Boost call center performance

Gain deep insights into customer needs. Fine-tune campaigns pre-launch. Perfect for feedback and agent training.

Trusted by 230 companies worldwide

How the call recording feature works

Automatic call recordings

After the call, audio recordings are saved in client contact details, call history, and stats. Listen via browser, device, anywhere.

Access call recordings

Play call recordings within Dashboard Statistics. Choose to listen or download after each call.

Transmit recordings to FTP

CloudTalk sends recordings to your FTP daily. Archive or process as needed. All tailored to your business requirements.

Examine any recording freely

Enhance agent training and call monitoring with our Call Recording feature. Improve service quality by reviewing past interactions. Simply click Play on the contact detail, call history, or statistics to listen.

CloudTalk has benefited us in several ways. First, the platform has helped us increase our team’s productivity by allowing us to manage calls and voicemail more efficiently. Second, the call recording and voicemail transcription features have been invaluable in helping us review important conversations and keep accurate records.

Nencho P., Mid-Market

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Improve campaigns at every stage

Analyze past campaign recordings to enhance new targeting. By reviewing calls, grasp customer needs for purchase processes, claims, and satisfaction.

It seamlessly manages our communication interactions, making it easy to monitor, record, and analyze calls. It ensures that we provide top-notch customer support and optimize our cold calling efforts, all while maintaining an intuitive and user-friendly experience.

Amir R., Small Business

Pricing options

Save interactions for analysis

Recording customer interactions provides insight into issues, aiding in resolution. Archived for future reference if similar issues arise.

CloudTalk is solving the challenge of call monitoring and enhancing our understanding of incoming calls by seamlessly integrating with our CRM, HubSpot. This integration allows us to track and analyze calls more effectively, providing valuable insights into caller interactions. It helps us better manage and optimize our communication processes, ultimately contributing to improved customer engagement and streamlined operations.

Ralph B., Mid-Market

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Plans worth every dollar

Monthly Annually

Bosnia and Herzegovina

Central African Republic

Democratic Republic of the Congo

Republic of the Congo

East Timor (Timor-Leste)

Saint Kitts and Nevis

Saint Lucia

Saint Vincent and the Grenadines

Samoa

San Marino

Sao Tome and Principe

Vatican City (Holy See)

Starter

$25

$34

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.

What’s included?

Unlimited inbound & intracompany calls

Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
International numbers (160+ countries)
Softphone for desktop, iOS, Android
Call recording
Click to call, Automated call distribution & Unlimited call queuing
Email & Chat support

Unlimited domestic calling within US & Canada

Domestic minutes apply to calls within the US and Canada. Contact us to apply.
Unlimited inbound & intracompany calls

Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
International numbers (160+ countries)
Softphone for desktop, iOS, Android
Call recording
Click to call, Automated call distribution & Unlimited call queuing
Email & Chat support

500 outbound minutes per user/month domestic

Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
Unlimited inbound & intracompany calls

Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
International numbers (160+ countries)
Softphone for desktop, iOS, Android
Call recording
Click to call, Automated call distribution & Unlimited call queuing
Email & Chat support

Contact Sales

Essential

$30

$39

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.

What’s included?

All Starter features, plus…
24/7 live human support
Advanced real-time analytics with unlimited history
Integrations to other systems & API
IVR, Skill-based routing, AI Smart queueing
Global SMS / MMS messages
Unlimited concurrent calls
Workflow Automation

All Starter features, plus…
Unlimited domestic calling within US & Canada

Domestic minutes apply to calls within the US and Canada. Contact us to apply.
24/7 live human support
Advanced real-time analytics with unlimited history
Integrations to other systems & API
IVR, Skill-based routing, AI Smart queueing
Global SMS / MMS messages
Unlimited concurrent calls
Workflow Automation

All Starter features, plus…
1,000 outbound minutes per user/month domestic

Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
24/7 live human support
Advanced real-time analytics with unlimited history
Integrations to other systems & API
IVR, Skill-based routing, AI Smart queueing
Global SMS / MMS messages
Unlimited concurrent calls
Workflow Automation

Contact Sales

Popular

Expert

$50

$69

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.

What’s included?

All Essential features, plus…
24/7 live agent support (incl. phone)
Salesforce integrations
Advanced support features

Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
Advanced sales features (Power dialer, Smart dialer)
Live call monitoring & wallboards
Mandatory call tagging
WhatsApp
Single Sign-On (SSO)

All Essential features, plus…
Unlimited domestic calling within US & Canada

Domestic minutes apply to calls within the US and Canada. Contact us to apply.
24/7 live agent support (incl. phone)
Salesforce integrations
Advanced support features

Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
Advanced sales features (Power dialer, Smart dialer)
Live call monitoring & wallboards
Mandatory call tagging
WhatsApp
Single Sign-On (SSO)

All Essential features, plus…
Unlimited outbound calls domestic (landline and mobile)

Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
24/7 live agent support (incl. phone)
Salesforce integrations
Advanced support features

Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
Advanced sales features (Power dialer, Smart dialer)
Live call monitoring & wallboards
Mandatory call tagging
WhatsApp
Single Sign-On (SSO)

Contact Sales

Custom

Contact us
for tailor-made offer

What’s included?

All Expert features, plus…
Unlimited worldwide call packages
Custom onboarding & Priority support
Custom reporting
Enterprise-level security
Developer support
SLA

All Expert features, plus…
Unlimited worldwide call packages
Custom onboarding & Priority support
Custom reporting
Enterprise-level security
Developer support
SLA

All Expert features, plus…
Unlimited worldwide call packages
Custom onboarding & Priority support
Custom reporting
Enterprise-level security
Developer support
SLA

Request a quote

AI Conversation
Intelligence

$19

/ month

Early bird price per agent/month.

What’s included?

Topic Extraction
Call Transcription
Automatic Summaries & Tags
Talk/Listen Ratio
Sentiment Analysis
Trending Topics Coming Soon
Transcript Keyword Search Coming Soon
CRM Integration Coming Soon
Keyword Monitoring Coming Soon
Call Scoring Coming Soon

Contact Sales

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

See customer story

"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

See customer story

"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

See customer story

"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

See customer story

Other features
you might like

Listen in on calls or invite experienced colleagues to help with complex issues while putting customers on hold.

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Create custom campaigns to help agents structure their calls with notes, call scripts, and questionnaires.

Read more →

Save your team’s time and maximize efficiency by removing repetitive tasks with custom automated workflows.

Read more →

Assign VIP tags to your higher priority customers so they can skip the queue and reach the right agent instantly.

Read more →

FAQs

How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.