Easily Manage Remote Teams

Manage agents easily, wherever they are. Keep your distributed teams connected with an AI-powered remote office phone system.

Trusted by 230 companies worldwide

Best Phone System for Remote Workers

Easily Onboard Remote Agents

Onboard your agents in under 24 hours to a system with an interface that they’ll intuitively understand.

Enjoy High Call Quality Anywhere

Ensure crystal clear audio so that agents always hear your customers loud and clear.

Coach & Monitor Teams Remotely

Automatically monitor and record every call for coaching, training, and compliance purposes.

Deploy Your Phone System in Under 24 Hours

Get your remote office phone system up and running as quickly as possible without any coding skills or tech support. Learn how CloudTalk works and start customizing it to your needs in minutes. Easy call flows and routing will have your team handling calls in no time.

Some quick tests were enough to understand the level of app usability. Admin panel is pretty easy and clear at first sight; nice UI. Regarding the phone app you may use it either in browser or in desktop app; mobile app is duplicating calls when you’re out of the desk. Process of getting additional numbers is simple and fast.

Dmitry K., a small business customer

Enjoy High Call Quality Worldwide

Carry out clear conversations on every call with HD audio and stellar call quality. Communicate with customers on your favored device with the CloudTalk mobile app. Our reliable 99.99% Uptime SLA ensures VoIP calling is always available when you need it.

With CloudTalk, we’re now able to make and receive calls from anywhere, on any device, with crystal clear call quality and no connectivity issues…Overall, CloudTalk has had a significant impact on our business, and we’re grateful for the many ways it has improved our communication and collaboration.

Nencho P., a mid-market customer

Coach Remotely With Ease

Our remote office phone system lets your managers and experienced agents listen to every support and sales call. Call whisper and barging let them assist agents in secret or jump straight in to give a helping hand. Call recording, automatic summaries, and more streamline agent training for better performance.

User experience is great, CloudTalk Call Tags are extremely helpful for teams that need those extra details for coaching and training. Dashboard is simplistic for both managers and teams, it’s easy to access call history throughout the day and listen to agents’ calls.

Erica Fabela, a small business customer

Optimize Workload With AI

Reduce human error and automate repetitive tasks like call transcriptions and summaries. Leave admin to AI to increase agents’ capacity up to 60% and give them the space they need to attend to each customer with utmost care.

Optimize Workload With AI

Reduce human error and automate repetitive tasks like call transcriptions and summaries. Leave admin to AI to increase agents’ capacity up to 60% and give them the space they need to attend to each customer with utmost care.

Plans worth every dollar

Starter

$25

$34

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.


What’s included?
  • Unlimited inbound & intracompany calls

    Free inbound calling is unavailable for toll-free numbers & some high-cost countries.

  • International numbers (160+ countries)
  • Softphone for desktop, iOS, Android
  • Call recording
  • Click to call, Automated call distribution & Unlimited call queuing
  • Email & Chat support
  • Unlimited domestic calling within US & Canada

    Domestic minutes apply to calls within the US and Canada. Contact us to apply.

  • Unlimited inbound & intracompany calls

    Free inbound calling is unavailable for toll-free numbers & some high-cost countries.

  • International numbers (160+ countries)
  • Softphone for desktop, iOS, Android
  • Call recording
  • Click to call, Automated call distribution & Unlimited call queuing
  • Email & Chat support
  • 500 outbound minutes per user/month domestic

    Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.

  • Unlimited inbound & intracompany calls

    Free inbound calling is unavailable for toll-free numbers & some high-cost countries.

  • International numbers (160+ countries)
  • Softphone for desktop, iOS, Android
  • Call recording
  • Click to call, Automated call distribution & Unlimited call queuing
  • Email & Chat support
Essential

$30

$39

/ month

Per user/month. Billed annually.


What’s included?
  • All Starter features, plus…
  • 24/7 live human support
  • Advanced real-time analytics with unlimited history
  • Integrations to other systems & API
  • IVR, Skill-based routing, AI Smart queueing
  • Global SMS / MMS messages
  • Unlimited concurrent calls
  • Workflow Automation
  • All Starter features, plus…
  • Unlimited domestic calling within US & Canada

    Domestic minutes apply to calls within the US and Canada. Contact us to apply.

