Bitrix24 Plans & Pricing: Full Guide for 2025

Poor communication costs U.S. businesses up to $1.2 trillion a year, or more than $12,000 per employee—and much of that loss stems from outdated tools and disconnected workflows. Bitrix24 pitches itself as a fix: an all-in-one platform that merges CRM, project management, and VoIP calling to help teams stay aligned and productive.

But when it comes to dialing capabilities, Bitrix24’s value starts to blur. While the platform does offer integrated call tools, pricing clarity fades behind tiered user limits, pay-as-you-go telephony credits, and limited access to advanced features—especially for teams managing high outbound volume.

In this guide, we’ll unpack Bitrix24’s plans, break down what you really get at each price point, and highlight hidden costs you’ll want to know before committing—plus explore whether a purpose-built calling solution might be the smarter investment.

Key Takeaways:

• Bitrix24 offers an all-in-one platform, but its calling tools are limited by plan level, user caps, and telephony credit requirements.
• The flat-rate pricing model sounds simple but quickly gets expensive as businesses grow and require advanced features.
• Outbound calling with Bitrix24 isn’t truly built for scale—smart dialer features, call routing, and analytics are gated behind top-tier plans.
• CloudTalk provides full dialer access, transparent per-user pricing, and built-in CRM integrations starting at mid-tier plans.

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Overview of Bitrix24 Plans and Pricing

Bitrix24 offers five cloud-based plans designed to serve teams of all sizes—from solo entrepreneurs to large enterprises. 

Pricing varies depending on billing frequency, with annual plans offering up to 30% savings. A free version is available, and paid tiers come with a 30-day trial so teams can test features before committing.

Bitrix24 Cloud Pricing (Billed Annually)

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Free Plan

• What it is: Bitrix24’s no-cost plan designed for startups, freelancers, or lean teams that want to manage tasks, collaborate internally, and get a taste of CRM and basic call features—all without paying a cent.
• Cost: $0 per month. Includes unlimited users.
  
  Includes:
• Basic CRM with contact and deal management.
• Task and project management tools.
• Team chat, shared calendars, and file storage (5 GB).
• Bitrix24 Contact Center for basic inbound/outbound calling.
• Website and landing page builder.
  
  Add-ons Available:
• Paid telephony credits for outbound calls.
• Integration with external phone numbers.
• Upgrade options for automation, storage, and advanced CRM features.
  
  Best for: Early-stage teams or individuals who need essential collaboration and CRM tools with light call management—without committing to a monthly subscription.

Basic Plan

What it is: Bitrix24’s entry-level paid plan designed for small teams looking to streamline collaboration, manage clients, and enable basic calling—all within a unified platform.

Cost: $49 per month per organization (billed annually). Includes up to 5 users.

Includes:

• Built-in CRM with contact management and task automation.
• Internal communication tools like chat, calendar, and document sharing.
• Bitrix24 Sign for digital document signing.
• Access to Bitrix24’s calling tools (limited outbound/inbound VoIP).
• Basic reporting and user permissions.

Add-ons Available:

• Additional storage space.
• Call tracking integrations and expanded CRM capabilities.
• Bitrix24 Telephony credits for international or advanced calling.

Best for: Freelancers and micro-teams who need a reliable workspace for managing clients and projects, with occasional calling and basic CRM features included.

Standard Plan

What it is: A mid-tier Bitrix24 plan aimed at growing teams that need expanded user capacity, stronger CRM tools, and built-in marketing capabilities—plus enhanced support for collaborative work.

Cost: $87 per month per organization (billed annually). Includes up to 50 users.

Includes:

• All features from the Basic plan.
• Advanced CRM functionality with sales funnel automation and web forms.
• Online document editing and team knowledge base.
• Marketing tools like email campaigns and audience segmentation.
• 100 GB of cloud storage and extended access permissions.

Add-ons Available:

• Telephony credits for outbound and international calls.
• Expanded integrations with marketing and sales platforms.
• Optional tools for call analytics and external dialer connection.

Best for: Mid-sized teams that want to centralize sales, marketing, and internal operations—with more room to scale and collaborate, plus stronger customer engagement tools.

Professional Plan

What it is: Bitrix24’s advanced cloud plan built for sales-driven teams and larger organizations that need automation, performance tracking, and fully enabled dialer functionality.

Cost: $175 per month per organization (billed annually). Includes up to 100 users.

Includes:

• Everything in the Standard plan.
• Sales automation, lead scoring, and business process templates.
• Full-featured VoIP dialing, call routing, and call center tools.
• Time management, employee workload tracking, and company pulse.
• 1 TB of storage and full access control features.

Add-ons Available:

• Additional telephony credits for high-volume or international calling.
• Enhanced reporting dashboards and KPI tracking.
• Integration with external analytics and HR tools.

Best for: Larger sales, support, or operations teams that need deeper automation, end-to-end process control, and advanced telephony to handle high call volumes efficiently.

Enterprise Plan

What it is: Bitrix24’s top-tier plan designed for large-scale organizations that require advanced scalability, top-level security, and full access to every tool in the platform—including enterprise-grade calling.

Cost: $350 per month per organization (billed annually). Includes up to 250 users.

