How We Helped Glovo Make +200k Internation Calls in 3 Months
As the fastest-growing delivery player in Europe, Western Asia, and Africa, Glovo is an ambitious app that gets users whatever they need at any time of day. With food at the core of its business, the Barcelona-based company has grown exponentially and now delivers over 100M+ orders annually, operating in 22 countries and 250+ cities.
With a team across various countries, Glovo needed user-friendly phone software that offers local phone numbers in every market it operates while covering all advanced calling features on which the business relies.
Glovo set out to find a solution that provides superior call quality, delivers a full package of advanced calling features, and acts as a one-stop-shop tool. That means allowing external agents to call couriers and giving those couriers access to all necessities (sending emails, SMS, etc.). Everything was to function smoothly without the need for an additional tool.
And that’s when the company founded CloudTalk. In just 3 months, the Glovo team has made 200,000+ inbound and outbound client calls using 30 international numbers, having spent 3,000+ minutes on inbound calls and 145,000+ minutes on outbound calls.
The team’s efficiency and costs have improved drastically, to the point that the onboarding of couriers is now practically fully automated.