaaS toolsets.

Real-time sync with 100+ tools including Salesforce, HubSpot, Zendesk, and more.

AI Features

No advanced conversation intelligence like live coaching, sentiment analysis, or AI agents

Sentiment Analysis, automated scoring, and AI Voice Agents that handle 24/7 inbound qualifying

Call Quallity

CloudCall: Poor call quality and call drops are the top two cons on CloudCall's G2 profile.

CloudTalk: CloudTalk runs on multiple Tier-1 carriers with intelligent failover, so your team doesn't lose a call when one route is congested.

Customer Support

CloudCall: Multiple reviewers report no weekend support and tickets that take "over a day" to resolve.

CloudTalk: 24/7 proactive support to ensure your team is never stuck.

Dialing

CloudCall: Relies on click-to-call and Power dialing.

CloudTalk: Multimode dialing (Power, Smart, Parallel, Preview) helps you deliver 80+ conversations/agent/day

CRM Integrations

CloudCall: Recruitment-focused, but often struggles with broader SaaS toolsets.

CloudTalk: Real-time sync with 100+ tools including Salesforce, HubSpot, Zendesk, and more.

AI Features

CloudCall: No advanced conversation intelligence like live coaching, sentiment analysis, or AI agents

CloudTalk: Sentiment Analysis, automated scoring, and AI Voice Agents that handle 24/7 inbound qualifying

AI Voice Agents That Work 24/7

Deploy AI Voice Agents that handle inbound calls 24/7 — qualifying leads, answering FAQs, collecting information, and routing to the right team when a human touch is needed.

AI Dialer That Delivers 80+ Conversations

CloudTalk’s AI Dialer lets your outbound team work through call lists automatically, skipping voicemails and connecting agents only when a live person picks up.

AI Insights Across 100% of Your Calls

In addition to transcribing, summarizing, and tagging every call, the AI Conversation Intelligence analyzes sentiment and scores performance in the background, pushing data directly to your CRM.

High-Performance Call Flows in Seconds

Build routing with a drag-and-drop Call Flow Designer that connects 20+ conditions—like skill-based logic and VIP priority. With no caps, you can scale your logic and adapt to any traffic spike in minutes.

Global Numbers with Built-In Reputation

Access international numbers in 160+ countries featuring automated rotation that prevents spam flagging with zero manual management required.

Your Entire Team Live in a Single Day

Go live in an afternoon with a setup that is fast, simple, and ready to use. Your CRM integrations and call flows are configured in hours, moving your entire team into action in a single day.

Businesses That Switched to CloudTalk

Real results from real companies that made the move—and never looked back.

Yes. CloudTalk runs on a multi-carrier infrastructure with 99.99% uptime. Unlike Aircall, which users report drops and audio issues during high-traffic periods, CloudTalk is consistently rated for stable, crystal-clear call quality.

No. CloudCall’s website and many CloudCall reviews mention that support is not 24/7, leaving teams stuck without a resolution on weekends or outside standard hours.

CloudCall offers tiered plans starting at $10/user/month (o1 Starter) and $23/user/month (o1 Pro). While the entry price may seem low, scaling advanced features often leads to frustration.

CloudCall handles basic click-to-call, but it lacks the high-velocity tools modern sales teams need. If you need to hit daily quotas, CloudTalk’s Dialer automates the calling process, skipping voicemails and letting your reps focus on closing deals rather than manual clicking.

Teams typically switch to CloudTalk for three reasons: reliability (ending the cycle of dropped calls), outbound productivity (using AI-driven dialers), and simplicity (managing call flows via drag-and-drop rather than cumbersome admin portals).