CloudTalk vs Aircall Click-to-Call

Click-to-Call should feel invisible, one click, one call, no friction. But not every tool pulls that off. Let’s take a closer look at how CloudTalk and Aircall handle the details—ease of roll-out, cost over time, and whether they’ll keep up as your team grows.

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CloudTalk vs. Aircall: Click-to-Call Comparison

8 companies

Aspect

Starting Price

Free trial

Integrations

Call Quality & Reliability

Coaching & Monitoring

Automation

AI Features

Analytics & Reporting

Scalability

CloudTalk

$19 per user/month

14 days. Doesn’t require a credit card

[cgv_integration_tools]+ integrations. CRM integrations include industry leaders like HubSpot, Salesforce, and Zapier.

99.99% uptime, with crystal-clear call quality in ([cgv_national_phone_numbers]+ countries) and built-in failover.

Listen, Whisper, and Barge modes let managers monitor calls, coach reps in real time, and jump in when support is needed.

Advanced automation with tools like IVR and Workflow Automation for Intelligent Routing, automatic messaging, reminders, and CRM sync.

Delivers a powerful AI suite, featuring an AI Voice Agent and advanced Conversation Intelligence. It comes packed with Call Recording and Transcription, Sentiment Analysis, AI Smart Notes, and more.

In-depth AI analytics with reporting from agent to team level, plus real-time dashboards and wallboards for quick, on-the-spot adjustments.

Easily add or remove users and numbers, with international calling available starting from the entry-level plans.

Pinned

Aircall

$30 per user/month (billed annually)—Essentials plan

No free trial currently offered (demo available on request)

100+ integrations, including HubSpot, Salesforce, Intercom, Pipedrive, and Slack.

Global infrastructure with localized data centers. Aircall does not publicly share uptime SLAs.

Available in the Professional plan and up. Includes live call monitoring.

Supports IVR, call queues, smart routing, and voicemail drop.

AI add-on ($9/user/month) includes automatic call summaries. Not included in base plans.

Standard analytics included. Advanced dashboards and custom filtering require the Analytics+ add-on ($15/user/month).

Scales up to large teams, but some features (like SSO, custom onboarding, SLA) are locked behind the Custom plan (25+ users).

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CloudTalk vs AirCall

Pricing: Which Click-to-Call
Provider Offers the Best Value?

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Aircall’s entry plan starts at $30/user/month, but essential features like analytics, AI, and advanced routing are locked behind higher tiers or paid add-ons.

CloudTalk offers five flexible plans, with click-to-call fully included in the Lite plan. No extra fees for core features like automation or integrations.

With transparent pricing and more value-packed into each tier, CloudTalk is better suited for fast-growing teams.

Result

Call Quality: Which Tool Offers
the Most Reliable Call Experience?

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While Aircall delivers solid clarity in most environments, there’s little publicly shared about its uptime or global reliability.

CloudTalk maintains 99.99% uptime, with built-in failover and international call quality from day one.

For consistent connection and fewer dropped calls, CloudTalk offers a stronger foundation.

Result

Automation: Which Dialer
Helps Your Team Work Faster?

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Aircall covers the basics—power dialing, routing, voicemail drop—but deeper workflows often rely on external tools.

CloudTalk comes with built-in workflow automation and call routing tools to streamline reps’ tasks directly from the dashboard.

CloudTalk simplifies daily workflows and reduces manual steps, giving your team more time to focus on selling.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

Click to call shouldn’t feel like a plugin. It should feel like part of the muscle memory—no lag, no extra tabs, no guesswork. CloudTalk gets that. It’s built for teams that move fast and don’t want to babysit their tools.

From setting it up to making the hundredth call of the day, CloudTalk just holds up. It logs, it routes, it connects—without asking your reps to slow down or your ops team to duct-tape things together.

How CloudTalk Compares to Aircall

When you look beyond the marketing pages, CloudTalk and Aircall take very different approaches to solving the same problems. Aircall works well for teams that need something quick and out-of-the-box—but as you scale, features get locked behind higher-tier plans or add-ons.

CloudTalk, on the other hand, is built for teams in motion. Pricing is flexible, uptime is proven, and features like click-to-call, CRM sync, and analytics come included—not gated. CloudTalk is also rated higher on G2 for call quality and ease of use, making it a safer long-term bet for growing teams.

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Features for Better Team Performance

CloudTalk’s feature toolkit is designed to cut distractions and boost output. Tools like the AI dialer, auto dialer, and smart dialer help your team focus on live conversations—not manual tasks.The CloudTalk Click-to-Call feature works hand-in-hand with these dialers to streamline every outreach flow. With features like real-time coaching, analytics, and call logging, your reps are always one step ahead.

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Seamless Integration with Your Favorite Tools

CloudTalk plays well with the tools you already use. With over 35] native integrations, connecting to CRMs like HubSpot, Salesforce, and Pipedrive is frictionless—no custom dev work needed.

Calls, contacts, and activity sync in real time, so reps always know where things stand.

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Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround