Set a preferred agent for each client so that their calls are always directed to the right person. The customer constantly communicates with the same agent, which makes your customer support more personalized, efficient and pleasant.
Personalized approach makes customers more happy and satisfied. To maximize your tailor-made customer service, it is important to ensure that customers are routed to the most appropriate group of agents or even a particular agent.
CloudTalk allows you to choose a preferred agent from the list of all agents and assign him to handle the client’s calls. This means that the client interacts consistently with the same agent who can provide them with quicker and more pleasant support.
You can set preferred agents anytime in customer details. Your agents can also change the preferred agent for a particular customer anytime, if necessary.