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Nicereply Phone System Integration
Call Center for Nicereply
Combine the strength of your CX Platform and powerful calling features with CloudTalk’s Nicereply VoIP Integration. Make and receive calls, send SMS messages, and save time on manual tasks with 2-way synchronization.
Made by
CloudTalk
Category
Customer Experience
Use for
Automated CSAT, CES, and NPS Surveys
Customer Satisfaction Tracking
Agent Performance Monitoring
Workflow Automation
Users
Customer Experience Managers
Support Teams
Trusted by Thousands
1,150 Reviews on G2
1200
Companies across the world
82%
Increase of call volume
23%
Less missed calls
1326€
Save per year
Nicereply Phone Integration Benefits
Automate Customer Feedback Collection
Automatically send CSAT, CES, and NPS surveys after each call to gather real-time feedback without manual effort. Track customer satisfaction seamlessly, ensuring every interaction is measured, analyzed, and used to improve your service.
Boost Response Rates with SMS Surveys
Increase survey participation by delivering post-call feedback requests via SMS. SMS-based surveys are quick and convenient, making it easier for customers to respond, resulting in higher engagement rates and more valuable insights.
Track Agent Performance with Real-Time Data
Monitor individual agent performance by linking customer feedback directly to call interactions. Identify strengths, pinpoint areas for improvement, and use data-driven insights to optimize training, boost efficiency, and enhance customer satisfaction.
Seamless Integration & Automated Workflows
Nicereply integrates natively with CloudTalk, automating the entire feedback process. Set predefined triggers, store feedback in one place, and use real-time insights to refine workflows, enhance service quality, and drive continuous improvements.
Why Integrate Nicereply with CloudTalk?
Set up the Nicereply + CloudTalk integration effortlessly and start collecting customer feedback automatically. With this integration, you can send CSAT, CES, and NPS surveys via SMS after each call, gathering real-time insights without manual effort.
Nicereply seamlessly integrates into CloudTalk, ensuring survey results are captured, analyzed, and used to drive data-backed business improvements.
What Is Nicereply?
Nicereply is a customer feedback platform that helps businesses measure customer satisfaction, effort, and loyalty. With automated surveys and real-time analytics, Nicereply enables teams to improve service quality and enhance customer experiences.
What Data Does CloudTalk & Nicereply Share?
Nicereply
CloudTalk
Nicereply receives
Call Data:
Missed calls, durations, call outcomes, and logs are synchronized to Nicereply.
Call Data
Survey Responses:
Stores CSAT, CES, and NPS scores linked to call records.
Survey Respones
CloudTalk processes
Workflow Actions:
Automate call logging, initiating calls, and sending SMS messages.
Workflow Actions
Nicereply & CloudTalk exchange
Contact Information:
Syncs customer phone numbers for survey distribution.
Contact Information
Call Events:
Nicereply triggers surveys automatically after a call ends.
Call Events
How to integrate Nicereply with CloudTalk
- Ensure you have admin access for both Nicereply and CloudTalk to configure the integration.
- Create a survey in Nicereply by selecting CSAT, CES, or NPS and copying the survey link.
- Import CloudTalk agents into Nicereply using a CSV file with agent names, emails, and IDs.
- Set up Workflow Automation in CloudTalk by navigating to Account > Workflow Automation.
- Create an automation rule to send SMS surveys after calls end, using the Nicereply survey link.
- Configure recipient details by using {{event. properties. external_number}} to send surveys to customers.
- Activate the integration and test it by making a call to ensure surveys are sent correctly.
Find out why our customers love us
Learn how Swille reduced Support Tickets by 50%
CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.
Learn how Dentakay grew call volume by 2.5X
The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.
Learn how Capitalo boosted efficiency by 83.3% with AI
CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.
An Overview of Nicereply Integration and CloudTalk
AI-Powered
Make Smarter Calls with Conversational Intelligence
Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.
Infinitely Scalable
Enter 160+ International Markets Instantly
Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.
Customer-Focused
Sell, Support, Satisfy Customers & Succeed
Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.
What Do Our World-Class Customers Say?
Customer focus is a foundational pillar for everything we do. Whether you’re helping your clients, or reaching out to close a deal, we help ensure you have all the tools and support you need to succeed. But don’t take it from us. Here’s what CloudTalk’s happy customers have to say!
1,150 Reviews on G2
I love the smart dialer as it removes procrastination from cold calling business development time. I also recently trialled the AI notetaker and will be purchasing that as it removes the need to write notes manually. It was very accurate as well!
Craig H. 
Co-Founder
We needed the lines for our business with a lot of urgency and the team resolved it for us in just one business day. Everything was integrated and set up immediately, ready for our team to deliver support right away.
Carlotta B.
Project Manager
Easy to use. I love that support quickly and clearly helped me understand the more difficult mechanisms. The integration via API with our inhousing application also allowed for automations like SMS reminders.
Daniel S.
Customer Support Specialist
It’s simple to use, has a clean interface, and offers many options for using numbers from many parts of the world. It’s also a great tool to use for opening accounts on messaging platforms like WhatsApp and Telegram.
Ivan M.
Revenue System Specialist
The calling dashboard and the reporting structure is flawless as it supports campaign-wise reporting as well. We can allocate caller IDs to ISDRs, making it easier to use them whenever required in real-time…
Arun S
Senior Manager
For us the main upside of using CloudTalk is saving of contacts. We’re a business thousands of people contact, so seeing who’s calling prior to taking the calls is a big boost. It also has detailed analytics for tracking.
Joe P.
Account Manager
FAQs
What is Nicereply used for?
Nicereply helps businesses collect post-call feedback through CSAT, CES, and NPS surveys, improving customer experience and tracking agent performance.
Can I make and receive calls directly from Nicereply using CloudTalk?
No, Nicereply does not support calling. It works with CloudTalk to send surveys after calls, gathering feedback on customer interactions.
Is there a limit to the number of calls I can make or receive through the Nicereply-CloudTalk integration?
No, there is no limit. CloudTalk handles calls, while Nicereply automates feedback collection without affecting call volume.
How long does it take to integrate Nicereply with CloudTalk?
Setting up the Nicereply Cloud Phone System Integration takes just a few minutes, requiring admin access and basic workflow configuration.
Is the Nicereply-CloudTalk integration free?
The integration is available with Nicereply and CloudTalk subscriptions. Check both platforms for pricing details based on your plan.
