Why CloudTalk is the best PBX Broadvoice alternative for SMBs
- 70+ built-in features: Enterprise-level tools for an affordable price
- Country Coverage: 160 opportunities to expand internationally.
- Flexibility & Scalability: Scale your team according to your needs
Book a strategy call with our specialist today!
Cloudtalk |
Broadvoice |
|
|---|---|---|
| Easy setup | yes | On-site technician needed |
| Language supported | English, German, French, Spanish, Portuguese, Czech, Slovak | English |
| In-person training |
 |
 |
| Integrations & Open API | 40+ one-click integrations & Open API | Only Salesforce and Microsoft Teams |
| Online user management |
|
On-site technician needed |
| Advanced call reporting |
|
|
| Real-time analytics |
|
|
| Call queues |
|
Available after upgrade |
| Call recording |
|
Available after upgrade |
| International numbers | 160 countries | 50 countries |
2500+ call centers and phone systems powered by CloudTalk and counting
Reliable PBX, easy-to-use features, 24/7 live support
Use smart call queuing
Utilize our Call Queuing function to improve the customer’s on-hold experience. Based on pre-established rules, incoming calls are sorted in call queues and routed to available agents in the appropriate group. You can create personalized greetings, set up fitting music, or create a call queue with agents who speak a certain language to deliver the best CX.
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Integrate CloudTalk with tools
you love the most
Connect CloudTalk with powerful and easy one-click CRM and helpdesk integrations. Automatic 2-way synchronization makes that all your data are always up-to-date.
Make data-driven decisions with Cloudtalk’s advanced analytics
Acting upon customer insights displayed in our call center software can help you optimize your contact center and active call center activities. CloudTalk is a truly data-based call center analytics software that shows complex real-time call center statistics and historical metrics from the day your CloudTalk account is activated.
Receive fax messages easily in the form of emails
Start receiving fax messages in the form of email. Select a preferred phone number in the Settings as the “fax” type and link it to the desired email address. CloudTalk handles the remainder. You will automatically receive any faxes sent to this phone number to the email address you have specified.
User-friendly mobile app with regular updates
Stay connected to your customers while on the go. CloudTalk Go lets you have a first-rate international call center in your pocket. Handle calls and get business done. Anywhere, anytime.
CloudTalk Go is a flexible solution custom-made to fit your needs. Make and receive calls using powerful call center software that’s connected to your favorite business tools, including CRM and helpdesk solutions.
Bring your call center to 160 countries with CloudTalk
Have a question you need answered?
If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at
How does the free trial work?
Simply send us your contact information, and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user, you can imagine your agent, supervisor, analyst, administrator, etc.
Can I change my subscription plan anytime?
Plans billed annually can only upgrade to a higher tier plan (e.g., From Essential to Expert). It’s not possible to downgrade annual billing.
Can I use CloudTalk for more activities?
Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system, or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. The interface is accessed through an encrypted SSL connection. You can read more on our page dedicated to Security.
