Zoom Vs. Skype

Stop wasting time with Skype’s outdated platform that’s being discontinued in May 2025. Businesses need powerful video conferencing with rock-solid security, breakout rooms, and scalable solutions—all features Skype critically lacks.

This head-to-head comparison of Zoom vs. Skype reveals why forward-thinking companies are migrating to Zoom before Skype becomes completely obsolete.

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Zoom Vs. Skype: Everything You Need to Know

8 companies

Property

Starting Price

Free Trial

Mobile Apps

Integrations

International Numbers

Click-to-Call

SMS

MMS

WhatsApp

IVR

ACD

VIP Queues

Smart Dialer

Real-Time Customer Card

Custom Reporting

Emotion Analytics

AI Transcriptions & Summaries

Zoom

$12.49 per user/month

14 days

iOS, Android

1000+

100+

Pinned

Skype

$4 per user/month

30 days

iOS, Android

50+

25+

CloudTalk Vs. Aircall

Pricing: Which Service Fits
Your Budget Better?

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Offers four pricing plans, billed per user/month, with the option of monthly and annual payments. Each plan can be experienced first for 14 days completely free, with no credit card required.

Plans include:

Free: $0 per user/month.
Pro: $14.99 per user/month.
Business: $19.99 per user/month.
Custom: based on features and users.

Offers three pricing plans, billed per user/month annually. There is no option for monthly billing. Each plan can be first experienced for 7 days completely free, with no credit card required.

Plans include:

Free: $0 per user/month. Skype Credit: Pay-as-you-go model. Subscription: $2.50 per user/month.
Custom: based on features and users.

Zoom has a more comprehensive range of pricing plans, allowing users to choose the subscription tier that best suits their use case. It offers options for annual and monthly billing —especially important with Skype being discontinued in May 2025.

Result

Features: Which Service
Powers Your Team Better?

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Offers 75+ advanced and AI-powered features, including HD video conferencing, webinars, breakout rooms, virtual backgrounds, enhanced security, and screen sharing. It also integrates with 85+ of the most popular CRMs, Business Intelligence, and Helpdesk tools.

Offers 45+ features, including basic VoIP functionality, group calls, file sharing, and voicemail. It also has an optional AI add-on for transcriptions, but has limited integrations beyond Microsoft tools, boasting only 30+ total integrations

Although Skype has a selection of integrations, its core offering of features is considerably more limited. In any video quality comparison, Zoom consistently outperforms. For businesses looking for a comprehensive video conferencing solution with advanced business tools that scale for teams, Zoom is the go-to tool.

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

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Averages 4.5 / 5 stars on G2 with 5500+ reviews and 4.5 / 5 stars on Capterra with 5000 reviews.
Across the major portals, customers praise Zoom video conferencing vs skype and especially support for complete cloud performance issues.

Averages 3.2 / 5 stars on G2 and Capterra combined with 1700+ review scores respectively. Across the review portals, customers provide hit-and-miss feedback about privacy issues as well as call quality and connection issues.

While both solutions get their share of complaints regarding connection and performance issues, this is par for the course for all services. Nevertheless, Zoom has consistently higher ratings on all major platforms, making it the clear frontrunner in terms of user satisfaction.

Result

For Call Quality, Country Coverage, and Connections…
Choose CloudTalk!

CloudTalk ranks among the fiercest Zoom and Skype Business competitors, winning over the hearts of users and industry leaders. Our software has been named as a leader in the call center space by G2 and Hubspot numerous times. And here’s why!

While the zoom vs skype reliability debate continues, CloudTalk offers superior call quality with crystal-clear audio across all international calls. With coverage in over 160 countries and a 99.7% uptime guarantee, CloudTalk provides the consistent connection that business communications demand.

Zoom Vs. Skype: Onboarding & Support

Leveraging the right business communication and cloud phone can make or break your business. Zoom offers extensive support for new users, including comprehensive onboarding resources and email, chat, and phone support, with premium support options available for Business and Enterprise plans.

Where Zoom really comes into its own is continuous customer support, where they are ready to help you 24/7 with multiple contact channels and personalized assistance. Meanwhile, Skype’s support relies primarily on community forums and knowledge bases, with limited direct support options for business users.

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Zoom Vs. Skype: Country Coverage

Access to international markets is crucial for any business looking to scale up its operations. Similarly, global operations also require you to have a solid selection of local numbers to boost pick-up rates and toll-free numbers to fuel your inbound support.

This is where we excel. Zoom has one of the most expansive offers for international coverage, with availability in 190+ countries, comprehensive global dial-in numbers, and toll-free number support for professional meetings. Meanwhile, Skype only offers limited local number options and lacks toll-free number support, which can be severely limiting for global businesses.

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Zoom Vs. Skype: Call Quality & Connections

Poor call quality and choppy connections can be costly. In reality, 42% of users never call back if they experience noticeable lag or delays. And although Skype relies on peer-to-peer technology, they’ve experienced significant connection issues with larger teams.

