Let your employees do their best work anytime and anywhere in the world. Fuel your inbound and outbound calls with an affordable VoIP Remote Office Phone System that’s compatible with every smart device.
4,000+ innovative companies run on CloudTalk call center software
Say goodbye to expensive PBX solutions and call costs. Take your company to the cloud and leverage affordable VoIP pricing. Scale as you see fit, onboard new agents and numbers in seconds, and invest resources where your company needs them most.
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Don’t let your operations be confined to stuffy offices within local borders. Let your agents attend customers anytime and anywhere from their personal devices with no risk of data leaks, thanks to end-to-end encryption. Choose from 160+ international, local, and toll-free numbers and expand into new, foreign markets.
Check 10 of the best remote office phone systems in 2023 to help you decide which one fits you the most.
#1 CloudTalk | Best All-Round Remote Office Phone System
CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.
CloudTalk Voice provides high-quality offers, care, and service, all included in our business phone system solution.
With CloudTalk advanced features, your phone experience will get to a whole new level.
According to our users, CloudTalk Analytics needed remastering in order to give users more precise data. That is why we launched a new version of Analytics with in-depth insights into your calls, including call steps, reasons for missed calls, and much more.
CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
4.4/5 – 260 reviews
4.4/5 – 840 reviews
4.4/5 – 310 reviews
4.5/5 – 260 reviews
#2 Nextiva | Automated Remote Office Phone System
Nextiva is a big player in the VoIP market, providing services to more than 15,000 customers. Nextiva is widely regarded as user-friendly — users can start calling within minutes thanks to a simple and intuitive setup process. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.
Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and much more. The provider also integrates with solutions like Zendesk, ConnectWise or MS Teams.
Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breach.
Furthermore, 24/7 support means agents are always on hand to assist you.
Although Nextiva is a well-known VoIP solution, there are some issues you should know about when considering this provider:
Businesses that need a robust, secure and reliable enterprise phone system that works across every device and comes with advanced features like video conferencing, mobile app, call recording, and more.
#3 RingCentral | Best Remote Office Phone System for Enterprises
When you think about VoIP telephony solutions, RingCentral is probably among the first ones that come to your mind. It’s no wonder the company has been on the market for over 20 years and has built quite a reputation for itself.
RingCentral has a great variety of features and offers HD-quality voice and video. The provider is a good fit for enterprises since it offers an omnichannel experience and lead qualification tools, as well as management, collaboration, and performance features – all in a single software.
Despite all the positives, RingCentral does lack quite a few essential tools that modern businesses require.
features like native sentiment analytics, Speech-to-Text transcription, smart dialers or Skill-based routing are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.
The Call recording tool and Toll-free numbers are only available as add-ons, for an additional cost.
Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee.
RingCentral UI is also not always the friendliest to work with.
RingCentral MVP is a flexible cloud-based solution which is ideal for businesses of all sizes.
#4 Ooma | Best Remote Office Phone System for SMBs
Ooma is an ideal solution for smaller companies with up to 500 employees or a home phone service. It is mostly used for call logging, alerts, and escalations.
Although the set-up is very simple, and you can seek assistance from guides or customer support, there is no in-person training involved. Ooma also doesn’t offer predictive dialers and telemarketing management these features speed up your workflow and make your sales efforts much smoother. Ooma lacks reporting and analytics capabilities.
Ooma is best for smaller businesses looking for a basic VoIP service.
#5 Grasshopper | Best Streamlined Remote Office Phone System
CloudTalk is a cloud-based call center and business phone system built to maximize your customer support efforts across all channels. All you need to do is choose a number for one of the 160+ supported countries, and you can instantly start optimizing your workflows with advanced features, including IVR, click-to-call, power dialers, and more! CloudTalk also supports 35+ other powerful integrations for helpdesk, e-commerce, and CRM systems, including HubSpot and Zendesk.
According to some users, CloudTalk Analytics needed a refresh, something that would afford our users deeper insights into the data that drives their business forward.
We answered the call and recently launched Analytics 2.0, a powerful new data-visualization framework that gives users in-depth reports on the day-to-day operations of their call center. Identify problem areas and apply data-driven solutions faster than you ever thought possible.
CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.
#6 MightyCall Best CX-Oriented Remote Office Phone System
MightyCall is a cloud-based VoIP solution for small and mid-sized businesses. It helps users manage customer service calls and company communications. The system promises a convenient user experience anywhere in the world and a good variety of automation features.
Customers valued MightyCall’s unlimited free call minutes policy, as well as its selection of toll-free and vanity numbers. Many also praised the provider’s value for money, citing it as comparably cheap to other alternatives, with excellent customer support to boot.
Despite MightyCall’s attractive price, some customers pointed out you get what you pay for. MightyCall doesn’t offer click-to-call, smart or power dialers, warm transfer, skill-based routing, call tagging, and many other popular call center features. Furthermore, the solution only integrates with 3 CRMs (so far).
#7 Aircall | Best Remote Office Phone System for Salespeople
Aircall is an advanced calling solution used by 15,000+ clients. It’s designed to speed up sales processes, boost communication with prospects, and close more deals. You can automatically dial multiple candidates in a back-to-back queue and surface crucial contact information directly within the phone interface.
