Why CloudTalk is the best PBX Broadvoice alternative for SMBs

01

70+ built-in features: Enterprise-level tools for an affordable price

02

Country Coverage: 160 opportunities to expand internationally.

03

Flexibility & Scalability: Scale your team according to your needs

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Broadvoice

Easy setup

yes

On-site technician needed

Language supported

English, German, French, Spanish, Portuguese, Czech, Slovak

English

In-person training

—

Integrations & Open API

40+ one-click integrations & Open API

Only Salesforce and Microsoft Teams

Online user management

On-site technician needed

Advanced call reporting

—

Real-time analytics

—

Call queues

Available after upgrade

Call recording

Available after upgrade

International numbers

160 countries

50 countries

3,000+ call centers and phone systems powered by CloudTalk and counting

Reliable PBX, easy-to-use features, 24/7 live support

Take advantage of cloud flexibility

There is no need for technical assistance when you want to scale your team. Online user management lets you add and remove agents, edit their information, and even add outbound numbers and call queues.

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All important types of call center analytics in one place

Statistics allow you to identify gaps in team efficiency and reduce costs. CloudTalk’s software lets you create complex reports with statistics on calls, agents, customers’ emotions, and even call queues – all in one place.

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Use smart call queuing

Utilize our Call Queuing function to improve the customer’s on-hold experience. Based on pre-established rules, incoming calls are sorted in call queues and routed to available agents in the appropriate group. You can create personalized greetings, set up fitting music, or create a call queue with agents who speak a certain language to deliver the best CX.

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One-click CRM & helpdesk integrations

CloudTalk offers native integrations with the most popular CRMs, Helpdesks, and Business tools. Access phone call details in your CRM or see callers’ CRM information in CloudTalk with our 2-way sync solutions.

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#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5

253 reviews

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4.2/5

527 reviews

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4.4/5

305 reviews

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4.5/5

253 reviews

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Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can
be easily integrated into your existing CRMs, ecommerce or helpdesk tools,
like Salesforce, Freshdesk, Help Scout, and dozens more.

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Make data-driven decisions with Cloudtalk’s advanced analytics

Acting upon customer insights displayed in our call center software can help you optimize your contact center and active call center activities. CloudTalk is a truly data-based call center analytics software that shows complex real-time call center statistics and historical metrics from the day your CloudTalk account is activated.

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Receive fax messages easily in the form of emails

Start receiving fax messages in the form of email. Select a preferred phone number in the Settings as the “fax” type and link it to the desired email address. CloudTalk handles the remainder. You will automatically receive any faxes sent to this phone number to the email address you have specified.

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User-friendly mobile app with regular updates

Stay connected to your customers while on the go. CloudTalk Go lets you have a first-rate international call center in your pocket. Handle calls and get business done. Anywhere, anytime.

CloudTalk Go is a flexible solution custom-made to fit your needs. Make and receive calls using powerful call center software that’s connected to your favorite business tools, including CRM and helpdesk solutions.

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How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.