Top 8 WhatsApp Business Alternatives:
Find Your `New Solution`

CloudTalk

Considering WhatsApp Business for your first business communication solution, or looking to upgrade? Make sure you choose the best solution for your business. Compare the best 8 providers on the market today and find your WhatsApp Business alternative!

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Top 8 WhatsApp Alternatives:
Comparison & Pricing

8 companies

Property

Key Features

Integrations

Reviews

Pricing

Pinned

CloudTalk

Calling & SMS,
Conversational Intelligence,
Smart & Power Dialers,
Call Masking,
Call Routing,
Callback

WhatsApp for Inbound & Outbound Messaging,
Salesforce,
Pipedrive,
Microsoft Teams

G2: 4.3/5
Capterra: 4.4/5

$25 per user/month

WhatsApp Business

Text and Voice Messaging,
File Sharing, Labels,
Catalogs

WhatsApp API

G2: 4.2/5
Capterra: 4.6/5

Variable pricing based on channel and region.

Telegram for Business

Group Chats,
Auto-Deleting Messages,
Automation Bots

Telegram API

G2: 4.3/5
Capterra: 4.5/5

Free

Signal

End-to-End Encryption,
Self-Destructing Messages,
Voice & Video Calls

N/A

G2: 4.5/5
Capterra: 4.6/5

Free

Microsoft Teams

Collaboration, Chat & Video Conferencing,
File Sharing, Channels

Office Suite,
Trello,
Asana

G2: 4.3/5
Capterra: 4.4/5

$5 per user/month

Slack

Channels,
Messaging,
File Sharing, Message History, Notifications

Google Drive, Office 365,
Trello

G2: 4.5/5
Capterra: 4.7/5

$6.7 per user/month

Wire for Business

Secure Messaging,
File Sharing, Conferencing,
Guest Rooms

Wire API

G2: 4.2/5
Capterra: 4.3/5

$5 per user/month

Viber for Business

Calling & Messaging, Public Accounts, Chatbots,

Viber API

G2: 4.4/5
Capterra: 4.5/5

Free

Threema Work

End-to-End Encryption, Anonymous Usage,
File Sharing, Group Messaging

Threema API

G2: 4.6/5
Capterra: 4.7/5

$2.99 per user/month

Enter CloudTalk:
The #1 WhatsApp Alternative

If you haven’t heard it yet, CloudTalk is the Next Generation Business Calling Software for data-driven sales and support teams. And according to G2, we’re also the #1 Justcall Alternative! So, what gives us the edge?

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

See customer story

"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."

Sara Konickova Sales Ops Manager

See customer story

Why Do Companies Choose WhatsApp Business?

WhatsApp Business is a widely used messaging platform offering businesses an easy way to communicate with customers. With over 2 billion users, it provides a familiar and accessible channel for engagement. Businesses benefit from:

End-to-End Encryption: Secure messaging for customer interactions.
Broad Reach: A massive global user base ensures easy customer access.
Business Profiles: Create branded profiles with contact details and service descriptions.
Automated Messaging: Quick replies, greeting messages, and away responses for efficiency.

Why Should You Consider a WhatsApp Business Alternative?

While WhatsApp Business works well for many, it’s not a perfect fit for every company. Businesses with specific needs, such as better security, broader integrations, or advanced collaboration tools, often look for alternatives to WhatsApp for Business.

Collaboration Restrictions: Does not offer multi-agent support or internal team collaboration tools.
Limited Integrations: Lacks deep integration with 3rd party tools, making WFA difficult.
Scalability Issues: The WhatsApp Business API alternative requires external providers for setup.
Compliance and Security: Industries with strict regulations may find encryption insufficient.

Seamless Scalability

As companies grow and needs change, so do tech stacks. But CloudTalk’s prepared for that. Add new apps as you go via an Open API, or choose from the 35+ native integrations featuring resilient infrastructure and 2-way synchronization, and enjoy faster, more reliable experiences.

AI-Powered Productivity

Why let your agents waste time on tedious tasks if you can automate for even better results? Optimize your workflows with intelligent features, including Smart Dialers, Automatic Transcriptions, Case-Sensitive Analytics, and AI to save time and make more money.

Who else is on the market?

Learn More About WhatsApp Business and Its Alternatives

CloudTalk

CloudTalk is a cloud-based call center and business phone system designed to enhance customer support across all channels.

Choose a number from over 160+ supported countries and optimize your workflows with advanced features like IVR, click-to-call, and power dialers. CloudTalk also integrates with over 35 tools for helpdesk, e-commerce, and CRM systems, including HubSpot and Zendesk.

Pros

Offers advanced AI capabilities
Intelligent call-routing tools for efficient workflow
Integrates with a wide range of tools, including HubSpot and Zendesk

Cons

Initial setup and customization may require technical knowledge
Pricier compared to basic VoIP services

Key Features

Call masking to keep personal numbers private
Intelligent call-routing tools for smooth workflow
Callback feature that redials until the agent connects
Call redirecting during busy hours or when out of the office
High-quality mobile phone calls with guaranteed low latency and minimal jitter

What Type of Business Is It Best For?

CloudTalk is perfect for mid-sized companies looking to grow. It’s typically used in sales for outbound calls and customer service for inbound calls.

Pricing

Telegram for Business

Telegram for Business stands out as a robust option to WhatsApp. It offers a secure, fast messaging platform with features designed to meet small business needs.

With Telegram, companies can benefit from large group chats, automated bots, and easy file sharing. Security is a top priority, making it ideal for businesses that handle sensitive information. Companies seeking both speed and security will find Telegram an excellent choice.

