The Ultimate Softphone Pricing Guide
Over 30% of businesses use softphones to power remote work, streamline operations, and cut expenses. But how much does a softphone cost? That depends on several factors. Find out the answer in our comparison.
Industry average
$45.00Per user monthly
Average price is based on 30 main competitors pricings.
Highest price
$175.00Per user monthly
The highest price is based on 30 main competitors pricings.
- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
- Mobile app
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How Much Does a Softphone Cost: Provider Comparison
| Company | Pricing & plans | Top features | Best For |
|---|---|---|---|
| CloudTalk | $25 - $50 per user/month | Power dialer, International numbers, Call flow designer, IVR, Click to Call | Businesses of all sizes in need of multichannel business calling software for inbound and outbound teams. |
| 3CX | $175 - $180 per user/month | Live Chat, Call Recording, Real-time Transcription | Small teams that aren’t interested in the bells and whistles that come with most smart calling software. |
| Zadarma | $32 - $65 per user/month | Automated Dialers, ACD, Call Logging, Advanced Monitoring, Call Recording, Customizable IVR | Individuals, as well as businesses of all sizes. |
| Aircall | $30 - $50 per user/month | Integrations, Number Panel, Shared Call Inbox, Live Activity Feed | Startups and small businesses in need of affordable solutions with basic features. |
| JustCall | $24 - $48 per user/month | Call Tracking, Call Recording, Call Monitoring, SMS & MMS, Predictive Dialing, Telemarketing Management | Startups and small businesses who want to scale without scaling complexities. |
| Grasshopper | $21 - $80 per user/month | Auto Dialer, CX Analytics, AppConnect | Small businesses and entrepreneurs seeking professional communication solutions without the complexity of traditional office phone systems. |
| Ringover | $21 - $54 per user/month | International Numbers, Call Listening, Call Center Statistics, Call Forwarding, Auto Dialer, Unlimited Calling | Small businesses and mid-size enterprises. |
| RingCentral | $20 - $50 per user/month | Real-time Metrics, Voicemail, Transcriptions, SMS, International Numbers, Conference Calls | Enterprises in need of omnichannel experience, as well as lead qualification, management, collaboration, and performance tools. |
| 8x8 | $15 - $140 per user/month | Analytics, Smart Dialer, Click to Call, Call Recording, Workforce Management | Remote inbound customer support centers. |
| Dialpad | $15 - $25 per user/month | Conference Video Calls, Sentiment Analysis, Voicemail Transcriptions, Speech-to-Text, Automatic Call Recording | Enterprise-level call centers that need automated UCaaS tools for streamlining internal communication. |
| Zoom Contact Center | Per request | Contact Center Analytics, Outbound Video Calls, Active Engagement Assignments | Businesses seeking a contact center solution with a familiar interface and features. |
| LiveAgent | $9 - $59 per user/month | Chat/Messaging, Workflow Management, Customer History, Activity Dashboard, Customer Database | Wide range of small and medium-sized businesses in eCommerce, Telco, Insurance, SaaS, as well as Startups and Enterprise. |
Scalability Options
Scalability is a measure of how well a softphone can accommodate your call center's natural growth and contraction. This primarily affects the process of onboarding new users and purchasing additional international, toll-free, and local numbers.
Features & Functionality
Features. including productivity, analytical, and security tools, affect all aspects of your softphone's operations. Softphone pricing tends to range particularly in the type of features included, with the more advanced ones limited to higher tiers.
Integration Capabilities
Integrations are native or custom implementations of 3rd-party tools into your softphone's workflows. Open API capabilities and the most desirable integrations may also sometimes be locked behind more expensive softphone pricing plans.
Support & Training
Implementing new software and training employees takes time and effort. Providers often offer varying levels of support and access to self-help portals based on your subscription. This can be particularly vital for new call centers and junior teams.
Licensing & User Capacity
Softphone app costs tend to be priced on a “per user” basis and paid out either monthly or annually. Understandably, based on your team size, this can quickly increase your subscription. However, some providers also have minimum and maximum user limits.
Minimize Costs with a Flexible Softphone Solution
Sustainable growth is a cornerstone of business success. Thankfully, unlike “hard phones”, softphones allow you to seamlessly scale up your operations without breaking the bank with easy and affordable agent and tool onboarding.
It is the best VoIP call service that any company can count on, the calls are of very good quality, the services are very stable and the POST-sale service is the best, they are people who are always ready for any request or concern.
Support Engineer at RPS Processing Service
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What real users are saying
The inside scoop from actual CloudTalk customers.
From 20-Minute Waits to 3-Minute Service
“With CloudTalk, we dropped our missed calls from 80% to 16% and cut wait times by over 85%, while scaling from 2 to 20+ agents.”
40% Lift in Call Connections
“With CloudTalk, our pre-sales team stopped wasting time on dropped calls and started having more of the right ones.”
20% More Efficient Call Handling
“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”
40% Fewer Missed Calls
“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”
From 3 Phone Systems to One Source of Truth
“Before CloudTalk, our data was scattered. Now, everything lives in HubSpot — connected, visible, and fully unified.”
66% More Capacity Without Hiring
“CloudTalk made it easy to scale support fast: we cut handle time by 33% and now handle 66% more calls per agent.”
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
Frequently asked questions
No, a softphone is a type of software application that uses VoIP (Voice over Internet Protocol) technology. VoIP is the underlying protocol that allows you to make calls over the internet, while a softphone is the interface you use to make those calls.
A potential disadvantage of a softphone is that it relies on a stable internet connection. If your internet is slow or experiences interruptions, it can affect call quality. However, Cloudtalk works with various telco partners all over the world to provide a seamless communication experience. You can learn about the differences between a softphone and a hard phone in this article.
To use a softphone, you need a compatible device (computer, smartphone, or tablet), a stable internet connection, and headphones with a microphone. Cloudtalk's softphone application is designed for ease of use, making the setup process straightforward.
A softphone enables you to make and receive calls over the internet using only a device like a computer, phone, or tablet. Cloudtalk's softphone offers various features such as call routing, voicemail, call recording, and analytics, enhancing communication and improving customer interactions.
Using a Cloudtalk softphone is simple: download the application on your device, log in, and start making calls. Our user-friendly interface allows you to manage calls, access contacts, and utilize advanced features for an efficient communication experience.
The cost of a softphone varies depending on the provider and the features included. At Cloudtalk, we offer affordable pricing plans for our softphone application while delivering high-quality solutions. Our plans start at $25 per user/month, billed annually.
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