Cut Call Times
and Reach More Prospects with Smart Dialer
Populate call queues with numbers from any website, CRM, or HelpDesk tool. Launch outbound calls with a single click, reduce manual effort, and connect with more leads in less time.
We’ve helped thousands of global companies
Case studies featuring customers who are building faster.
Intelligent Dialing
Engage More Leads in Less Time
Automate dialing, reduce delays and connect
with the right prospects effortlessly.
What is a Smart Dialer?
Smart Dialers are advanced outbound calling systems designed to automatically gather numbers from websites, CRM platforms, or other marketing tools and queue them for dialing. When paired with Click-to-Call, this system empowers agents to dial through their lists with greater efficiency and speed.
How Do Smart Dialers Work?
Smart dialers extract phone numbers from websites and software using web scraping, browser extensions, and API integrations. When activated, they scan the HTML structure to detect valid numbers.
Once extracted, numbers are converted into clickable links via JavaScript injection or extensions, and then added to a dynamic call queue. The queue is then synchronized in real time with CRM records, ensuring seamless call tracking and logging for every outbound call.
How to Set Up The Smart Dialer?
- Install CloudTalk’s Click-to-Call extension and turn it on!
- Log in to your CloudTalk account and create a call queue by clicking on the Click-to-Call extension icon in the sidebar while browsing a site or integrated software.
- Click “Add to Smart Dialer” in the pop-up.
- If you have multiple CRM accounts, choose which one you want to log into.
Features
Other features you might like
Power Dialer
Reach 3x more customers by removing repetitive tasks and assigning automated call campaigns to agents.
Automatic
Outbound Number
Automatically display a number that matches the country of the recipient.
Click-to-Call
Automatically convert phone numbers from the web into a clickable format and call them instantly.
Campaigns
Create custom campaigns to help agents structure their calls with notes, call scripts, and questionnaires.
Integrations
Integrate CloudTalk Smart Dialer Software with Your Favorite Tool
CRMs, helpdesks, applicant tracking systems and more. Get started instantly with 100+ built-in integrations, or expand further with Zapier, Make or CloudTalk’s own workflow automation builder.
Smart Dialer—Everything You Need to Know
Key Features of Smart Dialer
A smart dialer is an advanced calling tool that automates dialing and optimizes call efficiency for sales teams. The best smart dialer software combines speed, intelligence, and CRM integration to help you connect with more prospects in less time. Whether you call it a smart phone dialer or a smart call dialer, the goal is the same—improve connection rates and streamline workflows.
Core features include:
- Automated dialing – instantly dials the next contact, removing manual steps.
- Intelligent call scheduling – calls at the best possible times based on time zones and past interactions.
- Lead prioritization – ranks leads using CRM data, engagement scores, or sales rules.
- Local presence dialing – uses a local caller ID to boost answer rates.
- Voicemail drop – send pre-recorded messages to save valuable talk time.
- CRM integration – syncs call data with platforms like Salesforce, HubSpot, or Pipedrive.
- Real-time analytics – track performance metrics such as call volume, connection rate, and conversion rate.
Key Benefits of Using Smart Dialer
Deploying a smart dialer, smart phone dialer, or smart call dialer can transform sales outreach by helping teams work smarter, not harder. These tools are designed to increase efficiency, boost connection rates, and maximize every sales opportunity.
Top benefits include:
- More connections in less time – automation reduces downtime between calls.
- Improved lead engagement – intelligent dialing reaches prospects at the right moment.
- Increased productivity – reps spend more time speaking with qualified leads.
- Consistent follow-ups – automated reminders prevent missed opportunities.
- Data-driven optimization – analytics help refine sales scripts, timing, and targeting for better results.
Key Considerations When Choosing a Smart Dialer
The right smart dialer software should align with your sales process, integrate with your tech stack, and provide measurable improvements in performance. When evaluating a smart phone dialer or smart call dialer, focus on functionality, usability, and compliance.
Important factors to evaluate:
- Integration capabilities – confirm it works seamlessly with your CRM and sales tools.
- Ease of use – intuitive design reduces onboarding time for agents.
- Scalability – make sure it can grow with your team and call volume.
- Customization – tailor workflows, dialing rules, and scripts to your needs.
- Compliance features – includes safeguards for TCPA, GDPR, and Do Not Call rules.
- Advanced reporting – access actionable data to improve strategy and results.
- Support & reliability – prioritize providers with responsive service and high uptime.
Frequently Asked Questions
Everything you need to know about the product and billing
What is a Smart Dialer and why do you need it?
Smart dialers are a contact center software tool that allows agents to dial multiple calls at once with a single click until one is answered. They are a great way of boosting your call center efficiency and letting your employees focus on what they do best – talking with customers.
How do you use a Smart Dialer?
The only thing you need to start using a smart dialer is to install our click-to-call extension. Once the extension is active in your browser, it automatically scans the pages and platforms you’re browsing for phone numbers and lets you add them to your prospecting call queue.
How do you set up an Autodialer?
You can set up an Autodialer in CloudTalk in 5 easy steps:
1. Import contacts via Integrations or import them from a file.
2. Add a Call Script or Survey
3. Set up a campaign
4. Start using the Autodialer
5. Check the campaign statistics
What are the benefits of a Smart Dialer?
There are several benefits to using a Smart Dialer. Some of the most important include:
1. Cost-Effective
2. Reduced Call Reluctance
3. Improve Your Business Efficiency
4. Handle Outbound and Inbound Calls More Efficient
5. Lower Your Company’s Operational Costs
6. Improve Call Experience
What is the difference between Power Dialer and Smart Dialer?
The difference between a Power Dialer and a Smart Dialer lies in how they populate the contact list. A Power Dialer requires you to create campaign lists. A Smart Dialer adds intelligence, such as scanning websites and CRMs for numbers, creating custom queues, and skipping unresponsive leads.
What is the difference between automatic, progressive, and predictive dialers?
Automatic dialer is a broad term commonly used for systems that automate the process of dialing numbers. Progressive dialers call only one number at a time and can automatically detect when an agent has finished a call. Consequently, they dial the next number on your contact list right away. Predictive dialers can anticipate call center capacity and initiate multiple calls simultaneously, utilizing all available resources.
Ready to get started?
Join over 4,000+ modern companies that already trust CloudTalk to have MORE and BETTER calls.
