Skype vs. Microsoft Teams

Looking for the best communication tool for your team? Explore how Skype and Microsoft Teams compare in features, usability, and business applications. Find out which solution aligns with your workflow—or whether CloudTalk is the smarter choice.

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Microsoft Teams vs Skype for Business and How They Compare to CloudTalk

Let’s take a quick look at the Microsoft Teams vs Skype difference, and how CloudTalk compares:

8 companies

Property

Annual price overview
(per user/per month)

Integrations

Open API

Extensions

Click to Call

Call recording

Local numbers

Smart dialer

Mobile application

Customer support options

CloudTalk

$25 – $49

35+ integrations

CRM integrations include industry leaders like HubSpot, Zapier or Intercom.

Available

Up to 8-digit extensions with site codes from a Premium plan.

Yes, from a starter pack.

Available in all plans.

1 local number free for each plan.

Yes, also offers predictive and power dialers.

Customer support available 24/7.

Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Pinned

Google Voice

Free for personal use, Business plans discontinued by 2025

Limited third-party integrations, primarily supports Skype plugins. No native CRM support.

Not available

Does not support extensions.

Available but requires Skype Credit or a Microsoft subscription for non-Skype numbers.

Available for free, but cloud storage is limited.

Not available. Users can purchase a Skype Number.

Does not support smart dialing.

Basic support for free users, chat and email support for paid Skype Number users.

Skype

$4 – $22 per user/month (Microsoft 365 subscription required for full features)

Deep integration with Microsoft 365 (Outlook, SharePoint, OneDrive) and supports third-party apps via Teams marketplace.

Available, supports Microsoft Graph API.

Supports extensions within Microsoft Teams Phone system.

Available for internal and external calls with VoIP capabilities.

Available with compliance recording options (Business and Enterprise plans).

Local numbers available through Microsoft Teams Calling Plans.

Available through Teams Phone but lacks predictive dialing.

24/7 support for Enterprise plans, chat and web support for standard users.

Discuss the detailed comparison and choose your winner.

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CLOUDTALK VS GOOGLE VOICE

Pricing: Which Service
Fits Your Budget?

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Previously available through Microsoft 365, with plans ranging from $2 to $12.50 per user/month. Microsoft officially retired Skype for Business Online on July 31, 2021, and on-premises support will end on October 14, 2025. New subscriptions are no longer available.

Microsoft Teams offers multiple pricing tiers, starting at $4 per user/month. Plans range from $6 to $22 per user/month, with advanced features like Teams Phone, cloud storage, and Microsoft 365 integrations. A free version with limited features is also available.

Since Skype for Business is discontinued, Teams is the clear winner. It offers flexible pricing, a free plan, and long-term support, making it the better choice for businesses.

Result

Features: Which Phone System Powers Your Team Better?

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Skype for Business was built for professional communication, offering video conferencing, screen sharing, and PSTN calling. However, it lacked deep integrations and relied on older infrastructure, making scalability an issue.

Teams is a complete business collaboration tool, offering chat, meetings, cloud storage, team channels, advanced security, and deep integration with Microsoft 365. It also supports VoIP calling with Teams Phone, making it a more powerful alternative.

Teams far surpasses Skype for Business in collaboration, security, and integrations, making it the better choice for organizations.

Result

Customer Satisfaction: Which Service Has the Happiest Customers?

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Before its retirement, Skype for Business had a mixed reputation. Users appreciated its familiar interface but often reported connection issues, limited integrations, and a lack of modern features. On G2, it held a 4.4/5 rating (23,000+ reviews), and Capterra users rated it 4.2/5 (500+ reviews).

Teams has higher overall satisfaction, with users praising its scalability, collaboration tools, and integration with Microsoft 365. However, some report a steep learning curve. On G2, it holds a 4.4/5 rating (15,000+ reviews), and Capterra users rate it 4.5/5 (9,000+ reviews).

While Skype for Business had its strengths, Teams has become the preferred choice for businesses due to its modern infrastructure and superior collaboration features.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

No More Skype for Business?
Meet CloudTalk

CloudTalk’s calling software is gaining recognition, ranking #3 among the top 30 HubSpot Integrations by G2 Industry Leaders.

With 35+ seamless integrations, including HubSpot, Salesforce, and Zendesk, and 1500+ business tools, CloudTalk is the go-to solution for teams looking to streamline communication and boost productivity.

How CloudTalk Compares to Skype for Business vs Google Voice

Business communication is evolving, and sticking with outdated or limited tools can hold you back. Skype for Business has been discontinued, and Microsoft Teams is primarily built for internal collaboration—but CloudTalk is designed for customer-facing teams that need a reliable, scalable, and feature-rich calling solution.

With enterprise-grade call quality, advanced analytics, and 40 integrations, CloudTalk helps businesses manage customer interactions efficiently—without the restrictions of platforms that were never built for high-volume calling.

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How CloudTalk Compares to Skype for Business and Microsoft Teams

While Skype for Business is no longer supported and Microsoft Teams focuses on internal meetings and messaging, CloudTalk is built to power outbound sales and customer support teams.

Unlike Teams, which lacks advanced calling automation, and Skype for Business, which struggled with scalability, CloudTalk provides intelligent call routing, smart dialers, and AI-driven analytics—helping teams work smarter and close more deals.

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Call Quality & Reliability Beyond Teams and Skype

Microsoft Teams delivers a strong collaboration experience, but call quality can degrade under heavy load. Skype for Business often faced connection issues, making it unreliable for mission-critical calls.

CloudTalk ensures crystal-clear call quality with optimized VoIP infrastructure, real-time call monitoring, and 24/7 global support. Whether you’re handling customer inquiries or high-volume outbound campaigns, CloudTalk delivers unmatched reliability.

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Advanced Calling Features Designed for Businesses

Unlike Skype for Business, which had basic telephony features, and Microsoft Teams, which lacks advanced outbound calling tools, CloudTalk is purpose-built for high-performance sales and support teams.Features like predictive dialers, IVR, skill-based routing, and deep CRM integrations allow teams to automate workflows, reduce wait times, and improve customer satisfaction.

Explore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

CloudTalk helps us to improve our productivity. They show and give us vision on what we do and how we can do it better.

Nelly Donnelly
Service Delivery Manager at Nokia

The transparency CloudTalk provides has been transformative. We can monitor data, test changes, and adapt our workflows to improve both agent productivity and customer experience.

Nathalia Gontijo
CXOps Specialist at Alura

CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.

Mariana R.
Product Manager at Swile