Boost your call center performance with Call Recording Software from CloudTalk

Get more insight into unique customer needs

Optimize your campaigns before a new product or service is launched

Ideal for feedback and agent training

Better customer interaction
with call recordings

Having clear recordings of conversations with customers helps you capture conversations with potential leads and identify the insight into their unique needs as well.

With CloudTalk, you can automatically make a recording of all calls from your laptop or mobile phone anywhere and anytime. CloudTalk also makes it very easy to download the call recordings as a standard https link (website link), which you can then save and store anywhere you need.

How the call recording feature works

CloudTalk allows you to easily monitor agent performance and ensure
that your company quality standards are being met.

customer support small

Automatic call recordings

Once the call ends, an audio recording is automatically saved in the client’s contact details, call history, and statistics. You can listen to any call directly from your internet browser anywhere, on any device.

agents illustration small

Listen or download recordings

Play the call recordings straight in the Dashboard and in Statistics. At the end of each phone record item, you can either listen to the recording or download it.

5 minutes setup illustration small

Send all recordings to your FTP

CloudTalk can also send all recordings to your FTP server once a day. There, you can archive them for as long as you need or use them for further processing. Based on your current business needs.


call monitor dashboard

Study any conversation you would like from the recording

The Call Recording feature is a great way of monitoring your calls and training your agents. Based on previous customer interactions, agents can develop their skills and improve the quality of your call center services. You simply click on the Play button in the customer’s contact detail, in the call history or call statistics, and choose the call you want to listen to.

Optimize your marketing campaigns in every stage

Analyze recordings related to previous campaigns and improve targeting of the new one. When you observe phone calls, you can better understand customers’ needs. Consequently, you may follow crucial stages of the purchase processes on e-shops, reasons for claims, general customer satisfaction with products and services or the quality of your campaigns.

e-commerce contact center
Dashboard

Document customer service interactions for tough conversations

By recording customer interactions, organizations are able to have an understanding of what went wrong. Thanks to this, they can also fix the underlying issues. The recordings will further be available for reference, in case the same complaint occurs again.


#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.5/5 – 225 reviews

Read the reviews

4.3/5 – 347 reviews

Read the reviews

4.5/5 – 272 reviews

Read the reviews

4.5/5 – 225 reviews

Read the reviews

Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.