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Grasshopper Review 2026:
Features, Pricing & User Feedback
Exploring Grasshopper? Discover what real users say about call quality, features, and pricing — plus see how CloudTalk compares as the leading Grasshopper alternative.
What is Grasshopper?
Grasshopper is a virtual phone system built for solopreneurs and very small businesses. It was acquired by Citrix in 2015 for $165 million, and now sits under the GoTo umbrella alongside products like GoTo Connect and LogMeIn.
Rather than requiring a dedicated cloud PBX or office infrastructure, Grasshopper uses a BYOD (Bring Your Own Device) model — your existing smartphone or desktop is the phone.
This makes it fast to deploy and simple to run for a one-to-five person operation that just needs a professional business number with clean call routing and voicemail.
For very small teams that need a polished presence without the complexity of a full call center software platform, Grasshopper can cover the basics.
However, as businesses grow and outbound volume increases, teams regularly hit the platform's ceiling — limited integrations, rudimentary analytics, and no native dialer functionality become meaningful constraints.
What Are Grasshopper's Key Features?
- Virtual numbers — local, toll-free, and vanity numbers for professional presence
- Call management with department extensions and simultaneous call handling
- Unified inbox consolidating SMS, MMS, calls, voicemails, and virtual faxes
- AI call transcripts and voicemail sentiment analysis (added in 2026)
- Hybrid answering via Smith.ai and Ruby receptionist partnerships
- Business hours routing, incoming call screening, and custom greeting logic
- Passkey (biometric) authentication for passwordless login
- Basic admin controls with mobile and desktop app support
What Do Users Say About Grasshopper?
Based on 500+ verified reviews from G2, Capterra, and Trustpilot.
😊 What Do Users Love About Grasshopper?
- Quick setup with no hardware — live in minutes on any device
- Flat per-account pricing makes costs predictable for solo operators
- Unlimited users on mid-tier plans — ideal for small teams with VAs
- Clean mobile app that keeps business and personal calls separate
- New unified inbox (2025) consolidates all communication in one thread
- 24/7 customer support praised by long-term users for personalized help
"This application is very easy to use and genuinely user-friendly. It didn’t really require any training at all to get started. Performance-wise, it works well, and pricing-wise, it’s incredibly reasonable."
😤 What Do Users Hate About Grasshopper?
- Cancellation requires speaking to a retention rep — cannot be done online
- Hidden fees stack up fast: A2P SMS registration, call blasting, international surcharges
- App bugs including a hold-loop audio glitch and missed call notifications
- SMS unreliability — some users report a ~50% error rate sending messages
- No native CRM sync — Salesforce and HubSpot require manual entry or Zapier
- Analytics limited to 90 days of basic stats with no real-time visibility
"It freezes a lot. It asks for multiple updates, and it does not update. Sometimes calls drop without a notice, and if they close the call, then it freezes and we have to restart the app."
What Are People Saying About Grasshopper on G2?
See what real users are saying about Grasshopper on G2 — honest reviews, real experiences, and feedback from teams who have used it.
The support function was a nightmare as was the signup process. They closed my account fo rnon payment,.. then issued a blanket statement saying their policy doest allow for refunds of any kind, and finally the support function just goes in circles.
CFO
The app is glitchy. Some text messages get archived before I've read them. The mobile app doesn't sync properly with the website.
COO & Lead Photography Teacher
Their website has some issues when administrating the system. Lots of little rendering bugs that confuse when first using the system (adding users/editing fields will not always update the screen properly so you think something didn't update when, in fact, it has.
Partner
GrasshopperGrasshopper Review Insights
Aggregated ratings from leading B2B software review platforms
Grasshopper G2 Review
Grasshopper Capterra Review
Grasshopper Trustpilot Review
Grasshopper GetApp Review
Grasshopper Software Advice Review
CloudTalk - #1 Grasshopper Alternative
2025 Winter LeaderLooking for a Grasshopper Alternative?
See why 5,500+ companies have switched to CloudTalk for clearer call quality and AI automation.
Top-rated on G2
Consistently rated highly on G2, CloudTalk helps teams ramp faster, avoid complexity, and rely on a phone system that works as expected from day one.
100+ integrations
Your CRM, helpdesk, and sales tools already talk to each other. CloudTalk just joins the conversation and makes it way more productive.
Coverage in 160+ countries
From next door to across the globe, CloudTalk keeps your calls clear, local, and ready to grow with your business.
CloudTalk vs Grasshopper: Side-by-Side
See how CloudTalk delivers superior performance where it matters most
Why Choose CloudTalk Over Grasshopper?
CloudTalk delivers better, more accurate performance during every call
Businesses That Switched to CloudTalk
Real results from real companies that made the move—and never looked back.
"In the old platform, there was no automatic ticket creation. We had to manually check logs to see which calls were missed and whether they were followed up. Once we switched to CloudTalk, our missed calls dropped by 23%. That's customers we're now able to connect with before it's too late."
Vendor Operations Manager, Aspire
The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.
E-learning platform, CloudTalk customer story
“We were stuck at a 20–30% pickup rate with Aircall. With CloudTalk, we’ve hit 40–50%. That’s made all the difference.”
Chief Marketing Office at Velu
Frequently Asked Questions About Grasshopper and CloudTalk
Grasshopper is more accurately described as a virtual phone system rather than a full VoIP platform. It routes calls through your existing mobile or internet connection via a BYOD model, rather than providing its own voice infrastructure. This makes deployment fast but limits call quality control and advanced features like call monitoring or parallel dialing.
Yes. CloudTalk is consistently rated among the top business phone systems on G2, serving 5,500+ companies across sales, support, and operations. It offers everything Grasshopper does — plus deep CRM integrations, advanced dialers, AI-powered analytics, and international number coverage in 160+ countries.
Grasshopper is not designed for outbound sales at any meaningful volume. It provides manual click-to-dial in the app but has no power dialer, parallel dialer, or campaign tooling. Teams running outbound prospecting campaigns will quickly outgrow it. CloudTalk's sales dialer is purpose-built for this use case.
Grasshopper charges per account rather than per user, which can look cheaper upfront for solo operators. But once add-ons like A2P SMS registration, call blasting, and professional greetings are included, the true cost is frequently $50–$90+ per month — before any international charges. CloudTalk's transparent per-user pricing starts at $25/user/month and includes core features without hidden stacking.
CloudTalk significantly outperforms Grasshopper here. Grasshopper relies primarily on Zapier for CRM connectivity and offers no native two-way sync with platforms like Salesforce or HubSpot. CloudTalk provides deep, real-time native integrations with HubSpot, Salesforce, Zendesk, Pipedrive, and 100+ other tools, with every call automatically logged.
The most common triggers are hitting the "growth cliff" — the point at which a business needs its phone system to actively support sales and support operations rather than just routing audio. Teams typically switch when they need real-time analytics, outbound dialing capabilities, native CRM sync, or global number coverage that Grasshopper cannot deliver.
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Reviews
1,500+
Reviews
260+
Customers
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