Boost your call center performance with Call Recording Software from CloudTalk

Get more insight into unique customer needs

Optimize your campaigns before a new product or service is launched

Ideal for feedback and agent training

Better customer interaction
with call recordings

Having clear recordings of conversations with customers helps you capture conversations with potential leads and identify the insight into their unique needs as well.

With CloudTalk, you can automatically make a recording of all calls from your laptop or mobile phone anywhere and anytime. CloudTalk also makes it very easy to download the call recordings as a standard https link (website link), which you can then save and store anywhere you need.

How the call recording feature works

CloudTalk allows you to easily monitor agent performance and ensure
that your company quality standards are being met.

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Automatic call recordings

Once the call ends, an audio recording is automatically saved in the client’s contact details, call history, and statistics. You can listen to any call directly from your internet browser anywhere, on any device.

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Listen or download recordings

Play the call recordings straight in the Dashboard and in Statistics. At the end of each phone record item, you can either listen to the recording or download it.

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Send all recordings to your FTP

CloudTalk can also send all recordings to your FTP server once a day. There, you can archive them for as long as you need or use them for further processing. Based on your current business needs.

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Study any conversation you would like from the recording

The Call Recording feature is a great way of monitoring your calls and training your agents. Based on previous customer interactions, agents can develop their skills and improve the quality of your call center services. You simply click on the Play button in the customer’s contact detail, in the call history or call statistics, and choose the call you want to listen to.

Optimize your marketing campaigns in every stage

Analyze recordings related to previous campaigns and improve targeting of the new one. When you observe phone calls, you can better understand customers’ needs. Consequently, you may follow crucial stages of the purchase processes on e-shops, reasons for claims, general customer satisfaction with products and services or the quality of your campaigns.

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Document customer service interactions for tough conversations

By recording customer interactions, organizations are able to have an understanding of what went wrong. Thanks to this, they can also fix the underlying issues. The recordings will further be available for reference, in case the same complaint occurs again.

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 260 reviews

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4.4/5 – 840 reviews

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4.4/5 – 310 reviews

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4.5/5 – 260 reviews

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How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.