Includes:

• All features from the Professional plan.
• Scalable user management with multi-branch company structure support.
• Advanced analytics, custom reporting, and employee performance insights.
• Full telephony suite with SIP connector, call recording, and routing.
• 3 TB of storage and priority support with a dedicated account manager.

Add-ons Available:

• Extra user seats and additional storage.Enhanced API access for custom integrations.
• Compliance tools and on-premise deployment options.

Best for: Enterprises or large teams operating across regions that need high-capacity infrastructure, flexible admin control, and comprehensive communication tools in one unified system.

CloudTalk vs. Bitrix24 Comparison Table

While both platforms offer call capabilities, CloudTalk is purpose-built for telephony. Here’s how it stacks up against Bitrix24 on core features and value.

Short Overview of CloudTalk’s Plans and Pricing

CloudTalk has 5 pricing plans on offer, ranging in price from 19 to $50 per user/month, with a special exception for the custom pricing plan, which lets you tailor your solution to your unique business needs. Here’s a breakdown of CloudTalk’s plans:

1. Lite: CloudTalk’s special entry-level plan for micro and small businesses in the NA and LATAM. Uniquely quick to deploy, with all the basic calling and call center management tools you need to enter the global market.
   
   Key Features: Unlimited calling in US & Canada, Business SMS, Click-to-Call, Call Recording, Analytics
   
2. Starter: CloudTalk’s basic plan is designed specifically for small businesses. Easy to set up and easier to use, this plan offers small teams everything they need to kick off their call center operations.
   
   Key Features: Click-to-Call, Voicemail, Call Flow Designer (CFD), Automatic Call Distribution (ACD)
   
   Price:  25 per user/month
   
3. Essential: CloudTalk’s medium plan, focused on growing SMBs and MMBs. This plan helps teams expand their inbound and outbound operations, automate processes, and improve experiences.
   
   Key Features: SMS/MMS, Interactive Voice Response (IVR), Skill-Based Routing, Callback, Integrations + Open API
   
   Price: 29 per user/month
   
4. Expert: CloudTalk’s feature-packed plan for growing MMBs and enterprises or any team that requires robust calling capabilities. This plan helps customer-facing departments streamline outreach and improve performance.
   
   Key Features: Power Dialer, Smart Dialer, VIP Queues, WhatsApp Inbound & Outbound Messages, Call Monitoring
   
   Price: 49 per user/month
   
5. Custom: CloudTalk’s ultimate plan for the most demanding of companies, tailored perfectly to their particular business needs. This plan allows you to do it all, from coordinating teams to conquering the world’s many markets.
   
   Key Features: Custom Onboarding, Unlimited Outbound Calls with Flat Rates, Enterprise-Level Security, Developer Support
   
   Price: Varies based on features, number of users, etc.

Bitrix24’s Best Features

Bitrix24 brings together CRM, communication, and collaboration into one interface—offering real value for small to mid-sized teams that want a multi-functional platform without stacking multiple tools. But while it covers a lot of ground, some high-impact features are locked behind upper-tier plans.

1. Unified CRM with Project Management

• Bitrix24 combines customer relationship management with project tracking, giving teams one platform to manage sales and internal operations.
• You can assign tasks, monitor progress, and automate client touchpoints—all from a shared dashboard.
• What Could Be Better? Automation options and CRM extensions are only fully unlocked in higher-tier plans.
  

2. Built-In Telephony System

• Teams can make and receive calls from within the platform, log call data, and route calls using integrated VoIP tools.
• Useful for basic inbound/outbound calls without needing third-party apps.
• What Could Be Better? Outbound calls rely on paid telephony credits, and advanced routing features are limited to Professional and Enterprise tiers.
  

3. Document Collaboration and E-signatures

• Bitrix24 includes online document editing, sharing, and built-in e-signature functionality through Bitrix24 Sign.
• These tools help keep legal and client-facing workflows centralized.
• What Could Be Better? E-signing limits apply to lower-tier plans, and real-time collaboration features can feel clunky compared to specialized tools.
  

4. Flat Pricing Per Organization

• Unlike many platforms, Bitrix24 charges per plan, not per user—making it cost-effective for teams working within user limits.
• This flat-rate model works especially well for smaller organizations scaling slowly.
• What Could Be Better? User caps are strict, and exceeding the limit means jumping to the next pricing tier, even if you only need one more seat.

Bitrix24 Pros & Cons

Bitrix24 vs. CloudTalk: CloudTalk Takes the Lead on Pricing

Bitrix24 feels like a packed toolbox—but the moment you reach for the dialer, you realize it’s buried under features you didn’t ask for and limits you didn’t see coming. What looks affordable at first often turns into a paywall maze. You’re not just paying for a dialer—you’re paying to unlock it.

CloudTalk strips all that friction away. It’s not a platform trying to juggle everything—it’s the call performance engine built for teams who rely on every ring, every second, and every conversation. You don’t have to climb through a CRM suite to get to the good stuff. It’s all there, upfront: smart dialers, global calling, analytics, integrations—and no ceilings holding your growth back.

This isn’t just about switching tools. It’s about choosing precision over clutter, control over compromise, and clarity over confusion.

Sources:

1. Businesswire.com