Meanwhile, Zoom has a near-perfect connection rate, with 99.99% uptime and strong global infrastructure. Furthermore, we offer HD call quality with AI-based noise suppression to guarantee an excellent experience across all meeting sizes, ensuring professional communication remains uninterrupted.

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Not convinced? Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option

How CloudTalk Compares to Skype and Zoom

While both Zoom and Skype have their strengths in the video conferencing space, CloudTalk offers a comprehensive business communication solution that addresses limitations found in both platforms.

CloudTalk provides superior call quality that surpasses what you’ll find in the skype vs zoom video quality debate. With dedicated business phone numbers in 160 countries, advanced call routing, and native CRM integrations, CloudTalk delivers the professional communication system that growing businesses need.

Unlike Skype’s limited direct support and Zoom’s sometimes overwhelming feature set, CloudTalk offers the perfect balance—robust features with an intuitive interface, backed by 24/7 support with response times under 1 minute. Why risk it with Skype for Business when CloudTalk can help?

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Pricing: Transparent Memberships for Businesses of Any Size

CloudTalk offers a transparent pricing structure with four clearly defined tiers: Starter ($25/user/month), Essential ($29/user/month), Expert ($49/user/month), and Custom plans for enterprise needs. Each tier includes a comprehensive set of features with no hidden costs, and all plans can be experienced with a 14-day free trial. Annual payment options provide additional savings.

Zoom’s pricing, while structured in tiers (Free, Pro at $14.99/user/month, Business at $19.99/user/month, and Enterprise), focuses primarily on video conferencing. When businesses need proper VoIP functionality through Zoom Phone, they face additional costs starting at $10/user/month on top of their video subscription.

Skype offers a combination of pay-as-you-go credits and subscription models starting at $2.50/user/month. While this appears cost-effective at first glance, businesses often encounter unexpected costs for additional features, and the upcoming discontinuation in May 2025 makes any investment questionable in terms of long-term value.

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Features: CloudTalk vs. Zoom vs. Skype

CloudTalk offers a comprehensive suite of business communication tools including power dialer, AI-powered call recording, and advanced routing, along with 25+ CRM integrations (Salesforce, HubSpot, Pipedrive) and robust analytics dashboards. In contrast, Zoom provides strong video conferencing but limited VoIP capabilities, while Skype offers only basic calling features with minimal business functionality.

Zoom outperforms with more business-oriented features, but both platforms fall short of CloudTalk’s purpose-built business solution. For teams that need powerful communication tools with seamless integration and analytics, CloudTalk delivers a complete, business solution that growing companies demand.

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Advantages and reviews of CloudTalk

Still not convinced? 
Our results speak for themselves

14 days of free trial

No hidden charges, no credit card required

24/7 Customer Support

Get real-time assistance whenever needed.

Set up in less than 5 min.

No technical expertise required.

9 globally distributed centers

Stronger, more reliable connections worldwide.

G2 Reviews proof

I don’t think there’s any other way to go when using a service like this due to how easy cloud talk is to use, how easy it is to install and integrate into my daily work life, and the fact that i use it everyday with absolutely 0 hassle opening it, setting it up or dealing with any issues at all, speaks volumes about it.

Kai R.

Sales Executive, Mid-Market

CloudTalk is a fantastic tool! Integrated with my CRM, it makes calls quick, easy, and crystal clear. Using CloudTalk alongside Pipedrive has been a seamless experience, significantly improving my workflow. It’s the best telephone system I’ve used of all I’ve tried—it makes communication simple and smooth. I highly recommend it!

Daria B
Admin Administrator, Mid-Market

The customer support team is incredibly responsive and knowledgeable, always ready to help with any issue. We love the flexibility it offers, from call routing to detailed analytics that help us optimize performance. It’s made our communication both more efficient and reliable, whether for sales calls, customer service, or internal discussions.

Nikodem

CSS Team Lead, Mid-Market

G2 ranked us among the Top 50
Customer Service Products for 2024.

FAQs

Which is better Skype or Zoom?

Zoom outperforms Skype with better video quality, more business features, and higher reliability. With Skype being discontinued in May 2025, Zoom is clearly the superior option for professional use.

Why is everyone using Zoom instead of Skype?

Zoom offers a more intuitive interface, superior video quality, and business-friendly features like breakout rooms. Skype’s limited development and upcoming discontinuation have accelerated its decline.

Does anybody use Skype anymore?

Skype usage has declined dramatically as users migrate to alternatives. With Microsoft announcing its discontinuation in May 2025, most businesses have already switched to Zoom or CloudTalk.

What are the disadvantages of Skype?

Skype suffers from connection issues, limited business features, poor integration options, minimal analytics, and will be discontinued in May 2025, making it a risky choice for businesses.

Is Zoom replacing Skype?

Yes, Zoom has largely replaced Skype for most professional users. With Skype’s announced discontinuation in 2025, the transition away from Skype is accelerating across all sectors.

Is Zoom still the best?

For video meetings, Zoom remains strong. However, for comprehensive business communication including advanced call handling and CRM integration, CloudTalk offers superior functionality.

So, who is the overall winner
of the best VoIP alternative?

We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today