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Boost call center performance
Gain deep insights into customer needs. Fine-tune campaigns pre-launch. Perfect for feedback and agent training.
Trusted by 230 companies worldwide
How the call recording feature works
Automatic call recordings
After the call, audio recordings are saved in client contact details, call history, and stats. Listen via browser, device, anywhere.
Access call recordings
Play call recordings within Dashboard Statistics. Choose to listen or download after each call.
Transmit recordings to FTP
CloudTalk sends recordings to your FTP daily. Archive or process as needed. All tailored to your business requirements.
Examine any recording freely
Enhance agent training and call monitoring with our Call Recording feature. Improve service quality by reviewing past interactions. Simply click Play on the contact detail, call history, or statistics to listen.
CloudTalk has benefited us in several ways. First, the platform has helped us increase our team’s productivity by allowing us to manage calls and voicemail more efficiently. Second, the call recording and voicemail transcription features have been invaluable in helping us review important conversations and keep accurate records.
Improve campaigns at every stage
Analyze past campaign recordings to enhance new targeting. By reviewing calls, grasp customer needs for purchase processes, claims, and satisfaction.
It seamlessly manages our communication interactions, making it easy to monitor, record, and analyze calls. It ensures that we provide top-notch customer support and optimize our cold calling efforts, all while maintaining an intuitive and user-friendly experience.
Save interactions for analysis
Recording customer interactions provides insight into issues, aiding in resolution. Archived for future reference if similar issues arise.
CloudTalk is solving the challenge of call monitoring and enhancing our understanding of incoming calls by seamlessly integrating with our CRM, HubSpot. This integration allows us to track and analyze calls more effectively, providing valuable insights into caller interactions. It helps us better manage and optimize our communication processes, ultimately contributing to improved customer engagement and streamlined operations.
Plans worth every dollar
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."
Sara Konickova Sales Ops Manager
See customer story
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FAQs
How do free trials work?
Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.
How often can I change my billing plan?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
How else can I use CloudTalk?
CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