  • 24/7 live human support
  • Advanced real-time analytics with unlimited history
  • Integrations to other systems & API
  • IVR, Skill-based routing, AI Smart queueing
  • Global SMS / MMS messages
  • Unlimited concurrent calls
  • Workflow Automation
  • All Starter features, plus…
  • 1,000 outbound minutes per user/month domestic

    Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.

  • 24/7 live human support
  • Advanced real-time analytics with unlimited history
  • Integrations to other systems & API
  • IVR, Skill-based routing, AI Smart queueing
  • Global SMS / MMS messages
  • Unlimited concurrent calls
  • Workflow Automation

Popular

Expert

$50

$69

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.


What’s included?
  • All Essential features, plus…
  • 24/7 live agent support (incl. phone)
  • Salesforce integrations
  • Advanced support features

    Including Smart detection of resolved missed calls, Callback, VIP Queues and many others

  • Advanced sales features (Power dialer, Smart dialer)
  • Live call monitoring & wallboards
  • Mandatory call tagging
  • WhatsApp
  • Single Sign-On (SSO)
  • All Essential features, plus…
  • Unlimited domestic calling within US & Canada

    Domestic minutes apply to calls within the US and Canada. Contact us to apply.

  • 24/7 live agent support (incl. phone)
  • Salesforce integrations
  • Advanced support features

    Including Smart detection of resolved missed calls, Callback, VIP Queues and many others

  • Advanced sales features (Power dialer, Smart dialer)
  • Live call monitoring & wallboards
  • Mandatory call tagging
  • WhatsApp
  • Single Sign-On (SSO)
  • All Essential features, plus…
  • Unlimited outbound calls domestic (landline and mobile)

    Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.

  • 24/7 live agent support (incl. phone)
  • Salesforce integrations
  • Advanced support features

    Including Smart detection of resolved missed calls, Callback, VIP Queues and many others

  • Advanced sales features (Power dialer, Smart dialer)
  • Live call monitoring & wallboards
  • Mandatory call tagging
  • WhatsApp
  • Single Sign-On (SSO)
Custom

Contact us
for tailor-made offer


What’s included?
  • All Expert features, plus…
  • Unlimited worldwide call packages
  • Custom onboarding & Priority support
  • Custom reporting
  • Enterprise-level security
  • Developer support
  • SLA
  • All Expert features, plus…
  • Unlimited worldwide call packages
  • Custom onboarding & Priority support
  • Custom reporting
  • Enterprise-level security
  • Developer support
  • SLA
  • All Expert features, plus…
  • Unlimited worldwide call packages
  • Custom onboarding & Priority support
  • Custom reporting
  • Enterprise-level security
  • Developer support
  • SLA
AI Conversation
Intelligence

$19

$19

/ month

Early bird price per agent/month.

Early bird price per agent/month.


What’s included?
  • Topic Extraction
  • Call Transcription
  • Automatic Summaries & Tags
  • Talk/Listen Ratio
  • Sentiment Analysis
  • Trending Topics Coming Soon
  • Transcript Keyword Search Coming Soon
  • CRM Integration Coming Soon
  • Keyword Monitoring Coming Soon
  • Call Scoring Coming Soon

More Benefits of Using Our
Remote Office Phone System

 Grow Global Influence

Expand your global reach and gain a local presence in over 160 countries. Improve pick-up rates by calling customers and leads from numbers they trust.

Get Reliable 24/7 Support

Get help straight away if you come across any remote office system issue. Our 24/7 support will be there to help, with average response times of less than a minute.

Cut Extra Costs

Say goodbye to expensive PBX and call costs. Take your company to the cloud and leverage VoIP pricing. Scale as you need, onboard new agents, and invest resources wisely.

FAQs

What Is a Remote Office Phone System?

A remote office phone system is a communication tool for businesses that allows workers to make and receive calls from anywhere in the world. Your team can log into the phone system from their devices as long as they have an internet connection.

Today 53% of employees are hybrid workers, while 26% are fully remote team members. Phone systems for remote workers like CloudTalk give you a local number presence for customers, no matter where your agents are. Our AI-powered solution also promotes teamwork and collaboration with WhatsApp messaging and more than 30 app integrations.

How Does a Remote Office Phone System Work?

A remote office phone system is based on Voice over Internet Protocol or VoIP technology. Outwardly, VoIP phone calls work similarly to those made via traditional telephone networks. However, when a number is dialed, the call is connected over the internet.

