Call center for retail & eCommerce businesses

We help brick-and-mortar shops, online stores, and marketplaces meet rising customer expectations by providing a seamless shopping experience. With us, you’ll be able to easily communicate with your stores and coordinate returns, shipping, delivery, cancelations, and more — all while allowing your customers to reach you by phone and get an immediate response.

retail ecommerce

2,500+ innovative companies run on CloudTalk call center software

complex dashboard

Ditch the Complexity

Your business moves fast, so you need tools that can keep up. Cloudtalk is designed for a simple and seamless experience — from initial deployment to day-to-day operations and beyond.

Implement your entire contact center in a matter of days

Easily administer Talkdesk without the help of IT

Ramp agents with little or no training on a simple, modern interface

See exactly what’s happening in your contact center with flexible analytics

Unify voice and digital channels into one simple tool. Instantly take advantage of new features and functionality


Increase
calls per agent by

87%

Call quality

10/10

Increase
first call close by

17%

Decrease
holding time by

22%

Increase
answer-seizure ratio by

59%


Cover all your markets with local numbers

When handling phone support across various markets, there’s a real need to have local numbers in order to build trust between you and your customers. We understand this, which is why we provide phone numbers from 140+ countries (mobile numbers, toll-free numbers, national numbers). And if you already have your own local phone numbers, we can help you with number portability.

local numbers
real time customer card

Provide your agent with helpful information even before picking up the phone

Using eCommerce or helpdesk platforms like Shopify, Magento, Zendesk or Freshdesk? CloudTalk offers native integrations with all of these platforms. When a customer calls, order details and customer data appear directly on the phone, so your agents are immediately aware of the caller’s issues — even before picking up the phone. Agents don’t need to spend any additional time searching for the caller’s background, which saves up to 120 seconds per call.


Decrease resolution time and keep your customers happy

CloudTalk offers several advanced call center features that enable your team to efficiently handle customers with ease. Try out features like IVR or Call Flow Designer and design more efficient ways to route your callers to the right agent or department. Your agents can save time and you can decrease the amount of time your customers spend in call queues. Furthermore, features like call notes, call recordings, or emotion analytics will give other agents a detailed overview when handling the customer in the future.

time efficinecy

#1 Rated call center software preferred by financial services

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.5/5 – 225 reviews

Read the reviews

4.3/5 – 347 reviews

Read the reviews

4.5/5 – 272 reviews

Read the reviews

4.5/5 – 225 reviews

Read the reviews

Improve your contact center
with these benefits

Over 2,500 call centers and phone systems
are powered by CloudTalk

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