Rodeo is a fast-growing project management SaaS startup located in Amsterdam and New York. Rodeo helps companies increase employee happiness and productivity by revolutionizing how professionals manage their projects.
Rodeo helps companies around the world to make sure that project administration is better and easier with a carefully designed UI that ensures all work is structured and clear for you and everybody you work with.
The team launched the first version of its project management software for the global creative market in the summer of 2016. As it was designed in cooperation with creative agencies, the company started to grow rapidly.
That’s when they realised their business phone solution is not sufficient and started looking for call center software which combines both smart features, integrates well with CRMs and can streamline communication with prospects and customers. When deciding for a new call center solution, Rodeo focused on:
As Rodeo team uses Pipedrive CRM, the first place they took a look was the Pipedrive marketplace. It offers a well-structured overview of different software vendors, that offer phone system integration with Pipedrive. They found CloudTalk as the highest-rated integration in the category Phone solutions category. After a demo with one of CloudTalk’s representatives, the team decided to give CloudTalk a try. There were a few requirements, which the new business phone system should definitely include.
The customer support and sales teams are using CloudTalk for inbound and outbound calls for several months now. Thanks to regular analyses of the call statistics, they managed to optimize their processes in sales and customer support. The team observed several improvements in their business since they have started to use CloudTalk:
The number of outbound calls done by the sales team per day has radically increased, Many unnecessary processes were automized with Pipedrive integration, The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.
At CloudTalk, we are super happy to help customers grow and nothing cheers us more than seeing them do so! Would you like to join the success train?