Monday.com Phone System Integration
Monday.com Integration
for Call Center
Introduction text: Combine the strength of your CRM and workflow automation with CloudTalk’s Monday.com VoIP Integration. Automatically log calls, update records, and streamline your communication efforts—without leaving your workspace. This powerful integration is launching soon alongside other exciting ones. Stay tuned!
Made by
CloudTalk
Category
CRM Integration
Workflow Automation
Use for
Activity Logging
CRM Updates
Process Automation
Project Syncing
Users
Sales Teams
Project Managers
Customer Success Agent
Operations Leads
Trusted by Thousands
1,480 Reviews on G2
1200
Companies across the world
82%
Increase of call volume
23%
Less missed calls
1326€
Save per year
Why Integrate Monday.com with CloudTalk?
Boost your team’s productivity with the Monday.com Phone System Integration by CloudTalk. Automatically sync call logs, notes, and tags from CloudTalk to Monday.com CRM—giving your team real-time access to conversation insights and eliminating manual updates. Data stays accurate, timelines stay on track, and workflows stay aligned.
Whether you’re closing deals, managing projects, or handling follow-ups, CloudTalk’s Monday.com telephony integration helps your team maintain context, improve efficiency, and strengthen relationships—without switching tools.
What Is Monday.com?
Monday.com is a customizable CRM and work management platform that helps teams manage contacts, track pipelines, and automate processes—all within a shared workspace.
What Data Do Monday.com & CloudTalk Share?
Monay.com
CloudTalk
CloudTalk Processes
Workflow Actions:
Automatically sync Monday.com contacts and log detailed call activities enriched with notes, tags, and AI metadata.
Workflow Actions
Monay.com & CloudTalk Exchange
Contact Information:
Sync names, emails, phone numbers, and lead details between systems.
Contact Information
Monay.com Receives
Conversation Intelligence:
AI Call Summary, Sentiment Analysis, Trending Topics, Smart Notes, and a link to full AI call details.
AI Insights
Call Data:
Missed and answered calls, durations, caller and receiver numbers, and call recording links.
Call Data
SMS Data:
All SMS sent from CloudTalk is logged in the Monday.com contact’s Activity section.
SMS Logs
How to Integrate Monday.com with CloudTalk
- Ensure you have a CloudTalk Essential plan and admin access for both CloudTalk and Monday.com.
- Log into your CloudTalk Dashboard and navigate to Account → Integrations.
- Search for Monday.com in the integration list and click on it.
- Click Connect Monday.com — you’ll be redirected to Monday’s login page.
- Sign in and authorize CloudTalk access. After successful authentication, you’ll return to CloudTalk.
- On the Integration Configuration screen, set a custom Caption to identify this integration.
- Click Save to finalize the setup.
- Install Monday.com recipes to define how data syncs between the two tools:
– In Monday.com, go to the workspace and board you want to connect.
– Navigate to Integrations → More Integrations.
– Search for CloudTalk, and select the CloudTalk – Log Call app. - Choose from the list of available recipes, each defining a specific automation (e.g. logging calls, syncing contacts).
- For each recipe, select:
– The destination where call data will be logged (e.g., Timeline or another column)
– The Phone column used to associate the call with the correct contact - Click Create automation to activate the recipe
Tip: We recommend installing all available recipes for full functionality.
What Do Our World-Class Customers Say?
Customer focus is a foundational pillar for everything we do. Whether you’re helping your clients, or reaching out to close a deal, we help ensure you have all the tools and support you need to succeed. But don’t take it from us. Here’s what CloudTalk’s happy customers have to say!
1,480 Reviews on G2
I love the smart dialer as it removes procrastination from cold calling business development time. I also recently trialled the AI notetaker and will be purchasing that as it removes the need to write notes manually. It was very accurate as well!
Craig H. 
Co-Founder
We needed the lines for our business with a lot of urgency and the team resolved it for us in just one business day. Everything was integrated and set up immediately, ready for our team to deliver support right away.
