CloudTalk raises $7.3M Series A for its modern phone suite. Now what?

We’re thrilled to announce that we have raised $7.3M in Series A funding! This Series A round is led by henQ VC (Mews, Sendcloud) and joined by Point Nine Capital (Zendesk, Revolut) adding to our $1.6M Seed investment from Presto Ventures in 2019.

Hey there. Martin and Viktor here – cofounders of CloudTalk.

Today, we’re thrilled to announce that we have raised $7.3M in Series A funding! This Series A round is led by henQ VC (Mews, Sendcloud) and joined by Point Nine Capital (Zendesk, Revolut) adding to our $1.6M Seed investment from Presto Ventures in 2019.

We’d love to tell you about why we raised this round of financing, what we plan to do with it, and most importantly what it means for you. Firstly, we’d like to go back a few years and tell you a story of how CloudTalk was born.

How it all started and where we are now

A few years ago, CloudTalk started as a simple click-to-call solution. The idea was that companies could embed our click-to-call button into their website, enabling their visitors to call them directly from their browser. We eventually realized that there was potential to build something with much more impact than that and that’s how CloudTalk was born. 

The Covid-19 pandemic has dramatically accelerated the move from legacy call center software to modern cloud-based phone solutions. This got us quite busy, nudging us to scale the voice infrastructure faster than ever before and keep on delivering great customer experience. 

We now have over 60 amazing teammates, 11 different nationalities, 2 beautiful offices, remotely working from 9 different cities on 3 continents, customers all over the world, and millions of calls made via CloudTalk every month. 

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What can you expect from us?

At CloudTalk, we put innovation at the core of everything we do. We’ve built a solid foundation, and our mission is to bring lots of advancements to our modern phone suite. Our Series A will help us achieve our next goals:

1. Say goodbye to legacy solutions once and for allThe long-stagnant $50B-a-year telephony market continues to experience a gradual shift towards modern cloud-based solutions, with 70% of contact centers currently being built on legacy on-premise solutions. CloudTalk is attracting companies from the small- to medium-sized spectrum, with 10 to 3,000 users and we want to continue with educating buyers about modern, cloud based solutions like CloudTalk that can radically increase performance of their teams and save 2-3 minutes per call. 
2. Continue building the Modern phone suiteCloudTalk’s main focus is building a product that focuses on pristine call quality, workflow automation and configurability — in other words, a modern phone suite. Aside from that, we will also be adding new integrations with leading CRMs, helpdesks, and voice recognition solutions (Gong is coming!) giving customer service agents and sales teams better visibility of their customer or prospect base.
3. Expand to new marketsWith customers from over 80 countries, we are seeing that the demand for modern cloud-based call center solutions is bigger than ever, supported primarily by the shift to remote work. The investment round will help us introduce CloudTalk to new markets as well as broader our partner network.  
4. Scale the teamWe want to create a work environment where our employees can thrive. With this funding, we will have more resources to attract talented people and give them space for their growth. We believe we can unlock a new type of creativity with use cases yet to be dreamed and built. (Yes, we’re hiring!)

In exchange for your trust, we promise to keep innovating and tackling all the new challenges ahead of us. We’re excited more than ever!

Stay healthy and safe.

February 17th, 2021
Martin & Viktor
CloudTalk Co-founders