Aircall excels when it comes to automation. The provider also features many useful integrations, including Intercom, Pipedrive, and Zapier. Furthermore, it offers Advanced automation tools, user-friendly apps, and reliable customer support.
Aircall lacks some essential video-calling features. Webinar hosting and screen-sharing capabilities are severely limited on the platform, which can lead to a fair amount of frustration for users.
#8 Google Voice | Best Big-Brand Remote Office Phone System
Google Voice has been on the market since 2009. It offers both free and paid versions to customers. Google Voice has many useful features, such as call forwarding, ring groups, and integrations with Google Meet and Google Calendar. The biggest disadvantage of Google Voice is the lack of a desktop application.
The free version of Google Voice offers unlimited calling within the US and Canada, which is ideal for companies with a domestic client-base. The provider also includes Call recording as part of all of their plans. Implementation is fairly simple, too: you can be up and running within minutes. Last but not least, Google Voice’s customer support is there for you 24/7.
In order to access Google Voice, you must have a US phone number.
The platform also lacks popular integrations, like Slack or Zapier.
Google Voice also has certain feature limitations. You won’t get Toll-free numbers, Smart dialer, Automated Call Distribution, Call monitoring, Contact management, IVR, nor reporting and analytics.
Google Voice is best suited to companies that are just starting out. In fact, the provider is often listed as one of the best virtual phone services for small businesses, but all sizes will find something to benefit from.
#9 eVoice | Simplest Office Phone System for Minimalists
eVoice, or eReceptionist in Europe, is a little-known VoIP solution with quite a limited user base. It focuses on a similar group of entrepreneurs and SMBs like Grasshopper. But can it offer something that the other providers can’t?
What customers value most about eVoice is its fairly affordable price point, value for money, and streamlined design, making it easy for anyone to pick up and use.
This provider comes with its first significant hurdle right from the start – it’s unavailable for European customers. It lacks advanced features, including smart dialers, caller ID, advanced analytics, and 3rd party integrations.
#10 Mitel | Flexibility-Oriented Remote Office Phone System
Mitel’s VoIP product, MiVoice Business, provides users with a comprehensive calling platform that meets both their sales and customer support needs.
Mite’ls list of features offers many benefits to users, improving their efficiency and productivity, regardless of whether they work from the comfort of their home or the office. The phone system was designed with flexibility in mind, making it easy to scale your business without breaking the bank. What’s more, Mitel pays close attention to their customer experience, so you’ll always have someone to talk to should anything ever go wrong.
Reviewers on G2 have complained about connectivity issues with this service. According to some, the interface can also be difficult to navigate for new users.
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As the fastest-growing delivery player in Europe, Western Asia, and Africa, Glovo is an ambitious app that gets users whatever they need at any time of day. With food at the core of its business, the Barcelona-based company has grown exponentially and now delivers over 100M+ orders annually, operating in 22 countries and 250+ cities.
With a team across various countries, Glovo needed user-friendly phone software that offers local phone numbers in every market it operates while covering all advanced calling features on which the business relies.
Glovo set out to find a solution that provides superior call quality, delivers a full package of advanced calling features, and acts as a one-stop-shop tool. That means allowing external agents to call couriers and giving those couriers access to all necessities (sending emails, SMS, etc.). Everything was to function smoothly without the need for an additional tool.
And that’s when the company founded CloudTalk. In just 3 months, the Glovo team has made 200,000+ inbound and outbound client calls using 30 international numbers, having spent 3,000+ minutes on inbound calls and 145,000+ minutes on outbound calls.
The team’s efficiency and costs have improved drastically, to the point that the onboarding of couriers is now practically fully automated.
A remote phone system is a virtual phone system that enables businesses to make and receive calls from anywhere. It allows remote workers to access all the features of an office phone system, including call routing, call forwarding, voicemail, and conference calls. It also helps businesses to maintain their professional image and provide excellent customer service while working remotely.
Setting up a phone system in your office can be challenging, but it’s essential for any business. You need to choose the right phone system, select the appropriate hardware, set up call routing, configure voicemail, and set up call forwarding, among other tasks.
Increased flexibility: allows employees to work from anywhere with an internet connection, giving them the freedom to work from home or on the go.
Cost savings: lower setup and maintenance costs than traditional phone systems, as they do not require physical infrastructure like wiring and hardware.
Improved scalability: easily scale to meet the changing needs of a business, such as adding or removing phone lines.
Enhanced collaboration: advanced features such as conferencing, screen sharing, and messaging make it easier for employees to work together remotely.
Increased accessibility: customers can easily reach a business outside of traditional office hours, increasing customer satisfaction and potentially more business.
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The cost of a remote office phone system for small businesses can vary depending on the features and functionality required. Cloud-based phone systems are more affordable than traditional ones and typically charge a monthly subscription fee. The cost also depends on the number of users and the required features such as call routing, voicemail, and conference calls.
The best remote office phone system depends on your business needs, budget, and required features. Some popular remote phone systems for small businesses include CloudTalk, Nextiva, Aircall, and Dialpad. These systems provide features such as call routing, voicemail, call forwarding and conference calls.
-Approx. how many extensions does your company have?
-Approx. how many approximate outside calls are taking place at your busiest time?
-Are all extensions in the US?
-What features are most important to your company?
-Does your company have a call center?
-Does your company ideally want to integrate with any software (other than Teams & Outlook)?
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