CloudTalk vs Skype for Business

Searching for a replacement now that Skype for Business is gone? In the Skype for Business vs CloudTalk debate, CloudTalk emerges as a powerful VoIP solution built for modern businesses, remote teams, and customer engagement.

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CloudTalk Vs Skype for Business: Everything You Need to Know

8 companies

Property

Starting Price

Free Trial

International Numbers

Mobile Apps

Integrations

Click-to-Call

Power Dialer

Smart Dialer

IVR

ACD

SMS

MMS

WhatsApp

VIP Queues

Real-Time Customer Card

Custom Reporting

Transcriptions

Emotion Analytics

CloudTalk

$25 per user/month

14 days

+160

35+

Pinned

Skype

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35

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CloudTalk Vs. Aircall

Pricing: Which Service Fits
Your Budget Better?

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Offers four pricing plans, billed per user/month, with flexible monthly and annual payment options. Businesses can test any plan for 14 days for free, with no credit card required.

Plans include:

Starter: $19 per user/month
Essential: $29 per user/month
Expert: $49 per user/month
Custom: Pricing based on features and users

Used a pay-as-you-go and subscription-based pricing model. However, pricing varied by country, and Microsoft discontinued the service, pushing users toward Microsoft Teams.

Plans included:

Skype Credit: Pay-as-you-go pricing based on call destinations
Subscriptions: Country-specific pricing for calling plans
No structured business plans

Unlike Skype for Business, CloudTalk provides clear, scalable plans tailored to customer support, sales, and remote teams. Plus, the longer free trial and predictable costs make it a smarter investment.

Features: Which Service
Powers Your Team Better?

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Provides 75+ advanced and AI-powered features, including Smart Dialers, IVR, Call Routing, and Real-Time Analytics. It integrates with +[integration_tools] CRM, helpdesk, and business intelligence tools, ensuring seamless communication, workflow automation, and enhanced productivity.

Offered basic VoIP functionality, including group calls, file sharing, and voicemail. While it integrated well with Microsoft tools, it lacked advanced automation, AI-driven analytics, and extensive third-party integrations, making it less suitable for dynamic business environments.

CloudTalk is one of the best VoIP software for remote teams. Features like automation, real-time reporting, and flexible tools make CloudTalk a future-ready upgrade for teams needing a modern VoIP and contact center solution.

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

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Receives strong user ratings, scoring 4.3 on G2 and 4.4 on Capterra. Customers highlight its high call quality, advanced automation, and responsive support, making it a trusted choice for modern businesses.

Had mixed reviews, with a 4.2 rating on G2 and 4.1 on Capterra. Users frequently reported call drops, poor reliability, and limited integrations, making it a less effective tool for business communication.

With Skype for Business no longer available, CloudTalk provides a better solution. It offers more advanced features, stronger integrations, and a stable connection, making it a superior choice for growing businesses.

Result

For Call Quality, Country Coverage, and Connections…
Choose CloudTalk as the Perfect Fit!

CloudTalk is a leading Skype for Business replacement, recognized by G2 and HubSpot. With superior call quality, international reach, and powerful VoIP features, it’s the ideal solution for businesses needing a reliable communication platform.

CloudTalk Vs Skype for Business: Onboarding & Support

CloudTalk ensures seamless onboarding with 24/7 customer support via chat, phone, and email. Premium users get dedicated account managers. All users also benefit from quick, personalized setup assistance for a smooth start.

Skype for Business lacked direct support beyond community forums and a self-service help center. Businesses received no dedicated support team, making troubleshooting more challenging compared to CloudTalk’s round-the-clock assistance.

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CloudTalk Vs. Skype for Business:
Country Coverage

CloudTalk provides 160+ international, local, and toll-free numbers. With affordable pricing starting at $ per number and a strong VoIP infrastructure, businesses can maintain high-quality calls worldwide. If coverage matters, Skype for Business fell short.

Skype for Business had limited local number availability and no toll-free support, restricting businesses that need a professional presence in multiple regions. With better global reach, more number options, and superior VoIP quality, CloudTalk is the best choice for businesses expanding internationally.

Explore Numbers

CloudTalk Vs. Skype for Business:
Quality & Connections

CloudTalk delivers 99.99% uptime with zero major outages last year, ensuring your calls remain clear and uninterrupted. Comparatively, Skype for Business relied on a peer-to-peer (P2P) model that was prone to unstable connections and inconsistent call quality.

CloudTalk’s globally distributed data centers optimize call routing, minimizing latency and drop rates, while Skype users frequently report connectivity issues that disrupt workflow. With superior infrastructure, HD call quality, and global reliability, CloudTalk is a clear upgrade for businesses that need dependable communication.

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Advantages and reviews of CloudTalk

Still not convinced? 
Our results speak for themselves

14 days of free trial

Experience CloudTalk’s full capabilities with zero risk. No hidden fees, no credit card required.

24/7 Customer Support

We’ve got your back day or night, with live chat, email, and phone support whenever you need it.

Effortless Setup

Get up and running in under 5 minutes. No IT expertise is needed, just plug and play.

Unmatched Call Reliability

With nine globally distributed data centers, enjoy flawless call quality and optimized routing wherever you operate.

G2 Reviews proof

CloudTalk makes handling customer calls ridiculously easy. The interface is clean and simple, so even if you’re not super tech-savvy. One of its biggest perks is how well it integrates with CRMs like HubSpot, Salesforce, and Zendesk, meaning all your customer info stays in one place.

Bartosz M.
Fleet Manager

It [CloudTalk] offers support for various mobile and web platforms, which makes it quite easy to use. Getting it integrated is also pretty easy since it has native support for many CRMs. Calling rates are quite competitive as well.

Yash N.
Co-Founder

CloudTalk is very easy to use, and the implementation part is THUMBS UP. I have been using CloudTalk now for a while, and the experience is pretty good. I am able to connect with my prospects without any hindrances [from those] who reside abroad.

Mercy D.
Business development executive

G2 ranked us among the Top 50
Customer Service Products for 2024.

FAQs

What is CloudTalk used for?

CloudTalk is a VoIP solution for sales and support teams, offering automation, analytics, and CRM integrations. It’s a top Skype for Business vs CloudTalk alternative.

What is the difference between Skype for Business and CloudTalk?

CloudTalk offers advanced VoIP features, while Skype is mainly for meetings. See our CloudTalk vs Skype for Business comparison for a full breakdown.

Is CloudTalk a better alternative to Skype for businesses?

Yes, CloudTalk is the best Skype alternative for business, with call automation, analytics, and CRM integrations, unlike Skype’s basic VoIP tools.

Can I get international phone numbers with Skype and CloudTalk?

CloudTalk offers 160+ international numbers, while Skype has limited coverage. It’s the best Skype for Business alternative for international calls.

Does Skype or CloudTalk offer better call quality?

CloudTalk delivers 99.99% uptime, HD calls, and low latency, while Skype’s P2P tech leads to call drops. See Skype for Business vs VoIP providers.

How does CloudTalk’s pricing compare to Skype’s?

CloudTalk has predictable pricing with multiple plans, while Skype’s pay-as-you-go model varies. See CloudTalk vs Skype for Business pricing for details.

Can CloudTalk integrate with CRMs like Salesforce and HubSpot?

Yes, CloudTalk supports +[integration_tools], including HubSpot and Salesforce. Skype was mostly limited to Microsoft. See Skype for Business vs CloudTalk integrations.