Carlotta B.
Project Manager
Easy to use. I love that support quickly and clearly helped me understand the more difficult mechanisms. The integration via API with our inhousing application also allowed for automations like SMS reminders.
Daniel S.
Customer Support Specialist
It’s simple to use, has a clean interface, and offers many options for using numbers from many parts of the world. It’s also a great tool to use for opening accounts on messaging platforms like WhatsApp and Telegram.
Ivan M.
Revenue System Specialist
The calling dashboard and the reporting structure is flawless as it supports campaign-wise reporting as well. We can allocate caller IDs to ISDRs, making it easier to use them whenever required in real-time…
Arun S
Senior Manager
For us the main upside of using CloudTalk is saving of contacts. We’re a business thousands of people contact, so seeing who’s calling prior to taking the calls is a big boost. It also has detailed analytics for tracking.
Joe P.
Account Manager
How to Set Up Calling in Monday.com
- Complete the CloudTalk–Monday.com integration and install the necessary automation recipes.
- Make sure you’ve assigned CloudTalk numbers for outbound calls.
- Open a Contact or Lead record in your connected Monday board.
- Click on the phone number, the CloudTalk Phone app will launch automatically.
- The number will be pre-filled and ready to dial.
- Once the call ends, CloudTalk will automatically log:
– Call direction and duration
– Caller and receiver info
– Call outcome
– Tags, notes, and agent name
– A link to the recording (if enabled)
Monday.com Phone Integration Benefits
Automatic Call Logging
CloudTalk logs each completed call into Monday.com CRM with full details, matching existing contacts by number or creating new ones as needed. Teams gain real-time visibility into conversations without lifting a finger—improving sales and service workflows.
One-Click Contact Import
Effortlessly import leads and customer records from Monday.com CRM into CloudTalk. Ensure your agents can call and text the right people with full context from day one—no exports, CSVs, or switching tabs required.
Seamless Tag Syncing
Call tags applied in CloudTalk are instantly synced with Monday.com CRM timelines, ensuring every contact is accurately categorized. Your team can filter by tag or priority, making it easier to plan outreach and respond with greater precision.
Note Sync in Real Time
When agents add or update call notes in CloudTalk, those changes reflect immediately in the corresponding Monday.com CRM activity. This keeps your conversation history aligned and accessible across both platforms—boosting team collaboration and clarity.
An Overview of Monday.com Integration and CloudTalk
AI-Powered
Make Smarter Calls with Conversational Intelligence
Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.
Infinitely Scalable
Enter 160+ International Markets Instantly
Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.
Customer-Focused
Sell, Support, Satisfy Customers & Succeed
Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.
Find out why our customers love us
Learn how Swille reduced Support Tickets by 50%
CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.
Learn how Dentakay grew call volume by 2.5X
The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.
Learn how Capitalo boosted efficiency by 83.3% with AI
CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.
FAQs
What is a Monday.com integration?
A Monday.com integration connects your CRM with tools like CloudTalk for seamless workflow automation and enhanced communication tracking.
Who does Monday.com integrate with?
Can I make calls directly from Monday.com?
With the Monday phone integration, you can launch calls using CloudTalk and sync communication data directly into your Monday.com CRM workspace.
Does Monday.com have API integration?
Yes, Monday API integration allows developers to connect apps like CloudTalk for CTI features, custom workflows, and CRM automation.
How long does it take to integrate Monday.com with CloudTalk?
Setting up the Monday CTI integration via Tray.io takes just minutes—no code needed, full sync of call data and contacts included.
Is the Monday-CloudTalk integration free?
The Monday Integration is included in standard CloudTalk plans. Tray.io use may incur extra charges depending on your automation usage.
How does the Monday-CloudTalk integration work?
The Monday calling integration syncs contact records, logs calls as activities, and updates tags and notes in real time—enabling full CRM visibility.
