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Deliver the best experience on the market with Contact Center as a Service (CCaaS)

Happy customers are your best sales team. Give them an exceptional experience with Cloudtalk’s intuitive and budget-friendly CCaaS platform: 

Omnichannel customer experience and real-time reporting insights

An integrated interface of communication channels and various features

Enhanced productivity with call center features of your choice

An open-API system and 30+ one-click integrations with external systems

You will hear the CloudTalk ringtone when calling


Hit the high spots with an industry-proven contact center in the cloud

Be present for your customers where they need you. With Contact Center as a Service from CloudTalk, you get not only all voice and calling features but also detailed monitoring, reporting, and a package of advanced features to enhance your productivity. Our cloud-based contact center helps you manage your remote teams, see all previous customer interactions, and handle every request even during peak hours.

Key CCaaS features to grab your attention

With so many options available on the market, selecting one that meets
all your needs can be hard.
Looking for a specific set of features or integrations? Choose yours with CloudTalk. 

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Workforce optimization

With the workflow automation feature, agents can automate, delegate, or label tasks and remove unnecessary and repetitive tasks. Tighter scheduling, quality management, and task automation aid in making customer service more efficient throughout the whole organization.

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Intelligent routing and IVR

Improve the first contact resolution by routing the customer to the right agent. With CloudTalk you can route the communication based on the agent’s skills, previous interactions, or customer’s preferences. When it comes to self-service options, the IVR excels for both agents and customers.

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Real-time and historical data insights

Make data-driven decisions based on detailed analysis and real-time data. The live dashboard keeps you on track with what is going on in your contact center, custom-made reports bring the important point of view, and historical data along with recordings help you train the best agents. 

What’s the best way to improve communication and
productivity in your call center?

CCaaS and UCaaS

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Take advantage of a ready-to-use contact center  

CloudTalk’s CCaaS was made to lower your upfront investment and spare your agents’ precious time. All you need is to have an internet connection, download the platform or app, and start to use it straight away. No installation is needed. With our cloud solution, you always have up-to-date, modern contact center features, data loss prevention, and security features to ensure business continuity and a seamless migration process. 

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Gain a competitive advantage with CloudTalk’s flexible solution

Growing along with your customer expectations is the essential part of delivering the best customer experience possible. When using our CCaaS solution you get: 

On-demand up and down scalability according to your business needs even during peak hours

Omnichannel integrations to web-based applications or CRM, open API to increase customer satisfaction

Build-in call center analytics tool for monitoring important KPI and data-driven decisions

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 260 reviews

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4.4/5 – 840 reviews

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4.4/5 – 310 reviews

Read the reviews

4.5/5 – 260 reviews

Read the reviews

Take the stress off your agents’ shoulders with smart automation 

How much time do your agents waste juggling several different tools every day, or on completing repetitive and monotonous tasks? Speed up your agents’ work naturally by allocating all of their tasks in one place. By implementing CloudTalk’s CCaaS tools users can quickly and easily share updates between team members, and automation tools to do several tasks simultaneously without making a single error. 

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How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.