Boost Call Success by 400% with a Predictive Dialer
Boost call center efficiency with predictive dialer software. It reduces idle time, improves talk time, and connects agents only when a live answer is detected, keeping your team talking, not waiting.
Predict. Connect. Convert. Repeat.
5× More Prospects
Reach more leads with a call center predictive dialer that eliminates manual dialing. It connects agents to live prospects faster—so they pitch more and punch fewer numbers.
30% Boost in Sales
With a predictive dialing system, sales teams experience higher connect rates and close deals quicker. Stay focused on conversations, and turn dials into conversions.
Zero Idle Time
A cloud-based predictive dialer uses intelligent algorithms to forecast agent availability and connect them to live customers instantly, eliminating wait time.
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What is a Predictive Dialer?
Predictive dialers are automated dialing system that uses algorithms to anticipate when an agent will be free and start dialing the next number before the current call finishes.
This way, when the agent hangs up, another call is ready to go, eliminating the time spent manually dialing between calls.As part of advanced outbound dialing software, it helps increase talk time, improve connect rates, and streamline call center automation.
How Does a Predictive Dialer Work?
The predictive dialer algorithm allows the dialer to place multiple outbound calls simultaneously, detecting live answers and instantly routing them to available agents.
The system organizes and adjusts the call pace, considering several key factors like average call duration, agent availability, and the number of attempts needed to connect with someone.
Predictive dialer services also come with Answering Machine Detection (AMD), a technology that automatically identifies whether a call is answered by a live person or a machine. This enables the system to filter out unproductive calls, such as busy signals, unanswered calls, or voicemails.
What’s the Difference Between a Predictive Dialer and an Auto Dialer?
An auto dialer is an outbound calling system that automatically dials numbers from a contact list and connects answered calls to available agents. In short, it eliminates the need for manual dialing.
A predictive dialer is an advanced type of auto dialer. It’s often seen as the smartest dialer because it predicts how many calls to make based on agent availability, helping ensure live calls are connected without delay.
How Much Does A Predictive Dialer Cost?
The average cost for a predictive dialer is around $130 per user/month, ranging from $20 to $300 per user/month. The price varies significantly depending on several factors, including the dialer type (on-premises vs. cloud-based), the features included, and the provider’s pricing model.
How to Set Up a Predictive Dialer
- Set clear goals for your campaign: This may include scheduling appointments, generating leads, or conducting surveys.
- Choose the right dialer software: Consider factors like scalability, integration capabilities, and ease of use and setup.
- Prepare your contact list: Clean it up to remove outdated or incorrect information and segment it accordingly to your goals.
- Set up the dialing campaign: Import your contact list, customize the campaign settings, and assign scripts to agents.
- Launch and monitor: Track key metrics like connection rates and adjust settings based on performance data to improve.
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Have questions?
Why get a cloud-hosted predictive dialer software?
It’s scalable, easy to set up, and supports remote teams. A cloud-based predictive dialer boosts productivity without heavy infrastructure.
What is the difference between a predictive dialer and an auto dialer?
A predictive dialer and a simple auto dialer differ in their dialing modes. A predictive dialer uses algorithms to time calls based on agent availability. An auto dialer just dials numbers in sequence without optimization.
What is the difference between a predictive and a progressive dialer?
Predictive and progressive dialers have different functions and purposes. Predictive dialers dial ahead of agent availability; progressive dialers wait until an agent is free before placing the next call.
Are predictive dialers legal?
Yes, predictive dialers are legal when used in compliance with regulations like TCPA, GDPR, or local DNC rules. Consent is key.
What are the challenges and regulations associated with predictive dialers?
Dropped calls, agent availability misalignment, and strict compliance laws like TCPA are common challenges with predictive dialer services.
What are alternatives to predictive dialers?
Alternatives include power dialers, parallel dialers, progressive dialers, and manual calling tools—each offering more control but lower speed.
How can we improve agent efficiency with predictive dialers?
Predictive dialing software reduces idle time, connects agents to more live calls, and increases conversion rates through automation.
How can I reduce the call center expense with predictive dialing?
By automating outreach and minimizing wasted dials, a predictive dialer solution boosts efficiency and reduces the need for additional agents.
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Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.