Pros

High security with end-to-end encryption
Customizable bots for automation
Supports large group chats

Cons

May require training to leverage bots effectively
Limited integration with some business tools
Not as widely adopted in some regions

Key Features

Large group chats facilitate team communication and collaboration
Cloud-based system allows access from anywhere
End-to-end encryption ensures secure messaging
Self-destructing messages for added security
Bots automate tasks and enhance efficiency

What Type of Business Is It Best For?

Security-focused small businesses looking for a fast and reliable messaging solution.

Pricing

Signal

Signal offers a robust solution for secure and private communication.

It is renowned for its top-tier encryption and privacy features, making it ideal for businesses that handle sensitive information and require secure communication channels.

Pros

High-level encryption for maximum security
Open-source nature fosters transparency and trust
User data is kept private with a focus on confidentiality
Supports voice and video calls with secure encryption

Cons

Limited integration with other business tools
Can be less user-friendly for non-technical users
Smaller user base compared to more mainstream apps

Key Features

Advanced encryption ensures all communications are secure
Self-destructing messages add an extra layer of security
Open-source platform allows for transparency and trust
Voice and video calls with end-to-end encryption
Privacy-first design keeps user data confidential

What Type of Business Is It Best For?

It’s especially suited for industries that handle sensitive client information daily.

Pricing

Microsoft Teams

Microsoft Teams integrates seamlessly with Office 365, offering a robust suite of tools for communication and collaboration.

For businesses already using Microsoft products, it’s a solid option that goes beyond messaging, providing video conferencing, file sharing, and robust integration partners.

Pros

Seamless integration with Office 365
Comprehensive collaboration tools for teams
Easy file sharing with OneDrive and SharePoint

Cons

Can be complex to set up and manage
Higher cost compared to some other platforms
May require training for full utilization of features

Key Features

Video conferencing supports remote meetings and webinars
Customizable workspaces and channels for different teams
Team collaboration tools streamline project management
Deep integration with Office 365 enhances productivity
File sharing with OneDrive and SharePoint integration

What Type of Business Is It Best For?

Companies using Microsoft Office Suite need an integrated solution that plays well with their existing tools.

Pricing

Slack

Slack is a versatile communication platform that enhances team collaboration and project management.

Known for its channels, direct messaging, and extensive integrations with various productivity tools, Slack helps companies in every sector streamline their communication and become more efficient.

Pros

Intuitive interface that’s easy to use
Supports a wide range of third-party integrations
Channels and direct messaging improve team communication

Cons

Higher pricing for advanced features
Can become cluttered with heavy usage
Limited video conferencing capabilities compared to some Whatsapp competitors

Key Features

Channels organize conversations by topic, project, or team
Customizable notifications to prioritize important messages
File sharing and search functionality within the platform
Direct messaging for quick and private conversations
Extensive integrations with popular productivity tools

What Type of Business Is It Best For?

It’s particularly suited for tech companies, creative agencies, and organizations that communicate in real-time and integrate with other tools.

Pricing

Wire for Business

Wire provides a secure communication platform designed for both personal and business use.

With features like end-to-end encryption, video conferencing, and team collaboration tools, Wire is an excellent choice for businesses that prioritize security and privacy.

Pros

Cross-platform support
Strong emphasis on security and privacy
GDPR-compliant, ensuring data protection standards

Cons

Limited integrations with third-party business tools
Higher cost compared to some other platforms
User interface can be complex for new users

Key Features

File sharing with encrypted storage
Secure video conferencing and voice calls
End-to-end encryption for all communications
Team collaboration tools to streamline projects
Cross-platform support for seamless communication on any device

What Type of Business Is It Best For?

Wire is ideal for businesses that handle sensitive information and require high levels of security and privacy.

Pricing

Viber for Business

Viber offers a versatile messaging platform designed to facilitate casual and engaging business communication.

Some of Viber’s best features are its group chats, file sharing, and multimedia messages. Viber provides a dynamic and interactive environment for team interactions and customer interactions.

Pros

User-friendly interface that’s easy to navigate
Group chats enhance team collaboration
Secure with end-to-end encryption

Cons

Limited integration with other business tools
Less suited for formal business communication
May lack some advanced features found in other platforms

Key Features

Multimedia messages, including stickers and gifs, to enhance communication
Group chats allow for team discussions and collaboration
File sharing for easy exchange of documents and media
Voice and video calls for more direct communication
End-to-end encryption for secure messaging

What Type of Business Is It Best For?

Businesses looking for a more casual and engaging communication tool that fosters a friendly and interactive environment.

Pricing

Threema Work

Threema Work is built for secure business communication, offering features like encrypted messaging, file sharing, and group chats.

It prioritizes data privacy and ensures compliance with stringent security standards,

Pros

Allows for caller anonymity
Strict compliance with international security standards
Top-tier encryption ensures maximum data security

Cons

Limited integration with other business tools
Higher cost compared to some other platforms
May have a steeper learning curve for new users

Key Features

Group chats to enhance team collaboration
Encrypted messaging to protect sensitive information
Compliance with strict security standards for data privacy
File sharing capabilities to facilitate secure document exchange
Call anonymity ensures user privacy and prevents metadata tracking

What Type of Business Is It Best For?

Security-conscious companies that handle sensitive information and require high levels of data protection.

Pricing

Enter CloudTalk: The #1 WhatsApp Business Alternative

If you haven’t heard it yet, CloudTalk is the next generation of AI-powered business communication software for data-driven teams, combining crystal-clear calls with 99.7% SLA across 1+ markets to fuel your inbound and outbound ops.

Automate routine tasks with our advanced AI features centralize your workflows with + native integrations for CRMs, Helpdesk, BI systems, and more. Turn your call center into the revenue-generating machine it was supposed to be.

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