Australia
+61 2 8311 6777
Belgium
+32 2 808 12 83
Brazil
+55 11 4680-2723
Czech Republic
+420 277 279 999
Germany
+49 32 221099387
Malaysia
+60 3-9212 7272
Mexico
+52 55 4170 3698
Poland
+48 22 292 25 18
Romania
+40 31 630 0197
Slovakia
+421 2 212 93 555
Spain
+34 911 98 79 28
Switzerland
+41 43 508 21 35
United Kingdom
+44 20 3868 0167
United States
+1 888-487-1675

Security

Reliable and safe operation of your business phone system. Your data and VoIP services are safe with us. All CloudTalk data are stored in modern safe data centers with 24/7 monitoring.

Are you happy with the level of security provided by your current software solution? Are your voice VoIP services and data encrypted compliant to GDPR? Are they backed-up and can you restore them if necessary? If your data were endangered, would it put confidential customer information in risk? With CloudTalk, you will never have to worry about these issues ever again.

CloudTalk is an essential business tool allowing you to improve the quality of your services. However, it also contains a large amount of all kinds of data and information. This is why our dedicated Security and Data team always places data security first. Each suggestion is first analyzed by our security experts who look for potential security threats and propose solutions. So you can rest assured that your data are always safe with us and stored exclusively on EU territory.

We know that contacts and call logs are valuable for you, so we never disclose such information to third parties under any circumstances and protect them as if they were our own data.

Security practices

CloudTalk team follows recommendations established by security standards ISO 27001/27002, PCI/DSS and the OWASP security project. CloudTalk is GDPR compliant. All our customers’ data are partitioned to ensure that they cannot be accessed by other clients or unauthorized persons.

CloudTalk app security

CloudTalk uses a combination of various security tokens. Communication through our web interface is fully encrypted with the latest TLS version supporting Forward Secrecy.

  • All data are encrypted during transmissions between the client and the server.
  • All passwords are encrypted by an advanced one-way algorithm. Passwords are never stored for internal purposes.
  • All phone calls made through the WebRTC protocol are automatically encrypted and those made through the SIP protocol can be encrypted by TLS.
  • CloudTalk does not retain information on customer credit cards. All data are directly provided to our payment processor and our company does not even have access to such information (data are encrypted from the moment the transmission starts).

CloudTalk & GDPR

CloudTalk is committed to privacy, transparency and high security. From the GDPR perspective, we are committed to complying with EU data protection requirements that became enforceable on May 25, 2018. We have decided to apply the GDPR measures to all clients, also outside the EU, that are not directly affected by this measure. We believe it will help to increase the security and credibility of all services. Read more about GDPR at CloudTalk.

User security

CloudTalk enhances internal data security by using different permissions for user roles (admin, agent, etc.) which allow you to prevent potential internal security breaches and data leaks.

Security team

CloudTalk’s infrastructure is constantly monitored and in the event of any threats, our security team is ready to step in 24 hours a day.

Data centers

CloudTalk solely uses secured data centers – Amazon AWS within the EU & US with accessibility of min. 99.993%. These data centers provide high level of security all over the world. They use multi-level biometrics and other security safeguards to restrict physical access only for authorized persons. The full redundancy of these data centers ensures that your data are safe even in the event of system failure or a disaster.

Would you like to learn more about our call center solution with the Security feature? Get in touch with CloudTalk experts. Please fill in the contact form and start using our trial version today.


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