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Turn Every Call Into Customer Satisfaction with an Insurance Call Center
Deliver personalized and compliant responses while meeting service targets and reducing claim processing times. Our insurance call center software provides the essential tools you need to keep policyholders satisfied and agents performing at their best.
- Scale operations instantly with smart routing—no additional staff needed.
- Eliminate compliance risks with GDPR and HIPAA protections.
- Never miss a claim call with 24/7 AI agents and global coverage.
Over 4,000 businesses use CloudTalk to have MORE and BETTER calls
81.7%
Increase of call volume
Call volume got 81.7%↑, missed calls got 23.7%↓.
2.5X
Outbound success rate
Doubled their outbound success & halved lost deals.
80%
Decrease in wait time
Wait times cut by 80% and call handling time by 25%.
Why Your Insurance Business
Needs a Call Center
38% More Calls Handled
Handle crisis call surges. When natural disasters strike, your call center becomes the lifeline for distressed customers. CloudTalk’s intelligent routing connects claimants to experienced adjusters, reducing wait times during peak periods and emergency situations.
33% Cost Reduction
Streamline operations and start saving. Connect with your existing policy management systems through CloudTalk’s API to streamline workflows and reduce the manual tasks that lead to the industry’s high turnover rates.
100% Compliance Ready
Never risk costly violations. With CloudTalk, ensure every customer conversation meets GDPR, HIPAA, and industry requirements with end-to-end encryption, secure call recording, and comprehensive audit trails.
HOW WE HELP
Smart Tools for
Smarter Insurance Agents
Protect Customer Data While You Scale
- Full Compliance: Encrypted call storage, secure access controls, and consent management keep you audit-ready for GDPR & HIPAA rules.
- Real-Time Monitoring: Flag potential compliance violations and script deviations instantly, with supervisor whisper coaching for immediate intervention.
- Automated Documentation: All calls automatically sync with CRM records, creating complete audit trails for regulatory reviews.
Drive Customer Retention With Powerful Insights
- Performance Metrics: Track first-call resolution rates, average handle times, and customer satisfaction scores to identify top performers.
- AI Speech Analytics: Analyze 100% of enabled calls for sentiment, compliance, and quality assurance with automated insights and minimal manual review.
- Advanced Reporting: Discover call patterns, performance trends, and customer behavior insights to optimize staffing and service delivery.
See Which Calls Generate Commissions
- Lead Source Performance: Track which channels generate the highest-converting calls and double your best investments.
- Agent Performance Metrics: See response times, call durations, and conversion rates to identify top performers and coaching opportunities.
- Market Timing Intelligence: Discover peak calling hours by property type and geographic area to maximize your outreach impact.
Signature Capability
Put Humans to the Test. See if 24/7 AI Voice Agents Will Outperform.
CeTe is an AI that talks like a human: no breaks, no training, no time off. It makes and answers calls, updates CRMs, books meetings, and loops in a human only when needed.
Press play to hear it. Want a wow moment? Get a free test call and try it live.
AI Voice Agents
Nudge expiring offer
Riley, Sales Reminder Agent
Qualify a student lead
Avery, Course Inquiry Agent
Get a payment reminder
Casey, Payment Reminder Agent
Qualify a patient lead
Jordan, Healthcare Intake Agent
Qualify insurance lead
Taylor, Insurance Intake Agent
Accept updated terms
Quinn, T&C Acceptance Agent
Qualify legal inquiry
Drew, Legal Intake Agent
Get post-interview feedback
Jamie, Candidate Feedback Agent
Pre-screen a candidate
Skyler, Applicant Pre-screen Agent
Confirm account action
Morgan, Action Reminder Agent
Get a renewal reminder
Logan, Subscription Renewal Agent
Get CSAT after support
Morgan, CX Feedback Agent
Get NPS or demo feedback
Parker, Post-Sales Feedback Agent
Qualify a trial lead
Blake, Trial Signup Qualifier
Riley
Sales Reminder
Agent
Alex
Client
Sales / Marketing
Avery
Course Inquiry
Agent
Jamie
Client
Education / EdTech
Casey
Payment Reminder
Agent
Chris
Client
Financial Services
Jordan
Healthcare Intake
Agent
Taylor
Client
Healthcare
Taylor
Insurance Intake
Agent
Peter
Client
Insurance
Quinn
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Agent
Morgan
Client
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Agent
Casey
Client
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Jamie
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Agent
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Client
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Jamie
Client
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Agent
Jamie
Client
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Agent
Sam
Client
SaaS / Software & Apps
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Agent
Chris
Client
SaaS / Software & Apps
Blake
Trial Signup
Qualifier
Alex
Client
SaaS / Software & Apps
Why Top Insurance Companies Choose CloudTalk
The call center platform that actually understands how insurance works
RESPOND FASTER, RETAIN MORE
Make Crisis Response Your Competitive Advantage
Stop losing customers to poor service. While other insurers struggle with long wait times and dropped calls, CloudTalk ensures you’re always the first to respond—and the first choice for renewals.