Audible speech is converted into data packets, sent to wherever in the world the call is connected, and then reconverted back to a recognizable human voice. For the listener, this happens instantaneously.

Why Should Businesses Consider a Remote Office Phone System?

A recent survey found that 98% of employees prefer to work remotely at least some of the time. For those who do work remotely, flexibility is their top priority. Employees want flexibility in where, how, and when they work. 

What Benefits Can My Business Get From Using a Remote Office Phone System?

Platforms like CloudTalk can save you money. Instead of a huge upfront investment on new equipment and installs, you pay a fee as low as $25 per user, per month (annual billing). 

Remote office phones are also much more scalable than traditional business phones. Adding new lines with an on-premises PBX is highly complex. You must install physical copper wire phone lines and configure expensive, bulky hardware.

A remote VoIP phone solution also expands your reach to a global audience. You get affordable international calling and access to toll-free numbers for your customers. 

Our platform comes with a 99.99% Uptime SLA, ensuring you can make a call whenever you need to. You can turn any internet-connected device into a softphone capable of making and receiving calls from anywhere in the world. You can also implement bring-your-own-device (BYOD) policies for every employee. 

CloudTalk can integrate with your most-used apps to minimize all that app switching. 

A final area where VoIP business phones have a leg up on landlines is call analytics. From a real-time dashboard, your managers can monitor call volumes, call quality, average handling time, and other vital metrics. Use this information to gain actionable insights and improve your operations.

What Are the Best Features of a Remote Office Phone System?

Here’s what to look for in a remote office phone system:

Toll-free numbers and number porting – Reach more customers with a local presence. Be more accessible with free-to-call phone numbers.

Custom campaigns – Structure agent calls with notes, call scripts, and questionnaires.

Smart dialer – Lower call time by up to 50% with single-click calling from any website, CRM, or helpdesk tool.

Call flow designer – A visualization tool to customize the inbound caller journey. Build unique experiences tailored to customer choice, VIP status, and your integrated tools.  

Agent Status – Get an overview of your team’s availability so you can optimize call routing with demand. 

Call queuing – Organizes and distributes calls when your agents are busy. It helps callers get to the right technical or sales team, while VIP queues ensure your best customers move to the top of the line.

Custom call routing – Skill-based routing pairs callers with agents based on expertise. Customers will spend less time having their call transferred and have issues resolved on the first try. You can also route calls to preferred agents based on previous caller history.

Visual voicemail – Maintain a personalized customer experience when out of hours. AI transcribes voicemail messages to read in the app or as emails.  

Sentiment analysis – Keep agents informed of caller sentiment during a call. Managers can monitor for negative sentiment and step in for additional support. 

Real-time dashboard – Monitor the activity of your teams and make adjustments when necessary.

What Are Some Challenges of Managing Remote Teams?

Managing remote teams brings many benefits but does present some unique challenges. 

The biggest challenge is a greater barrier to communication. First off, you lose regular face-to-face interactions. It can be difficult for managers to check in with team members. Remote employees may feel disconnected from their colleagues due to a lack of communication.

A Forbes survey found that poor communication also affects more than half of remote workers, causing them to lose trust in leadership and their team.

Having teams spread out around the globe also makes it tricky to stay on top of individuals’ performance. CloudTalk enables managers to keep their finger on the pulse of remote and hybrid teams with real-time dashboard reporting and live agent statuses, ensuring they know what’s going on at all times.
individuals’ performance.

What Equipment Do I Need for a Remote Office Phone Solution?

You don’t need a lot of equipment to set up a remote office. Do you have a computer or a smartphone? If the answer is yes then you’re good to go. The CloudTalk app lets you work where and how you want from any internet-connected device.

How Long Does It Take to Set Up a Remote Office Phone System?

The best phone providers for remote teams can get users up and running in a matter of hours. With CloudTalk, simply sign up for our AI-powered solution with the plan of your choice. Then, download and install the app and deployment takes only a few moments. You can create and add more users as needed with just a few clicks.

Head to our onboarding portal to learn and be fully onboard and off to the races in a few hours or less.

Can I Keep My Business Phone Number?

Yes, you can keep your local business phone numbers when signing up for a remote office phone service. CloudTalk lets you port business phone numbers from 50 countries in about three weeks. 

CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.

Schedule a demo today and find out for yourself.