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The Ultimate Softphone Pricing Guide
Over 30% of businesses use softphones to power remote work, streamline operations, and cut expenses. But how much does a softphone cost? That depends on several factors. Find out the answer in our comparison.
Trusted by 4,000 companies worldwide
How Much Does a Softphone Cost:
Provider Comparison
Company
Pricing & plans
Top features
Best For
CloudTalk
$25 – $50 per user/month
Power dialer, International numbers, Call flow designer, IVR, Click to Call
3CX
$175 – $180 per user/month
Live Chat, Call Recording, Real-time Transcription
Zadarma
$32 – $65 per user/month
Automated Dialers, ACD, Call Logging, Advanced Monitoring, Call Recording, Customizable IVR
Aircall
$30 – $50 per user/month
Integrations, Number Panel, Shared Call Inbox, Live Activity Feed
JustCall
$24 – $48 per user/month
Call Tracking, Call Recording, Call Monitoring, SMS & MMS, Predictive Dialing, Telemarketing Management
Grasshopper
$21 – $80 per user/month
Auto Dialer, CX Analytics, AppConnect
Ringover
$21 – $54 per user/month
International Numbers, Call Listening, Call Center Statistics, Call Forwarding, Auto Dialer, Unlimited Calling
RingCentral
$20 – $50 per user/month
Real-time Metrics, Voicemail, Transcriptions, SMS, International Numbers, Conference Calls
8×8
$15 – $140 per user/month
Analytics, Smart Dialer, Click to Call, Call Recording, Workforce Management
Dialpad
$15 – $25 per user/month
Conference Video Calls, Sentiment Analysis, Voicemail Transcriptions, Speech-to-Text, Automatic Call Recording
Zoom Contact Center
Per request
Contact Center Analytics, Outbound Video Calls, Active Engagement Assignments
LiveAgent
$9 – $59 per user/month
Chat/Messaging, Workflow Management, Customer History, Activity Dashboard, Customer Database
Scalability Options
Scalability is a measure of how well a softphone can accommodate your call center’s natural growth and contraction. This primarily affects the process of onboarding new users and purchasing additional international, toll-free, and local numbers.
Features & Functionality
Features. including productivity, analytical, and security tools, affect all aspects of your softphone’s operations. Softphone pricing tends to range particularly in the type of features included, with the more advanced ones limited to higher tiers.
Integration Capabilities
Integrations are native or custom implementations of 3rd-party tools into your softphone’s workflows. Open API capabilities and the most desirable integrations may also sometimes be locked behind more expensive softphone pricing plans.
Support & Training
Implementing new software and training employees takes time and effort. Providers often offer varying levels of support and access to self-help portals based on your subscription. This can be particularly vital for new call centers and junior teams.
Licensing & User Capacity
Softphone app costs tend to be priced on a “per user” basis and paid out either monthly or annually. Understandably, based on your team size, this can quickly increase your subscription. However, some providers also have minimum and maximum user limits.
Minimize Costs with a Flexible Softphone Solution
Sustainable growth is a cornerstone of business success. Thankfully, unlike “hard phones”, softphones allow you to seamlessly scale up your operations without breaking the bank with easy and affordable agent and tool onboarding.
It is the best VoIP call service that any company can count on, the calls are of very good quality, the services are very stable and the POST-sale service is the best, they are people who are always ready for any request or concern.
Plans worth every dollar
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."
Sara Konickova Sales Ops Manager
See customer story
FAQs
Is a softphone the same as VoIP?
No, a softphone is a type of software application that uses VoIP (Voice over Internet Protocol) technology. VoIP is the underlying protocol that allows you to make calls over the internet, while a softphone is the interface you use to make those calls.
What are the disadvantages of a softphone?
A potential disadvantage of a softphone is that it relies on a stable internet connection. If your internet is slow or experiences interruptions, it can affect call quality. However, Cloudtalk works with various telco partners all over the world to provide a seamless communication experience. You can learn about the differences between a softphone and a hard phone in this article.
What do I need for using a softphone?
To use a softphone, you need a compatible device (computer, smartphone, or tablet), a stable internet connection, and headphones with a microphone. Cloudtalk’s softphone application is designed for ease of use, making the setup process straightforward.
What does a softphone do?
A softphone enables you to make and receive calls over the internet using only a device like a computer, phone, or tablet. Cloudtalk’s softphone offers various features such as call routing, voicemail, call recording, and analytics, enhancing communication and improving customer interactions.
How do you use a softphone from CloudTalk?
Using a Cloudtalk softphone is simple: download the application on your device, log in, and start making calls. Our user-friendly interface allows you to manage calls, access contacts, and utilize advanced features for an efficient communication experience.
How much does a softphone cost?
The cost of a softphone varies depending on the provider and the features included. At Cloudtalk, we offer affordable pricing plans for our softphone application while delivering high-quality solutions. Our plans start at $25 per user/month, billed annually.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
