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بالمنتج رقم 15 الأسرع نموًا من قبل G2

تعمل آلاف الشركات مع العملاء عبر الهاتف كل يوم لتوليد الوعي وزيادة الإيرادات لشركتهم. تساعد تقنية مركز الاتصال الشركات على بناء منصات رقمية لتتبع هذه التفاعلات، دون الحاجة إلى أجهزة أو مساعدة فنية إضافية.

يندرج كلاود توك تحت أفضل 10 برامج لعمليات مركز الاتصال الأسهل استخدامًا.

جرّبه مجانًا

جدولة نسخة تجريبية

أحدث الجوائز من G2

High Performer for Enterprise VoIP on G2

High Performer for Mid-Market VoIP on G2

زعيم لـ VoIP في G2

Easiest To Use on G2

High Performer for Enterprise VoIP on G2

High Performer for Mid-Market VoIP on G2

زعيم لـ VoIP في G2

Easiest To Use on G2

أكثر من 2500 مركز اتصال وأنظمة هاتف
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Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.

The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.

Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.

We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.

CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.

The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.

The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.