CoachHub is a leading global talent development platform that enables organizations to create a personalized, measurable and scalable coaching program for their entire workforce, regardless of department and seniority level. By doing so, organizations are able to reap a multitude of benefits, including increased employee engagement, higher levels of productivity, improved job performance and increased retention.
CoachHub’s global pool of coaches is made up of over 2,500+ certified business coaches in 60 countries across six continents with coaching sessions available in over 50 languages. With such numbers, market requirements and global expansion, CoachHub recognized the need for a call center solution that would allow them to streamline their service processes at all levels.
From the very beginning, CoachHub’s vision was clear: a personal coach for every employee, helping them to measurably advance their careers. Ensuring that all the business processes involved in achieving that vision went smoothly was a challenge not just for one team, but for the entire company. The challenge was daunting, but CoachHub was ready to face it.
Finding a single communications platform that meets all of your needs is not easy. In order for CoachHub to be able to provide its services anytime and anywhere, it needed to find an outbound call center software that would enable communication beyond state and national borders. In addition, CoachHub also needed their solution to seamlessly integrate with their Hubspot and Zendesk CRM tools, so they could focus on their clients’ needs and not waste time on unnecessary tasks.
The CoachHub team had heard about the many benefits cloud-based call centers could provide, but it needed to find a platform that specifically catered to expansion on a global scale. The number one priority for the CoachHub team was to make or receive calls from any location and on any device of their choice, a feature that their previous provider could not provide.
CloudTalk is one of only a handful of providers on the market that offers an international numbers feature. This allows CoachHub to acquire phone numbers from more than 140 countries around the world. CloudTalk also offers easy-to-install yet powerful integrations that make day-to-day workflows more efficient, all at an affordable price for early stage startups. These powerful features supercharged CoachHub’s sales and outreach efforts and propelled their company to even greater heights than they thought possible — and they can do the same for your business, too.
The key requirements for the phone software were:
With its many features and integrations, CloudTalk has become an integral part of every team’s workflow at CoachHub. In just 3 months, the CoachHub teams have made 3,700 inbound and outbound client calls using 57 international numbers, spending 3,680+ minutes on inbound calls and 7,280+ minutes on outbound calls.
Thanks to CloudTalk, CoachHub can offer its services globally without unnecessary additional fees. Another great advantage is that each agent has his or her own number, which allows easy and fast communication with all of their clients. CloudTalk is a daily help for CoachHub’s support, sales, finance and HR teams. With CloudTalk, the entire company can work efficiently and effectively to achieve current and future growth goals.
At CloudTalk, we are super happy to help customers grow and nothing cheers us more than seeing them do so! Would you like to join the success train?