No more “I’ll transfer you to another department” when today’s frustrated caller becomes tomorrow’s competitor’s customer.
CloudTalk plans your entire customer service journey, turning claim inquiries into quick resolutions, policy questions into upsell opportunities, and complaints into loyalty wins.
Smart Crisis Management
Intelligent Routing That Handles Any Emergency
Every missed call during a crisis could mean a lost customer. CloudTalk’s Skill-Based Routing and IVR menu ensure callers can reach your most experienced agents quickly through priority menu options you define.
While your team handles complex cases, our system routes routine inquiries to available specialists and directs urgent calls to senior agents based on caller input.
Abroad call never been easier, feels super comfortable because the rates are super affordable and the service is top-notch.
AI Conversation Intelligence
Turn Every Call Into Actionable Insights
CloudTalk’s AI conversation intelligence automatically analyzes customer interactions for sentiment shifts and quality indicators, while providing comprehensive call documentation for compliance purposes.
During crisis periods, AI identifies urgent calls through sentiment analysis and creates detailed interaction records that support regulatory requirements.
Very easy and quick set up, perfect call quality even with overseas customers and the most important thing – very useful customer support ready to help and solve any issues.
Performance Excellence
Insurance Call Analytics That Drive Results
Transform your service metrics into guaranteed retention. CloudTalk tracks the KPIs that matter: resolution rates, compliance scores, and customer satisfaction.
See which agents consistently close claims faster and focus on the training strategies that deliver measurable improvements in customer experience.
Great costantly evolving tool. This tool helps us seamlessly maintain contact with our customers around the globe. Essential for our line of work.
Get Your Insurance Call Center Running in 5 Steps
Simple setup that gets you handling claims today, no technical expertise needed.
Step 1: Choose Your Global Numbers — Select local and toll-free numbers across 160+ countries.
Step 2: Set Up Your Team — Upload agents with skill-based roles and compliance permissions.
Step 3: Connect Your Systems — Link Salesforce, HubSpot, or insurance management systems instantly.
Step 4: Configure Client Journeys — Route claims to adjusters, sales to specialists using drag-and-drop.
Step 5: Go Live — Start handling calls with full monitoring and compliance tracking.
Get the Best Value on Insurance Call Center Software
FAQs
What is an insurance call center?
An insurance call center is a dedicated service hub where agents handle claims, sales, inquiries, customer support, and policy management via phone.
What are the types of insurance call centers?
Common types include inbound (claims, support), outbound (sales, renewals), blended (inbound/outbound), and virtual (remote agent operations).
How does an insurance call center work?
It uses agents, technology, and processes to answer customer calls, handle claims, resolve issues, sell policies, and manage client interactions.
What does an insurance call center agent do?
Agents manage incoming/outgoing calls, assist customers, process claims, sell policies, provide quotes, document interactions, and ensure compliance.
What is customer service in insurance?
Insurance customer service means assisting clients with policy details, claims processing, answering questions clearly, and resolving issues quickly.
What is the best call center software for insurance?
CloudTalk offers high call quality, CRM integrations, analytics, compliance (GDPR/HIPAA), scalability, remote work support, and reliable uptime.
How much does insurance call center software cost?
Insurance call center software typically costs $25-$50 monthly per agent, based on plan tiers, integrations, compliance features, and call volume.
How to outsource an insurance call center?
Define goals, research providers, assess compliance/security, negotiate terms, sign contracts, train outsourced agents, and regularly monitor quality.
CloudTalk is built to simplify calling operations with reliable AI business calling
Schedule a demo today to see how CloudTalk can support your teams.
