How To Port a Number from Vonage: Complete Guide

Dealing with spam flags, dropped calls, or poor support? It might be time to port your number from Vonage. This guide walks you through the process and a better alternative.  

How to Prepare for Porting a Number from Vonage

Before you start transferring your Vonage number, you’ll need to take a few steps to ensure the process goes as smoothly as possible. This includes:

1. Check for Eligibility:
   Legally, Vonage is obligated to accept your port-out request. However, that’s only the case if you’ve fulfilled all your contractual obligations first. So, a good place to start is to hop on a call with support and double-check that you don’t have any unpaid bills or long-term binding contracts.
   
   It’s worth mentioning that Vonage won’t let you transfer international virtual phone numbers.
   
2. Assess Business Needs:
   Assuming you’re clear to leave whenever you please, you should take the time to think about why you’re leaving and what you want from the next provider, so you don’t have to go through this process again anytime soon. Consider numbers, features, pricing, and your monthly call volume.
   
3. Choose the Right Provider:
   Once you know what you’re looking for, you can narrow down your list of options with “nice-to-haves”. We recommend looking at overall pricing, customer support quality, integration capabilities, and network reliability/uptime.
   
4. Review Technical Requirements:
   When switching between two VoIP providers, there should be next to no change in terms of hardware requirements or network capacity. However, you can still face issues, such as needing a Vonage port out PIN/BTN number.
   
   Luckily, Vonage does not check these, so there should be no issue. However, they do recommend that if your new provider refuses to port your Vonage number for any reason, you should contact [email protected].

How to Port Your Number from Vonage to CloudTalk

Vonage doesn’t charge for port-out requests, which only leaves potential early-cancellation fees, your new VoIP subscription, and possible port-in costs. 

Your new provider may charge you for porting, with the price depending on the type, location, and amount of your number(s). You can learn more about this, including the types, locations, and price per number, in our article Porting Pricing and Coverage.

#1 Make Sure You Have Everything You Need

You need to fulfill several requirements to be eligible for porting your number to CloudTalk. This includes:

• A number type for a country supported by our country coverage.
  
• An active CloudTalk account.
  
• An active account with your current provider.
  
• The ported phone number(s) ready and configured in CloudTalk.

#2 Ensure Your Number Can Be Ported

There are two situations when it might be impossible to port your number. The first is that CloudTalk doesn’t offer the specific country/format combination you requested. The other is that your service provider doesn’t allow number porting.

In either situation, you can purchase a different number alternative from our selection of 160+ globally available phone numbers.

#3 Submit All The Necessary Documentation

To start a porting request for your existing phone numbers, send us an email to [email protected] with the subject “Port-in request” and provide us with the following:

• The numbers you want to port in an E. 164 international format (e.g., +442012345678).
  
• Name of your current service provider for the numbers you want ported.
  
• Name of the range holder or underlying carrier. This can be different from the service provider, so ask your current VoIP company.
  
• Name of the person, company, or organization the number is registered under with your current service provider.
  
• Full registered address of the person, company, or organization the number is registered under with your current service provider. This may be different from your billing address, so make sure to double-check.
  
• A copy of your last bill for the numbers you want to port.

#4 Fill Out The Letter Of Authorization

After you make your porting request, our team will check if the number is portable from our side. If it is, we’ll provide you with an LOA (Letter of Authorization) template to fill out and ask you for any other documents that may be required. 

Please take care when filling out the LOA to ensure all the information submitted is correct.

#5 Wait While CloudTalk Takes Care Of The Rest

Once the LOA and all signed documents are received, the process is as follows:

• CloudTalk will add the number to your dashboard so you can start setting inbound call flows, business hours, agents, and call groups.
  
• When the losing carrier accepts the port-out request, both carriers will schedule the date the number will be moved to our network.
  
• The number will be ported to CloudTalk’s carrier on the agreed-upon date and will thereby become active in your app.

#6 Start Calling With Your (Old) New Number

In total, the set-up process will take 1-10 days, and migration around 5 days. Once everything is done, you can log into your CloudTalk account and start calling again!

• CloudTalk and our partnered “gaining” carrier will submit all documents to the current “losing” carrier.
  
• CloudTalk will add the number to your dashboard so you can start setting inbound call flows, business hours, agents, and call groups.
  
• When the losing carrier accepts the port-out request, both carriers will schedule the date the number will be moved to our network.
  
• The number will be ported to CloudTalk’s carrier on the agreed-upon date and will thereby become active in your app.

How Long Does Porting from Vonage Take?

There are multiple factors that influence how long it takes to port your number. This includes both providers’ processes, regulatory and contractual obligations, your geographical location, special services, and the volume of porting requests. 

For example, porting your number from Vonage to CloudTalk should take around 15 days – 10 for the set-up process and 5 for the actual migration. However, depending on the type of number you want to port, it can take longer.

How Much Does Porting from Vonage Cost?

Vonage doesn’t charge for porting-out requests and only asks that you contact them if you want to port more than 100 numbers. So that leaves the price of your subscription, any potential early-cancellation fees, and the porting price itself.

Your new provider may charge you for porting, with the price depending on the type, location, and amount of your number(s). You can learn more about this, including the types, locations, and price per number, in our article Porting Pricing and Coverage.

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Why Choose CloudTalk as Your Vonage Alternative?

1. Crystal-Clear Call Quality
   Poor call quality can be costly, let alone an outage. 42% of people never call back if they experience lag or delay. CloudTalk works with carriers all over the world to ensure your customers can always hear you loud and clear – regardless of location.
   
2. Access to 160+ New Markets
   Don’t let landlines and borders limit your company’s growth. Take advantage of CloudTalk’s country coverage and choose from the biggest offer of international, local, mobile, and toll-free numbers on the market today and connect with people across 160+ countries.
   
3. Advanced Productivity Features
   Whether you want to amplify your calling operations, build better inbound customer experiences, or automate workflows as a whole, CloudTalk got you covered. Choose from 75+ AI-powered features and 160+ integrations for your favorite tools.
   
4. Comprehensive Analytics
   Track calling metrics, KPIs, and OKRs for individual employees, teams, departments, or your call center as a whole with ease. Leverage AI-powered sentiment analysis and real-time reporting to benchmark your operations and drive continuous growth.
   
5. Improved Security
   Protect both the company’s and your customers’ sensitive information with comprehensive end-to-end encryption. CloudTalk keeps you easily compliant with industry-mandated regulations, including GDPR, MAN, and more.
   
6. 24/7 Customer Service
   CloudTalk won’t leave you to your own devices when a crisis strikes. Solve all your issues quickly and easily by getting in touch with our team of experts any day and hour of the week. Our customer support has an average pick-up rate of just 60 seconds.

What did Nokia achieved with CloudTalk?

• 30% Increase in outbound success rates
• 10% Increase in agent productivity
• 25% Decrease in leads lost

Conclusion

As you can see, transferring your Vonage number isn’t hard if you’re unhappy with your service. It’s the best way of transitioning to a new provider while maintaining business continuity and not losing access to numbers your customers recognize. 

With CloudTalk, you can confidently embark on your journey toward operational and communicational excellence. And if you don’t believe us, you can always see it for yourself.

Your calls shouldn’t suffer during a switch.

And they won’t with CloudTalk.

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