Business phone solution for Remote teams

Stay connected with your leads, customers, or your internal team with the #1 rated business phone system for remote teams. Working remotely? See how CloudTalk uses CloudTalk to stay productive and close more deals than ever during the epidemic.

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3,000+ remote call centers and phone systems powered by CloudTalk

Smart call recording

Recording calls for further analysis or just storage is essential when working remotely. That’s why CloudTalk has built an intelligent call recording system that automatically stores your recordings, allows you to pause and unpause call recordings when necessary, or connect external data storage. All our systems are EU GDPR compliant.

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Phone numbers from 160+ countries

CloudTalk offers phone numbers from 160+ countries. Run your call center from anywhere in the world while maintaining local image by using local phone numbers. If you already have a phone number, we can easily port it to CloudTalk.

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Maintain a local presence in any country while keeping your call center geographically in one place

Spend less with a local phone number for incoming calls.

Already have a number? Keep your existing numbers and port them easily into CloudTalk.

#1 Rated call center software for remote work

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 258 reviews

4.3/5 – 663 reviews

4.4/5 – 305 reviews

4.5/5 – 258 reviews

More CloudTalk benefits for remote teams

CloudTalk can adapt to your needs even if you need to trade specific commodities in specific countries

01

Comprehensive real-time customer information

During the call, you can see the whole history of the customer’s interactions, orders, chat, or notes, which allows your agents to provide the caller with top-notch support.

02

Speech to text and Transcripts

Analyze call transcripts with our automatic Speech to text transcriptor. Text transcripts are often necessary for financial institutions.

03

Desktop, Mobile & Browser Apps

Whether you are in the living room, office, backyard, windows, or Mac, we have you covered. Chose your preferred app and stay always connected.

Most popular features for remote teams

While CloudTalk offers more than 100 call center features, here’s a selection of the most popular ones within our customers that work remotely.

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International numbers

Acquire international numbers (with geographic or non-geographic codes) from more than 160 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.

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Click to Call

Dial any phone number on the web with a single click. Make calls instantly to boost your team productivity.

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Speach to text

CloudTalk speech recognizer helps you convert your calls to text and facilitate search in your recordings

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API

Integrate CloudTalk with your external systems. With integrations, you can import and export contacts and regularly download history of phone calls, orders, tickets, etc.

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Call monitoring

Have a comprehensive overview of your phone calls anytime you need. Get information on your agents’ calls and optimize your customer service.

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Emotional analytics

Emotion analytics are nowdays one of the top trends in analytics and data collection. Do not hesitate and start to use them, your customer service will improve!

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Security

Reliable and safe operation of your business phone system. Your data and VoIP services are safe with us. All CloudTalk data are stored in modern safe data centers with 24/7 monitoring.

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Call tagging

Assign each call a self-made tag. This labeling will allow you to sort calls into categories and quickly identify what type of call is it.

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Integrate your contact center software with more than 1500 tools

CloudTalk can be easily integrated into your existing CRM, e-commerce, or helpdesk tools, like Salesforce, Hubspot, Freshdesk, and more. Our 2-way integrations make sure your agents stay effective by having access to the right data instantly.

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Over 3,000 call centers and phone systems
are powered by CloudTalk

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Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.

The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.

Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.

We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.

CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.

The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.