What Is the GoHighLevel Integration?
CloudTalk’s GoHighLevel integration will connect your phone system directly to your GoHighLevel sub-account. Once it’s live, calls you make and receive in CloudTalk log themselves onto the right GHL contact automatically, no Zapier workflow to build or maintain.
It’s currently in development and not yet available. Join the launch to be first in line when it ships.
How Will the GoHighLevel Integration Work With CloudTalk?
The one thing worth understanding up front: GoHighLevel is built around agencies, and an agency can run many separate sub-accounts (GHL calls them locations). Contacts, conversations, and phone numbers all belong to one specific sub-account, so one CloudTalk connection will cover one GHL sub-account; agencies running several client sub-accounts connect each one separately. Once installed from the GoHighLevel Marketplace and connected via OAuth, you’ll choose which call types to log from the CloudTalk dashboard. Everything is off by default until you turn something on.
Benefits of the GoHighLevel Integration
- 01Calls Log Themselves, No Zapier Required:Native logging straight onto the contact, nothing to build or maintain.
- 02Choose What Gets Logged:Inbound answered, outbound answered, missed, unanswered, and voicemail calls can each be turned on or off from the CloudTalk dashboard.
- 03Every Call Will Show Up Twice on the Contact:A call entry in the Conversations thread (direction, both numbers, duration, outcome) and a note with a readable summary and a link to the recording.
- 04Tags and Notes Stay Current:When an agent tags a call or writes a note in CloudTalk, the matching GHL note will update in place, so the contact record doesn’t go stale.
- 05Contacts Get Matched Automatically:CloudTalk will find the GHL contact by phone number and link the call to it, creating a new contact only when there’s no match.
- 06Plays Nicely With GHL’s Own Calling:CloudTalk calls and GoHighLevel’s native calls will sit in the same Conversations thread, no conflict.
GoHighLevel integration
If your team runs client work through GoHighLevel, CloudTalk is building the native connection so every call logs itself onto the right contact automatically, no Zapier, no custom API glue, nothing to maintain.
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What data will GoHighLevel & CloudTalk share?
See how call activity will flow into GoHighLevel once this integration is live. CloudTalk’s GoHighLevel integration will keep every call visible on the contact automatically.
CloudTalkGoHighLevel Receives
No more manual logging. No more Zapier to maintain.
CloudTalk’s GoHighLevel integration will log every enabled call type automatically, as a Conversations entry and a note, the moment the call ends. No Zapier workflow to babysit, no agent stopping to write it up.
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GoHighLevel Integration FAQ
Everything you need to know about this integration.
It’s a native connection that will log your calls straight onto the contact in GoHighLevel automatically, no Zapier workflow required.
It’s in active preparation. The technical design is complete and validated against GoHighLevel’s own API, but we can’t share a launch date. Want us to keep you posted the moment there’s news?
Yes, in two places: a call entry in the Conversations thread (direction, both numbers, duration, outcome) and a note on the contact with a summary and a link to the recording. Tags and notes you add in CloudTalk will keep that note updated automatically.
It connects per sub-account, so each client location gets its own connection. If you’re running several locations, you’ll set up a connection for each one you want covered.
Not in the first release, it launches with calls. SMS logging is on our list for a future release, but we can’t promise timing yet.
At launch, the flow runs from CloudTalk into GoHighLevel: we’ll match or create the GHL contact when a call happens. Importing your GHL address book into CloudTalk is a possible future phase, not part of this release.
No, CloudTalk will log into the same Conversations thread GoHighLevel’s own calling uses, so both coexist cleanly on the contact.
Not in the first release. The contact note is built with room to add more detail later, but we’re not selling AI summaries as a launch capability.
Pricing hasn’t been finalized since this integration hasn’t shipped yet. We’ll update this answer once a plan tier is confirmed.
SMS logging, AI call data in GoHighLevel, importing your GoHighLevel contacts into CloudTalk, the recording as an attached file (it’s a link only), custom field mapping, campaigns, opportunities and pipelines, webhooks, and calling from inside GoHighLevel. None of these are part of the first release.
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